Why is ZOS's communication with us always so shrouded?

KenaPKK · May 2016

@ZOS_AntonioP I know about the thread. My point is that there is no actual information in it.

@Mako1132 I expect too much of you people... Since my point also went over your head, I'll elaborate.

"An item-related issue introduced with this patch" for which we're "testing the fix" but will only "get a better idea of when we'll be back up" after the fix has been tested is entirely uninformative.

I do not expect bugless patches and instant fixes, but I do expect transparent communication when there are issues. I get so frustrated when we're constantly kept in the dark on these things. ZOS clearly knows what's going on -- they identified an issue serious enough to pull the whole server down, and Jessica has given a precious few clues in her scant updates. Why on earth is it so hard to give us more information as to what's up? Am I the only one who feels this way?

Nogawd · May 2016

Some things are just none of your business.....

KenaPKK · May 2016

Nogawd wrote: »

Some things are just none of your business.....

In software, time consuming fixes on unexpected issues are always the paying customer's business, and the customer is always entitled to informative updates. At least that's how it works in competitive industries. ZOS has a lucky monopoly for itself on the mmo market (for now), so they are enjoying a temporary exemption from good customer service.

Sallington · May 2016

Nogawd wrote: »

Some things are just none of your business.....

The reason I couldn't access something I pay a subscription for is absolutely my business.

And it SHOULD be ZOS' business to be transparent.

Mako1132 · May 2016

I honestly don't see why it matters. It doesn't affect whether or not you can play the game. But, to each their own.

Lord-Stien · May 2016

you pay for...but do not own..

Rune_Relic · June 2016

You actually pay for best effort service... not a guaranteed service.
ZOS are doing their best to resume normal service.

They dont actually have to tell anyone anything.
However, some player courtesy would be nice.

Aerem · June 2016

Rune_Relic wrote: »

You actually pay for best effort service... not a guaranteed service.
ZOS are doing their best to resume normal service.
They dont actually have to tell anyone anything.
However, some player courtesy would be nice.

.................................................................................. They can (and should) do better with the game being as large and far along as it is.

Aerem · June 2016

@KenaPKK inb4 thread closed b/c there is no topic or point to your thread. I agree its kind of laughable.

It's like:

INTRODUCING THE DARK BROTHERHOOD DLC AND BASE GAME PATCH

"oh wait, just kidding we're just going to take this back and uhhhh..... you can have it later...... maybe... and uhhhh we'll add some bugs since we made you wait and uhhhhh... alot of skills are still ***... but uhhhh.... Have you seen the new senche skin? Ya'll should buy that cause uhhh... reasons. And uhhhh .... no ETA on those bug fixes... but uhh... yeah senche mount is looking great, soooo uhhh buy that, yeah."

Aerem · June 2016

Lord-Stien wrote: »

you pay for...but do not own..

@Lord-Stien mmmmm I get where you are coming from but,

I can pay someone to mow my lawn, and I can pay him in advance. If he has the money, and my lawn is still not mowed after the agreed upon date, then that would be unacceptable and I could and, would be well within my rights, to take him to court.

We are paying ZOS to have access to the DLC when we agreed we would have access to it. We are paying them for a service.

So yeah, maybe the guy will call me and explain there was an emergency and that's why he couldn't come mow my lawn, but I would only be ok with it if the communication was made a logical explanation provided.

ZOS is doing a terrible job of communicating and there in lies our problem.

Minno · June 2016

Aerem wrote: »

Lord-Stien wrote: »

you pay for...but do not own..

@Lord-Stien mmmmm I get where you are coming from but,

I can pay someone to mow my lawn, and I can pay him in advance. If he has the money, and my lawn is still not mowed after the agreed upon date, then that would be unacceptable and I could and, would be well within my rights, to take him to court.

We are paying ZOS to have access to the DLC when we agreed we would have access to it. We are paying them for a service.

So yeah, maybe the guy will call me and explain there was an emergency and that's why he couldn't come mow my lawn, but I would only be ok with it if the communication was made a logical explanation provided.

ZOS is doing a terrible job of communicating and there in lies our problem.

Yea but we also signed the poor industry standard of a TOS agreement saying updates can take any time zOS deems them ready for release or decide what communication is viable.

Sadly only action is via wallet, unless you want a governmental agency requiring stamped and sign patch copies for official review and approval?

I.e.:

Lord-Stien · June 2016

Aerem wrote: »

Lord-Stien wrote: »

you pay for...but do not own..

@Lord-Stien mmmmm I get where you are coming from but,

I can pay someone to mow my lawn, and I can pay him in advance. If he has the money, and my lawn is still not mowed after the agreed upon date, then that would be unacceptable and I could and, would be well within my rights, to take him to court.

We are paying ZOS to have access to the DLC when we agreed we would have access to it. We are paying them for a service.

So yeah, maybe the guy will call me and explain there was an emergency and that's why he couldn't come mow my lawn, but I would only be ok with it if the communication was made a logical explanation provided.

ZOS is doing a terrible job of communicating and there in lies our problem.

Buddy i hear you but ... we are paying for a licences to play the game ..

it dose not say weather or not we have to enjoy the game or even like it ...

All Games/ ISP's/ website's/ ect use this same policy..

Every DLC has issues, every patch. the amout of man hours to ream out every bug.. and fix the bugs that arive from other fixes would drive any game studio into the ground.

But ZOS relies on the community to help them idenify bugs/issues and they do their best to fix them without causeing harm to other players at the same time.....

in essence, it is like trying to juggle flaming Ferrets while herding cats at the same time...

its hard and it sucks..... the only way to improve this is to help out as much as you can...

And lets face it ... some stuff we do not need to know about ..

But i do understand where you are coming from.

Lord-Stien · June 2016

Minno wrote: »

Aerem wrote: »

Lord-Stien wrote: »

you pay for...but do not own..

@Lord-Stien mmmmm I get where you are coming from but,

I can pay someone to mow my lawn, and I can pay him in advance. If he has the money, and my lawn is still not mowed after the agreed upon date, then that would be unacceptable and I could and, would be well within my rights, to take him to court.

We are paying ZOS to have access to the DLC when we agreed we would have access to it. We are paying them for a service.

So yeah, maybe the guy will call me and explain there was an emergency and that's why he couldn't come mow my lawn, but I would only be ok with it if the communication was made a logical explanation provided.

ZOS is doing a terrible job of communicating and there in lies our problem.

Yea but we also signed the poor industry standard of a TOS agreement saying updates can take any time zOS deems them ready for release or decide what communication is viable.

Sadly only action is via wallet, unless you want a governmental agency requiring stamped and sign patch copies for official review and approval?

I.e.:

please....... not those....... bad memories...

Iyas · June 2016

Because they dont care about their customer

The Uninvited · June 2016

Shrouded? Because they play Nightblades!