Well... I want a refund. Nix hound

Lord_Eomer · May 2016

You should contact customer support, posting here may not help.

Tommy1979AtWar · May 2016

It does say "Giant", I know they refunded a few people on the forum because the assistant descriptions were misleading so you may get a refund.
Judging by the pic and description I'd have at least expected a dog or sench sized pet but it's a classic zo$ bait and switch and a lesson learned for the OP, always double check for yourself and never believe a zo$ description.

MornaBaine · May 2016

I have heard a lot of people complain about this. Thinking they'd be getting something of a comparable size to the dogs at least.

Enodoc · May 2016

That's a very large discrepancy. If you haven't done so already, submit a ticket at https://help.elderscrollsonline.com/ and attach those images showing that the size of the actual pet is not the size as advertised by the preview. Refunds are technically possible, so you should put forward the case that what you received is not what you believed you were paying for.

Also @ZOS_JessicaFolsom please could ask the Crown Store guys to look into making the pet itself and the preview the same size, as that large a discrepancy should probably be considered a bug.

RAGUNAnoOne · May 2016

Shadowfx1970 wrote: »

Does size really matter?

According to those breast size reduction posts yes it does

altemriel · May 2016

I was thinking on buying it too

vamp_emily · May 2016

psychotic13 wrote: »

If they refund you I'll eat my hat.

Some of the things people say are priceless

Note:
If you eat your hat, please put it on youtube.

Jhunn · May 2016

It's pretty cute tho.

Not that I buy stuff from Crown store, God no. But c'mon.

Jhunn · May 2016

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altemriel · May 2016

N0TPLAYER2 wrote: »

Sigh. I previewed the new pet, the nix hound. Looked good, pretty large, lots of details. I buy it and literally lol at the troll job by zos.

How can I get a refund on Xbox for this? It's not even funny.

In the future please make the size of the pet in the preview, you know, match the size of the actual pet.

Below I am previewing the pet next to the one I purchased. You'll see why I'm upset.

http://imgur.com/cN0Ucnv

http://imgur.com/L61AQPa

maybe try to play with higher graphical settings

Fallen_Ray · May 2016

That's... disappointing. Shame on Zenimax. I don't buy pets, I only use the ones provided in game. Pets have no use in this game, in other mmos the least they do is help you loot items from fallen enemies but in here they serve only as a frame rate dropper. I wish they would make pets useful then it would be worthwhile to purchase em.

LMar · May 2016

Making pets useful may eventually lead to pay to win. Eg a pet that you can only buy with real money that gives a buff or etc. so cosmetic only pets are fine with me. Use them if you like them etc.

But do note: if the nix hound is made larger a lot of people are going to buy it

Asherons_Call · May 2016

DannyLV702 wrote: »

They gave you a baby. You have to nurture it until it grows to the size it was advertised.

I hope you get your money back lol

That would actually be a pretty cool mini game. You get pets as babies and feed them daily similar to horse training. When they get to a certain age you could then begin combat training and they could fight along side you when fully grown.

Or am I just longing for a beastmaster class?

ZOS_GinaBruno · May 2016

First, apologies for the inaccuracies that some of you have run into here. We certainly didn't intend to mislead anyone. That said, there is currently a bug with some of the pet previews in the Crown Store that makes them appear to be a lot larger than they actually are. This is actually fixed with the current patch on the PTS, so the preview of a pet will be a little closer to its actual size. If anyone is patched up on the PTS and able to take a peek, we'd love to know if you still feel the preview is misleading.

dimensional · May 2016

ZOS_GinaBruno wrote: »

First, apologies for the inaccuracies that some of you have run into here. We certainly didn't intend to mislead anyone. That said, there is currently a bug with some of the pet previews in the Crown Store that makes them appear to be a lot larger than they actually are. This is actually fixed with the current patch on the PTS, so the preview of a pet will be a little closer to its actual size. If anyone is patched up on the PTS and able to take a peek, we'd love to know if you still feel the preview is misleading.

Why not ask the art team to scale the model up just a bit? Make it look more like the nix hounds that we encounter in the game!

Recremen · May 2016

ZOS_GinaBruno wrote: »

First, apologies for the inaccuracies that some of you have run into here. We certainly didn't intend to mislead anyone. That said, there is currently a bug with some of the pet previews in the Crown Store that makes them appear to be a lot larger than they actually are. This is actually fixed with the current patch on the PTS, so the preview of a pet will be a little closer to its actual size. If anyone is patched up on the PTS and able to take a peek, we'd love to know if you still feel the preview is misleading.

This is great news, but can anything be done for the people who were looking to get a large Nix Hound and were misled by this bug? Is it possible to make a second, larger version and let qualifying player trade in the small one for the large one?

DRXHarbinger · May 2016

ZOS_GinaBruno wrote: »

First, apologies for the inaccuracies that some of you have run into here. We certainly didn't intend to mislead anyone. That said, there is currently a bug with some of the pet previews in the Crown Store that makes them appear to be a lot larger than they actually are. This is actually fixed with the current patch on the PTS, so the preview of a pet will be a little closer to its actual size. If anyone is patched up on the PTS and able to take a peek, we'd love to know if you still feel the preview is misleading.

That is kind of an admission that it's mis sold there. They should get a refund if requested. What offering or help do poverty spec console players get with this?

Paazhahdrimaak · May 2016

I had been waiting for so long for the Nix Hound, was so stoked for it, didn't even preview the pet before buying, it made me sad it was not even the size of any dog, but oh well only 400 crowns, and I still like it. Just wish it were larger

ZOS_GinaBruno · May 2016

If you're feeling mislead about one of the pets you've purchased due to this issue, we ask that you please contact our Support Team at help.elderscrollsonline.com and explain your situation. Thanks, guys.

Moloch1514 · May 2016

Yikes! Glad I didn't get duped by this bug! Why did ZOS not publish this issue since it is obviously a known issue? Oh, Crown Store sales of course!

Inarre · May 2016

ZOS_GinaBruno wrote: »

First, apologies for the inaccuracies that some of you have run into here. We certainly didn't intend to mislead anyone. That said, there is currently a bug with some of the pet previews in the Crown Store that makes them appear to be a lot larger than they actually are. This is actually fixed with the current patch on the PTS, so the preview of a pet will be a little closer to its actual size. If anyone is patched up on the PTS and able to take a peek, we'd love to know if you still feel the preview is misleading.

DRXHarbinger wrote: »

I'll PayPal you the money if zos even as much as respond with a half decent answer on this.

Beardimus · May 2016

Open a ticket in game. People have had all sorts refunded (even deconned gear etc) worth a try

dimensional · May 2016

ZOS_GinaBruno wrote: »

If you're feeling mislead about one of the pets you've purchased due to this issue, we ask that you please contact our Support Team at help.elderscrollsonline.com and explain your situation. Thanks, guys.

Just make the nix hound bigger @ZOS_GinaBruno scaling up a 3d model literally takes less than a minute to do and to implement the change would be almost equally effortless! I would love to buy the nix hound and have literally been waiting to get one as a pet since I have played this game at launch, but I don't want something that small! Pleeeeease?

MasterSpatula · May 2016

I'm personally not sure I would want a full-sized one, but a bit bigger than this would be something I'd be more likely to purchase.

N0TPLAYER2 · May 2016

ZOS_GinaBruno wrote: »

If you're feeling mislead about one of the pets you've purchased due to this issue, we ask that you please contact our Support Team at help.elderscrollsonline.com and explain your situation. Thanks, guys.

Thank you! I wasn't looking to get a return but wanted this called out so others weren't also mislead. Thanks for addressing the issue and replying about the fix. That's all we ever ask/expect! We realize you guys can't answer everything but sometimes when a real problems pops up we do appreciate the feedback. Makes us feel heard. Thanks again for reply!

Inarre wrote: »

ZOS_GinaBruno wrote: »

First, apologies for the inaccuracies that some of you have run into here. We certainly didn't intend to mislead anyone. That said, there is currently a bug with some of the pet previews in the Crown Store that makes them appear to be a lot larger than they actually are. This is actually fixed with the current patch on the PTS, so the preview of a pet will be a little closer to its actual size. If anyone is patched up on the PTS and able to take a peek, we'd love to know if you still feel the preview is misleading.

DRXHarbinger wrote: »

I'll PayPal you the money if zos even as much as respond with a half decent answer on this.

I'll be sending my paypal to him for the $4

MasterSpatula · May 2016

N0TPLAYER2 wrote: »

I'll be sending my paypal to him for the $4

I'm hoping Zenimax actually gives you your refund. I've never actually seen a hat get eaten.

N0TPLAYER2 · May 2016

MasterSpatula wrote: »

N0TPLAYER2 wrote: »

I'll be sending my paypal to him for the $4

I'm hoping Zenimax actually gives you your refund. I've never actually seen a hat get eaten.

I'm ok without the refund, I'm happy it was addressed and will be fixed.

Again, I didn't intend to buy it until i saw how big it was. I was like damn that's huge! Bought it and then was sad. It's the entire point of the thread.

Ill report if I find a crown deposit in my paypal of $4 lol.

I'll be curious to see the hat eating video tho lol

Acrolas · May 2016

I really can't let Gina - or anyone else - off the hook on this one.

All right. We have our scene.

You might recognize it. It's about 30 feet south of Halcyon Lake in Bangkorai.

But there's no tree branch in that area. Just a tree. Now, we could guess which part of the tree eventually became the piece the Nix-Hound is standing on, but it's a lot easier than that.

The grass around the tree about knee-length high, which takes out the guesswork. It's not a small piece of wood you'd chop for mats. It's large, and thus so is the Nix-Hound.

But here's where it gets interesting. Neither in-game scale preview matches the preview article scale.

On Live, it's only about knee high compared to the grass. Which is a lot smaller than the preview picture, but an acceptable size for the pet.

And now scaled on PTS, where it's more accurately pathetic.

It should be knee high like the Live preview. The PTS "true scale" is, frankly, bull ***.

Communicate between teams. Because what you actually did was preview a mount-sized Nix in the article, tease a regular-sized Nix in the Live preview, and actually give us something we'd accidentally target or step on in the game.

That's the real issue - inconsistency. It's like nobody actually understood what size the *** thing was supposed to be.

OrphanHelgen · May 2016

haha

Made me laugh a bit there.

yeah I never saw the joy in having small pets you cant even see.
I somehow like the black panter or whatever it is, thats huge compared to others.

I want a pet dragon.

Enodoc · May 2016

Acrolas wrote: »

But here's where it gets interesting. Neither in-game scale preview matches the preview article scale.

On Live, it's only about knee high compared to the grass. Which is a lot smaller than the preview picture, but an acceptable size for the pet.

And now scaled on PTS, where it's more accurately pathetic.

It should be knee high like the Live preview. The PTS "true scale" is, frankly, bull ***.

Agreed. A nix hound is a similar size to a dog; they're all over Stonefalls, and you can see there how big they are. That is the size the pet should be; the same size as the existing in-game nix hounds.