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Help.. I can't ask for help..
Taruha
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Guys, you really need to fix this issue I am having on your website, when I choose Additional Support Options I get asked to log in, yet I already have logged in to both my account and forum account. I simply keep getting Authentication errors, and I am 100% sure that I am using the right Username and password as I had it changed to see if it would work. This is just not ok, how am I supposed to get help on the website if I can't 'log in'?
_-PC-_
-=Edelina EP EU Sorc=-
-=Nelaren Mosswind DC EU Stamina Nightblade=-
-=Laura Desario DC EU Dragonknight=-
-=Marni Bleakwood AD EU Stamina Templar=-
-=Jealine Murow DC EU Magica Nightblade=-
http://www.op-cast.com (Give us a listen if you're into RP and ESO lore!)
-=Edelina EP EU Sorc=-
-=Nelaren Mosswind DC EU Stamina Nightblade=-
-=Laura Desario DC EU Dragonknight=-
-=Marni Bleakwood AD EU Stamina Templar=-
-=Jealine Murow DC EU Magica Nightblade=-
http://www.op-cast.com (Give us a listen if you're into RP and ESO lore!)
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ZOS_DaryaKadminI'm sorry this is happening to you. Please check out this article for information on how to ask Customer Support for help when you can't log into the website.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
Taruha✭✭✭ZOS_DaryaK wrote: »I'm sorry this is happening to you. Please check out this article for information on how to ask Customer Support for help when you can't log into the website.
But I am logged into the site.. I can buy crowns/subscribe/change account details.. just not access the Support part of it.Edited by Taruha on April 27, 2016 5:08PM_-PC-_
-=Edelina EP EU Sorc=-
-=Nelaren Mosswind DC EU Stamina Nightblade=-
-=Laura Desario DC EU Dragonknight=-
-=Marni Bleakwood AD EU Stamina Templar=-
-=Jealine Murow DC EU Magica Nightblade=-
http://www.op-cast.com (Give us a listen if you're into RP and ESO lore!)0 -
ZOS_DaryaKadminI understand, the support portal is separate from your account page. If you're unable to sign into the support portal to submit your ticket, you can follow the steps in that link. Alternatively, you can simply send an email directly to ESO_Help@helpmail.elderscrollsonline.com.
The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0