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Does Zenimax Care About The Playerbase's Feedback?

  • demonaffinity
    demonaffinity
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    Is the whole player base represented by views expressed on this forum?

    I sincerely hope not.

    No one has claimed that
    Edited by demonaffinity on April 12, 2016 1:03PM
  • Faceplanty
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    well iam still awaiting a response from support for tickets I placed last month , so I guess that shows how good communication is .
    Repeated requests on update on those support tickets have been ignored and I guess that they are either 1) Understaffed or 2) Inundated with far to many to possibly reply to all with other then auto server email response or 3) All of the above .

    I state these as the options cause I would hate to think its because of lazy , incompetent people who just no longer care and are just biding their time for most player base to leave so the can just dismantle game and company for tax writeoff .

    This does not include community managers who I know work incredibly hard keeping us to date and , to me it seems , having to make excuses for those who cant do their job right .

    I guess this is just the thanks we get for sticking with this game since Beta .
  • jamesharv2005ub17_ESO
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    Why do people think companies somehow need a tax write off? I hear that all the time. "Oh you can just write this off!". I already have an accountant who makes sure I owe as little tax as possible. I dont need anymore "write offs". Also what about all the people employed there? They probably wish to remain employed. From what I see a lot of young people with families to support.

    So ya dont think they are just biding their time until they can be unemployed and probably homeless.
  • magictucktuck
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    [/quote]

    And it is, even if Zenimax doesn't show it. For example I posted in Ask Us Anything hinting that I would like Almalexia's Lantern to last the entire cooldown period instead of wear off halfway through it. After Thieves Guild was released sure enough it lasts the entire cooldown, give or take a second, and yet they never truly replied to my request or hinted they'd look into it.[/quote]

    Lol u are sour that u hinted at something and didn't get your way? This game needs less people like you
    Edited by magictucktuck on April 12, 2016 1:25PM
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  • Faceplanty
    Faceplanty
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    On a side note here , I notice a pattern of Pve players and Pvp players saying that neither gets the response from the Devs that they think is required for a bug/glitch/whatever .

    Can we all just agree that neither pvp or pve is more important as we all just want to have a great gaming experience.

    This means that if you pve please don't respond to a Pvp problem post or vice versa as more then likely you don't know the full details and are more then likely to come across as a troll .

    Just see this problem all the time in the forums and all it does is belittle a problem that in some cases is game breaking for some people .
  • Aquanova
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    YES! They do. It's why we get nerfs and buffs that don't make sense, or did you think they came up with those on their own?
    NA/PC
  • Faceplanty
    Faceplanty
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    Why do people think companies somehow need a tax write off? I hear that all the time. "Oh you can just write this off!". I already have an accountant who makes sure I owe as little tax as possible. I dont need anymore "write offs". Also what about all the people employed there? They probably wish to remain employed. From what I see a lot of young people with families to support.

    So ya dont think they are just biding their time until they can be unemployed and probably homeless.

    Company direction come from the top , so whether or not these workers want to remain employed you mustn't be so naïve to think that it always works for them .
    As for tax writeoff if a company/investment is not working out or is costing more then it is worth then sometimes companies cut there losses .
    To be clear iam not saying that's what is happening here but I do feel that way about it at times and had the same feeling mentioned to me from other pvp'ers.

  • Asherons_Call
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    Short answer? Yes. Their admission earlier this year to add text chat is a massive reaction to player feedback.

    The angry PVP streamer video won't help anything. They are already aware of performance issues in Cyrodiil and it would be silly to think that they are just "ignoring" it
  • jamesharv2005ub17_ESO
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    Faceplanty wrote: »
    Why do people think companies somehow need a tax write off? I hear that all the time. "Oh you can just write this off!". I already have an accountant who makes sure I owe as little tax as possible. I dont need anymore "write offs". Also what about all the people employed there? They probably wish to remain employed. From what I see a lot of young people with families to support.

    So ya dont think they are just biding their time until they can be unemployed and probably homeless.

    Company direction come from the top , so whether or not these workers want to remain employed you mustn't be so naïve to think that it always works for them .
    As for tax writeoff if a company/investment is not working out or is costing more then it is worth then sometimes companies cut there losses .
    To be clear iam not saying that's what is happening here but I do feel that way about it at times and had the same feeling mentioned to me from other pvp'ers.

    I think the naive person is the one who thinks the company wishes its online division to fail so it can have a "write off".
  • sirinsidiator
    sirinsidiator
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    ZOS does listen. They just don't respond every time.
    Devs also don't seem to be allowed to post directly to the forum without going through the community team, which is probably why we don't see them too often, but when they do appear, they usually post great stuff.
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  • Faceplanty
    Faceplanty
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    Short answer? Yes. Their admission earlier this year to add text chat is a massive reaction to player feedback.

    The angry PVP streamer video won't help anything. They are already aware of performance issues in Cyrodiil and it would be silly to think that they are just "ignoring" it

    Yes there is no way they can ignore it when it being thrown at them from all directions in posts throughout the forums .
    The issue here is timely communication to the parties who are concerned about what is being done to address the problems experienced . This is currently not happening and it has led to a feeling of discontent/disillusion with the game direction and devs . Now I don't want be all negative so I will add that I have been happy with some the bugs and other issues that have been addressed in dlc patchs and I can see a possible future for both pve and pvp players but that is also if everyone doesn't leave first because of the lack of communication .
  • Faceplanty
    Faceplanty
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    Faceplanty wrote: »
    Why do people think companies somehow need a tax write off? I hear that all the time. "Oh you can just write this off!". I already have an accountant who makes sure I owe as little tax as possible. I dont need anymore "write offs". Also what about all the people employed there? They probably wish to remain employed. From what I see a lot of young people with families to support.

    So ya dont think they are just biding their time until they can be unemployed and probably homeless.

    Company direction come from the top , so whether or not these workers want to remain employed you mustn't be so naïve to think that it always works for them .
    As for tax writeoff if a company/investment is not working out or is costing more then it is worth then sometimes companies cut there losses .
    To be clear iam not saying that's what is happening here but I do feel that way about it at times and had the same feeling mentioned to me from other pvp'ers.

    I think the naive person is the one who thinks the company wishes its online division to fail so it can have a "write off".

    Please re-read what I have written .
  • Asherons_Call
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    Faceplanty wrote: »
    Short answer? Yes. Their admission earlier this year to add text chat is a massive reaction to player feedback.

    The angry PVP streamer video won't help anything. They are already aware of performance issues in Cyrodiil and it would be silly to think that they are just "ignoring" it

    Yes there is no way they can ignore it when it being thrown at them from all directions in posts throughout the forums .
    The issue here is timely communication to the parties who are concerned about what is being done to address the problems experienced.

    "Timely communication"? If that is the issue then get used to it. Not once did they communicate with us when we had the year-long battle for text chat. Not once.

    However it worked out in the end. They are listening. Not speaking unfortunately but they are listening.
  • Faceplanty
    Faceplanty
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    Faceplanty wrote: »
    Short answer? Yes. Their admission earlier this year to add text chat is a massive reaction to player feedback.

    The angry PVP streamer video won't help anything. They are already aware of performance issues in Cyrodiil and it would be silly to think that they are just "ignoring" it

    Yes there is no way they can ignore it when it being thrown at them from all directions in posts throughout the forums .
    The issue here is timely communication to the parties who are concerned about what is being done to address the problems experienced.

    "Timely communication"? If that is the issue then get used to it. Not once did they communicate with us when we had the year-long battle for text chat. Not once.

    However it worked out in the end. They are listening. Not speaking unfortunately but they are listening.

    I suppose your right. A one sided conversation is better then none if it accomplishs its goal . :)

  • vyrusb23
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    Ackwalan wrote: »
    You'll enjoy the game a lot more, when you ignore people like fengrush.

    Can you explain why he should ignore fengrush?

    Because, generally speaking, he seems like a miserable person.
  • Faceplanty
    Faceplanty
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    vyrusb23 wrote: »
    Ackwalan wrote: »
    You'll enjoy the game a lot more, when you ignore people like fengrush.

    Can you explain why he should ignore fengrush?

    Because, generally speaking, he seems like a miserable person.

    I never got that impression from him . He always seemed so excitable but when his passion/hobby (this game) seemed to be getting worse and worse without any responses to why , he just feels like his game has been destroyed.

    Just my impression :)
  • Lord_Wrath
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    What bothers me is there is a plethora of issues plaguing the game since the early days. We get a big update, and then minor patches for a few weeks after that, then after the little new bugs are fixed all the big ones are left to hang out forever. For example the vicuous death set proccing early is still not fixed. You guys seeing any drop of effort to fix that???

    Im giving it to the end of the year, if they cant get their crap together and make real fixes to this game im done.
    Edited by Lord_Wrath on April 12, 2016 2:05PM
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  • Autolycus
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    FENG RUSH lol

    Allow me to point out 3 things:

    1. Just because Zenimax does not take the time to respond to everything posted on the forums doesn't mean they do not care. Proof is in how mods say when they moderate a thread with a heated discussion yet do not close it "the feedback is important" or something along those lines.
    2. The ESO streamers are all elitists for the most part that hate casuals and have plenty to gripe about. From what I hear they have moved on for the most part. They also like to call me out on twitch because I'm a "casual" lol
    3. There is no space in FENGRUSH's name, at least on these forums :p

    Wow that is an ignorant thing to say: "Streamers are all elitists that hate everyone." What kind of mentality is that?

    I don't want to debate your opinion on Fengrush, honestly it isn't really relevant. The way you over-generalize and group people together here makes you just as bad as you claim streamers are, and it almost seems hypocritical.

    Let me share a little secret obvious fact: streamers, elitists, casuals, whatever label you think is most appropriate so that you can easily classify people based on your opinions, they're all just people playing the same game. I know some streamers who literally couldn't tell a staff from a tree branch, and others that are very good players. It's common knowledge at this point that ZOS listens to as much feedback as they can get their hands on, and they check multiple forums and streams during their market research. I'm not so privy to every one of Fengrush's rants, but even I know that he plays this game for the community and helps people all the time. I don't know that much about Fengrush, but even I know that he's not the discriminatory, narrow-minded turd that you portrayed him to be.

    Here's some advice: the next time you want to prove a point, try using something quantifiable instead of taking random stabs in the dark. I know I'm not alone in this: players who trash other players without any real reason to are not only poor sports, but deserve little to no respect. This is a place to discuss the game, and here we are all just players. The more hate you throw onto these forums, the less constructive it becomes. And guess what comes out of nonconstructive forums? Nothing. Next time you want to make a post, remember that the people in charge here are not the players.
    Edited by Autolycus on April 12, 2016 2:59PM
  • boundsy88
    boundsy88
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    in a nutshell..... absolutely hell no
  • demonaffinity
    demonaffinity
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    Autolycus wrote: »
    FENG RUSH lol

    Allow me to point out 3 things:

    1. Just because Zenimax does not take the time to respond to everything posted on the forums doesn't mean they do not care. Proof is in how mods say when they moderate a thread with a heated discussion yet do not close it "the feedback is important" or something along those lines.
    2. The ESO streamers are all elitists for the most part that hate casuals and have plenty to gripe about. From what I hear they have moved on for the most part. They also like to call me out on twitch because I'm a "casual" lol
    3. There is no space in FENGRUSH's name, at least on these forums :p

    Wow you are so ignorant. "Streamers are all elitists that hate everyone." What kind of crap mentality is that?

    I don't care what your opinion on Fengrush is, frankly it doesn't even matter. The way you over-generalize and group people together here makes you just as bad as you claim streamers are, which makes you a hypocrite. I'm curious, where is the salt coming from? Did you lose all of your twitch subs to someone else? It doesn't matter.

    Let me tell you a little secret obvious fact: streamers, elitists, casuals, whatever label you think is most appropriate so that you can easily classify people based on your opinions, they're all just people playing the same game. I know some streamers who literally couldn't tell a staff from a tree branch, and others that are very good players. It's common knowledge at this point that ZOS listens to as much feedback as they can get their hands on, and they check multiple forums and streams during their market research. I'm not so privy to every one of Fengrush's rants, but even I know that he plays this game for the community and helps people all the time. I don't know that much about Fengrush, but even I know that he's not the discriminatory, narrow-minded turd that you portrayed him to be.

    Here's some advice: the next time you want to prove a point, try using something quantifiable instead of taking random stabs in the dark. I know I'm not alone in this: players who trash other players without any real reason to are not only poor sports, but deserve little to no respect. This is a place to discuss the game, and here we are all just players. The more hate you throw onto these forums, the less constructive it becomes. And guess what comes out of nonconstructive forums? Nothing. Next time you want to make a post, remember that the people in charge here are not the players.

    Please keep disagreements civil. I don't want them to have to clean/close the thread. Id like to keep the discussion going.
  • jamesharv2005ub17_ESO
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    They made IC based on twitch streamers. We all see how that worked out.
  • Faceplanty
    Faceplanty
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    They made IC based on twitch streamers. We all see how that worked out.
    I didn't know that but I think we can all agree that that 'experiment' did not work out .
  • JadeNaria
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    JadeNaria wrote: »
    @demonaffinity
    Yes, then if that is the issue of the discussion and if their frequency to interact with us is how we are measuring if they care in this thread, then I say no.

    Whether Zenimax knows it or simply doesn't mind, the reputation they are giving themselves speaks poorly of them as "actions speak louder than words" and that is not limited to the lack of action as well.

    When a LARGE percentage of their interactions are in regards to:

    1. Removing comments in threads for whatever reason

    2. Closing threads for whatever reason.

    3. Commenting in a thread to moderate for whatever reason.

    VERSUS replying to our feedback, addressing our concerns with the multitude of concerns players have addressed here...

    Those actions say a lot about them, not good things.

    Those actions tell me "Keep them under control, nevermind what they say, we are doing things our way regardless. Don't answer them as they are not owed an explanation. Most of their issues can wait, our focus is to push out content".


    Those are my thoughts. That is my impression.


    You do realize mods are not part of Zenimax staff right? They just moderate the forums and I only see one, maybe two with admin status moderate at times and usually they do give proper responses to the thread, or at least more than mods say which is practically scripted word for word.

    Yes I do, I am referring to ZoS' interactions as a company or furthermore a whole.
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  • Wifeaggro13
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    FENG RUSH lol

    Allow me to point out 3 things:

    1. Just because Zenimax does not take the time to respond to everything posted on the forums doesn't mean they do not care. Proof is in how mods say when they moderate a thread with a heated discussion yet do not close it "the feedback is important" or something along those lines.
    2. The ESO streamers are all elitists for the most part that hate casuals and have plenty to gripe about. From what I hear they have moved on for the most part. They also like to call me out on twitch because I'm a "casual" lol
    3. There is no space in FENGRUSH's name, at least on these forums :p

    See here is the crux of your statement ." Casual "just what does that mean? Does it mean that all the content should be soloable? if thats the case then just play Skyrim for gods sake. Does it mean ease of access to content? Well if thats the case MMO 's have long since doen this with group finders , removal of the more difficult roles like CC and buffing and debuffing and four man group play. Does it mean all the group content should be accomplishable in rags no CP's and drool coming out of your mouth? if thats the case 90 % of the veteran content is accomplishable.

    I am a "casual" on occasion ill spend more then two hours playing ESO when i do play which is a couple times a week (less now with my displeasure of the thieves guild update) But to me the casual part means how easy can i access content . I want the challenge and i want reward for time spent. ICP is a great dungeon i would like to see more veteran content like that, but the rewards need to be increased. See to me casual does not mean being able to solo the whole game . to me casual means i have easy access to the group content , you know the second M in MMO . the multiplayer part? ESO has that the problem with ESO is only 15% of the game is actually multiplayer. the rest is Solo play unless you go to Cyrodil which i consider a completely different game its all about AP there . Now to me the guys video sounds nothing like an elitist it sounds like a guy who had an expectation ZOS would not sell out their game.

    I am sorry but this thieves guild update was Garbage and you know it. it was a new with some soloable content once again. nothing expanded game play , no new abilities for some of the most enjoyable guilds in the Elderscrolls genre. A complete and utter failure to use it as an opportunity to fix stamina. ZOS has picked a rode of regurgitate content abondon the the stuff they talked about in the road ahead 18 months ago. The player base is pissed because ZOS's game has become a bag of wind .They have increased VR 2 times after announcing their three phase plan to remove them . FYI the third phase was implemented 13 months ago. I dont watch streamers i got far better things to do with my time. But the community that has backed this game with subscriptions or buying DLC's has a right to be mad and frustrated that ZOS has not provided a product that resembels the post launch plans they had been selling people for 13 months post launch. Imperial city was a decent update for the PVP'rs at least it provided good MMO game play. But the PVE has all been skyrim DLC's at best . Small areas with a soloable quest line and some new clothes.
  • Moonscythe
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    It depends also on persistence and politeness. If you have a singular problem that's different from a community problem. Many issues such as lag are community problems and it seems to me that it is beyond unreasonable to believe that one: the Powers That Be don't care, two: they aren't trying to fix it, or three: that they owe anyone a blow by blow description of everything they do. These aren't simple problems and fixing them must be akin to juggling octopuses. Throwing tantrums on the forums may make you feel better but are counterproductive.

    On the other hand, I had a gripe about campaign announcements. I know it is a gripe shared by others but I wrote a ticket on it. I received a prompt but unsatisfactory answer and was told my feedback would be passed on to the development team. I politely informed them that contrary to their opinion my problem had not been resolved and that working as intended is not an answer. I received a reply which did acknowledge my issue and, while still maintaining that it was working as intended, they offered a solution for me. I was polite and persistent and kept it to a single issue for a single person.
    Edited by Moonscythe on April 12, 2016 2:32PM
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  • kevlarto_ESO
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    Yes and No, somethings that will not change the bottom line of the company, sad to say most of these companies are ran by the bean counters who most likely have never played a computer game beyond solitaire on their computers.

    Some of the streamers might have a few points but they are really no different than you and I, plus some of them have got to salty to even watch and are doing more harm than good, I have not watched them for a while now and my enjoyment level went up. I am here everyday I know the problems of the game don't need some salty whiner on a twitch channel telling me what I already know.
    Edited by kevlarto_ESO on April 12, 2016 2:43PM
  • kendellking_chaosb14_ESO
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    Umm if you type @ZoS_ a long list of names pop up. They can answer most if not same day within the week actually having a discussion explaining why things are the way they are would cut down and multiple post about the same thing.

    Theirs no point talking to ZoS I mainly look to other players for answers cause ZoS just can't be bothered. They can explain how they need the game to balance that would go a long way.

    I personally believe Wrecking Blow will never loss it's CC or high damage cause it's a Heavy Armor weapon. What I mean by that is that every armor type is balanced to work with two weapons. Light Armor has the Staffs, Medium Armor has Bow and Dual Wield and Heavy Armor has One Hand and Shield.

    When you look at Wrecking Blows damage and CC with a Heavy Armor build you see a whole different story. To me this is logical you think is willing to see yes that how we balanced the weapon powers or anything no. If it was made for Tanks and Heavy Armored Brawlers but medium armored glass canons get better use it would make sense. Medium Armor is for power so Duel Wield granting more damage again fits but it's all my personal theory.

    If they cared to explain how they work the player base could help find answers but they are always quite.
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  • Kalante
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    With how terrible balance is, absolutely not.
  • OrangeTheCat
    OrangeTheCat
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    There's a reason why my signature is what it is.
  • ADarklore
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    Here is the problem I see with player 'feedback'. First off, most players approach things from a selfish, "I want" perspective and they never even take a second to consider that perhaps they are simply an extreme 'minority' of the player base in their opinion and content preference. Instead, they tell themselves that almost everyone plays exactly like them, therefore ZOS should do what they tell them and cater the game to them.

    They fail to consider that ZOS has game tracking data, they know things that egocentric players don't want to admit... who is playing what and what the majority of players are playing and how much those players are contributing financially to the game. Further, ZOS also has a design for the game that they are not obligated to share with players and therefore will continue with their design as long as they see the majority of players utilizing it as well as maintaining a healthy player base. Simply because 'players in my guild are leaving' doesn't mean the player population and retention aren't growing or remaining stable... it just means that in your tiny sphere of the game, players are leaving... but your tiny sphere is not an indicator of how the massive WORLD around them is performing.
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