Purchased ESO Plus for wrong Platform.

adal8807b14_ESO · April 2016

Hi,

I purchased the 180 day ESO Plus membership for the wrong platform. I intended originally for it to be put on the Xbox one but instead I purchased it for the Pc/Mac version only. Can I get this refunded or switched over to my xbox one account? I haven't played the pc/mac version in well over a year and I don't even have a proper computer that can run ESO without experiencing severe performance related issues. So any help will be greatly appreciated.

Thanks!

adal8807b14_ESO · April 2016

Looking for some help on this from a Mod! Thanks

Enodoc · April 2016

Your best bet would be to submit a support ticket, as I don't think the forum mods can help with account issues.

adal8807b14_ESO · April 2016

I did create a ticket but it's going on 3 days and I have yet to hear anything back for CS. I've got 80$ at stake and CS doesn't eork the weekends from what I've read. This means I will be waiting 6 days minimum almost a week before I hear anything about what's going to happen to my 80$ and if I can get it refunded so I can purchase the eso plus on the proper platform

ZOS_CoriJ · April 2016

We investigated into the issue and see that you've already been addressed by CS and are within the process of having this issue resolved. If you have additional questions, please reply to the email you've received from customer support.

adal8807b14_ESO · April 2016

Yep just got contacted by them. You can close this whenever, officially.