Critical Error - Your DirectX version is unsupported, after Thieve's Guild patch

Digielf · March 2016

Ever since i downloaded thieve's guild patch when i try to play i get error ''Your DirectX version is unsupported'' and in the link that shows me it says i must have directx11 which i already have. Then i searched reddit and i asked some friends on Steam who have bought the game and they have same prolblem. What is this stupid error?

NewBlacksmurf · March 2016

The error is telling you that you must do one of two things...or both.
1. update your video card drivers and OS
2. update your video card (buy a new one)
3. Both 1 and 2

My gaming laptop no longer runs this...its only 3 -4years old but that is just enough to matter.
If you're getting the error, its very unlikely that your card does run DirectX11....very unlikely if you're drivers and OS are updated

Digielf · March 2016

NewBlacksmurf wrote: »

The error is telling you that you must do one of two things...or both.
1. update your video card drivers and OS
2. update your video card (buy a new one)
3. Both 1 and 2

My gaming laptop no longer runs this...its only 3 -4years old but that is just enough to matter.
If you're getting the error, its very unlikely that your card does run DirectX11....very unlikely if you're drivers and OS are updated

i type in dxdiag on startup and it says clearly: DirectX Version: DirectX 11 + i run many other modern games that need Dirext11 i dont know what they did but this error will throw away even the remaining people who gave a second chance to this game. It ran fine until now but with this patch they killed it

Elsonso · March 2016

You need to check the feature level, not the DirectX version.

http://forums.elderscrollsonline.com/en/discussion/comment/2662706/#Comment_2662706

WalkingLegacy · March 2016

Your card probably isn't DX11 then OP.

What is your GPU?

Jemcrystal · May 2018

Throwing the same error. My sys specs:

Had no problem running ESO before the patch.

Nvidia Geforce Drivers are updated to latest version. Java oracle JRE/JDK updated to latest version.

.

Nyladreas · May 2018

Who on earth would necro this

themaddaedra · May 2018

Elfezen wrote: »

Ever since i downloaded thieve's guild patch when i try to play i get error ''Your DirectX version is unsupported'' and in the link that shows me it says i must have directx11 which i already have. Then i searched reddit and i asked some friends on Steam who have bought the game and they have same prolblem. What is this stupid error?

If your GPU is nvidia, there has been a driver update one or two days ago. I was getting the same error then noticed i need to update driver, then problem fixed.

Tandor · May 2018

Nyladreas wrote: »

Who on earth would necro this

Quite.

I'm guessing the necro'er has updated Windows 10 to the new version 1803 which is known to be causing problems - surprise, surprise!

themaddaedra · May 2018

Nyladreas wrote: »

Who on earth would necro this

Lol i didn't check date, rip

Tandor · May 2018

themaddaedra wrote: »

Elfezen wrote: »

Ever since i downloaded thieve's guild patch when i try to play i get error ''Your DirectX version is unsupported'' and in the link that shows me it says i must have directx11 which i already have. Then i searched reddit and i asked some friends on Steam who have bought the game and they have same prolblem. What is this stupid error?

If your GPU is nvidia, there has been a driver update one or two days ago. I was getting the same error then noticed i need to update driver, then problem fixed.

There's nothing wrong with using old drivers, unless you're using version 1803 of Windows 10.

jedtb16_ESO · May 2018

hmmm...

just another day on the forum.

maybe i can find a thread complaining about poor performance of agp cards?

maltinkilic · May 2018

Lol I see the title and what? Thieves guild patch? They released a patch for 2 year old content? Lol good necro.

Kodrac · May 2018

Nyladreas wrote: »

Who on earth would necro this

Google search most likely.

first_kodiak · May 2018

The latest nvidia update (397.31) did this to my computer (gtx 970). It completely uninstalled DX11 and 12. Reinstalling the previous version (actually 2 version ago) fixed it for me.

thom_ESO · May 2018

Just a few minutes ago the game crashed for me and when I tried to restart it, I got this same error. I had updated my NVIDIA drivers a few days ago (to the version prior to 397.31), and continued to play all that time with no problems. I didn't update either my system or my drivers today, so I'm not sure why the crash and why the message now.

N00BxV1 · May 2018

I've got this error a couple times this week as well. The error sometimes occurs after playing ESO for a while, log out and close game, then later when I try to run the game this error pops up. I've also noticed a couple times after getting this error that NVIDIA Experience is trying to download/update the same driver again because it thinks it's not installed. Really weird stuff...

The only things that have changed on my PC lately are updating NVIDIA drivers (clean install) and I also installed Far Cry 5 which installed some new DirectX files. I've never seen this DirectX error before.

PC/NA
Windows 10 Pro 64-bit (v 1709)
Intel i7 6700k @ 4.20 ghz
NVIDIA GTX 1080
32GB RAM
Samsung 500GB M.2 NVMe SSD (windows)
Samsung 1TB 850 PRO SSD (games)

I only saw "Critical Error - Your DirectX version is unsupported" in the title...

Edit:
Gonna uninstall 397.31 and install 391.35...

TheCyberDruid · May 2018

Same problem here. I play the game, quit but don't restart or shut down my PC and when I start the game again I get the error. Happened every day since the 397.31 driver update. Once I get the error I check NVidia Experience which installs the same driver again... each day. Really weird stuff, but I guess it's the 397.31 driver that causes it.

aeowulf · May 2018

Not an ESO problem - there were problems with nvidia's drivers this last week. Tech sites have been shouting about it quite a lot. They <think> they only support DX9...

Just reinstall the drivers, will be fine.

Aquatorch · May 2018

This happened to me after downloading the latest NVIDIA drivers. The 'temporary' solution that works until they release a new driver version is to go into your task manager and end all NVIDIA processes. Then you can play the game again.

ZOS_MattL · May 2018

We are closing this thread as much of the information is old and no longer relevant. If you are experiencing issues, feel free to make a new thread on this subject in our support forums, or submit a ticket at help.elderscrollsonline.com.