Still Crashing After Today's Hotfix (09 March 2016)

capricorn152245ub17_ESO · March 2016

Title says it all. About 5 min of just standing around anywhere and the game crashes (not necessarily heavily populated areas as well).

KhajitFurTrader · March 2016

Please take a look at the solutions presented in this thread.

capricorn152245ub17_ESO · March 2016

The change to the number of files the client can handle seems to have helped immensely. Thank you very much, KFT.

bitsquare · March 2016

Same problems as described by OP (crashes within minutes of gameplay) plus graphics issues (including glowing pink animals and disappearing NPCs).

Repaired the client, reinstalled the client from scratch, disabled all addons, removed all addons, still not working properly.

My system exceeds the required specs (16GB RAM, 2GB NVIDIA graphics card, OS 10.10.5).

Why release a version that doesn't work without fundamental changes to the operating system on which it is designed to run and without disabling of core game features?

KhajitFurTrader · March 2016

Please take a look at the workarounds in section 4 of the post I've linked above.

ZOS_GinaBruno · March 2016

We have a few fixes for the Mac client in next week's incremental patch that should help with this. If not, please let us know!

bitsquare · March 2016

Thank you, @ZOS_GinaBruno!

The patch can't come soon enough!

bitsquare · March 2016

@ZOS_GinaBruno

I'm still experiencing graphics errors since the latest patch, including glowing pink animals and landscape features and gray overlays in the startup screens (e.g. Zenimax animation on starting the game).

A new issue is that addons (Advanced UI, Awesome Guild Store, Master Merchant) seem to be switching themselves off since the latest patch and deleting and reinstalling them (in their latest version) does not seem to fix the issue.

However, I have not experienced any crashes since the latest patch.

bitsquare · March 2016

@ZOS_GinaBruno

Here are screenshots of the graphics errors in the startup screens.

In-game graphics errors seem to get worse when switching between characters.

Addons also seem to stop working after switching several times between characters.

The in-game graphics errors and addons seem to be improved by restarting the client.

I've run the repair process several times but to not apparent effect.

My diagnosis would be that the errors are related to a memory problem.

KhajitFurTrader · March 2016

We're speculating about an addon-related memory handling issue over here. As a test, disable all addons and try playing for a while.

You can also disable the startup game logo videos by changing the following lines in your UserSettings.txt file like this:

SET SkipPregameVideos "1"
SET HasPlayedPregameVideo "1"

bitsquare · March 2016

Thanks for the feedback, @KhajitFurTrader!

Hopefully the apparent addon-related memory handling issues can be resolved soon.

bitsquare · March 2016

@ZOS_GinaBruno

When I switch between characters three times, I consistently get an alert "Pending data load error (721137 - c00000000003a25)".

KhajitFurTrader · March 2016

bitsquare wrote: »

When I switch between characters three times, I consistently get an alert "Pending data load error (721137 - c00000000003a25)".

Do you see this as well when all addons are disabled?

capricorn152245ub17_ESO · March 2016

KhajitFurTrader wrote: »

bitsquare wrote: »

When I switch between characters three times, I consistently get an alert "Pending data load error (721137 - c00000000003a25)".

Do you see this as well when all addons are disabled?

Yes, even with all add-ons disabled. Since the latest patch yesterday. It seems to be very consistent after porting around different locations in Wrothgar, and then porting out of the zone.

bitsquare · March 2016

Still having problems with pink glowing animals and (after porting around locations) pink glowing landscape features as well as crashes when switching characters, even when add-ons are disabled.

bitsquare · March 2016

Basically the game crashes every single time I try to switch characters.

bitsquare · April 2016

Switching characters seems to cause serious problems, increasing the number of graphics errors and eventually causing crashes.

Graphics errors go from mounts and animals to entire landscapes glowing pink on switching characters.

Why isn't this fixed yet?

bitsquare · April 2016

@KhajitFurTrader @ZOS_GinaBruno

I've done all of the following:

repaired the client several times
turned off all addons
deleted the shadercached.cooked file, the AddOnSettings.txt file, the MachineSettings.txt file, the UserSettings.txt file, the ZO_Ingame.lua file
switched off VSync
turned graphics settings to low
run the command "sudo launchctl limit maxfiles 4000 unlimited" in Terminal

Nothing seems to help!

The intro animations are still messed up (though they can be skipped by changing the UserSettings.txt file), glowing pink pets, mounts, animals, and landscape features still appear, characters fall endlessly through the ground, and the game still crashes after switching characters.

bitsquare · April 2016

@ZOS_GinaBruno

The game remains full of major and critical bugs since two months.

I've made every effort to work around these bugs using the advice provided by community members with no guidance from ZOS.

Unless the bugs are fixed with the next patch, I expect a refund on this defective product.