Rewards for the worthy not working

Kr3do · March 2016

ZOS_GinaBruno wrote: »

Ok guys, we have an official, real update for you.

First, we apologize for the issue surrounding the Rewards of the Worthy. This change was certainly not intended; you should be receiving Rewards at a higher frequency than what’s being reported.

Today, we were able to identify the issue with the Rewards of the Worthy not being delivered as frequently as intended. This was ultimately tied to the bug fix we implemented in yesterday’s update where anyone who had reached their Alliance Rank cap was not receiving Rewards.

Fortunately, you will retroactively receive any Rewards that are owed to you after we publish this fix, which will be in next week’s incremental patch. You’ll just need to earn a single AP in order to trigger the Rewards to be sent. You are safe to continue playing in Cyrodiil in the meantime, though.

Thanks for your patience while we nailed this one down, we know it was frustrating!

@Master_Kas

HoloYoitsu · March 2016

I remember once upon a time....."We are tracking your Vet XP."

So yeah...I'll be apprehensive until I see my mails.

Synozeer · March 2016

ZOS_GinaBruno wrote: »

Ok guys, we have an official, real update for you.

First, we apologize for the issue surrounding the Rewards of the Worthy. This change was certainly not intended; you should be receiving Rewards at a higher frequency than what’s being reported.

Today, we were able to identify the issue with the Rewards of the Worthy not being delivered as frequently as intended. This was ultimately tied to the bug fix we implemented in yesterday’s update where anyone who had reached their Alliance Rank cap was not receiving Rewards.

Fortunately, you will retroactively receive any Rewards that are owed to you after we publish this fix, which will be in next week’s incremental patch. You’ll just need to earn a single AP in order to trigger the Rewards to be sent. You are safe to continue playing in Cyrodiil in the meantime, though.

Thanks for your patience while we nailed this one down, we know it was frustrating!

Gina,

Will the alliance cap players not getting rewards bug be fixed, considering this recent development?

ColoursYouHave · March 2016

I'll be recording my total AP gains between now and next week, and I'll be posting a thread complaining for every retroactive mail I don't get. Better not screw this up ZOS, I don't wanna get banned from the forums.

kevlarto_ESO · March 2016

ZOS_GinaBruno wrote: »

Ok guys, we have an official, real update for you.

First, we apologize for the issue surrounding the Rewards of the Worthy. This change was certainly not intended; you should be receiving Rewards at a higher frequency than what’s being reported.

Today, we were able to identify the issue with the Rewards of the Worthy not being delivered as frequently as intended. This was ultimately tied to the bug fix we implemented in yesterday’s update where anyone who had reached their Alliance Rank cap was not receiving Rewards.

Fortunately, you will retroactively receive any Rewards that are owed to you after we publish this fix, which will be in next week’s incremental patch. You’ll just need to earn a single AP in order to trigger the Rewards to be sent. You are safe to continue playing in Cyrodiil in the meantime, though.

Thanks for your patience while we nailed this one down, we know it was frustrating!

Thanks Gina, good news.

Ghostbane · March 2016

HoloYoitsu wrote: »

I remember once upon a time....."We are tracking your Vet XP."

So yeah...I'll be apprehensive until I see my mails.

I believe they were, but didn't want to hand out hundreds of CP to folks on day 1.

Master_Kas · March 2016

Lol next weeks patch? Is it a joke? This needs hotfixing!

tfraley · March 2016

Also every now and then I will get you a screen shot but every so often the ground has a highlight like a rainbow

The-Baconator · March 2016

@ZOS_GinaBruno Will this issue be present when Thieve's Guild is released on consoles?

frozywozy · March 2016

Looks like SKYNET is going live next incremental patch!
A.k.a the chain of destruction a.k.a Vicious death!

Wizzo91 · March 2016

mwa

HoloYoitsu wrote: »

I remember once upon a time....."We are tracking your Vet XP."

So yeah...I'll be apprehensive until I see my mails.

I just had the same thought. This is such an important system in the new DLC for PVPers. If this is not hotfix potential what is?

Jhunn · March 2016

Wizzo91 wrote: »

mwa

HoloYoitsu wrote: »

I remember once upon a time....."We are tracking your Vet XP."

So yeah...I'll be apprehensive until I see my mails.

I just had the same thought. This is such an important system in the new DLC for PVPers. If this is not hotfix potential what is?

Doesn't affect PvE. No hotfix needed obviously.

Wizzo91 · March 2016

Jhunn wrote: »

Wizzo91 wrote: »

mwa

HoloYoitsu wrote: »

I remember once upon a time....."We are tracking your Vet XP."

So yeah...I'll be apprehensive until I see my mails.

I just had the same thought. This is such an important system in the new DLC for PVPers. If this is not hotfix potential what is?

Doesn't affect PvE. No hotfix needed obviously.

Sad but true.

Turelus · March 2016

They've stated before that some things can be hotfixed, those that require code changes to a higher extent can't.

It's retroactive people, you waited months for these sets I am sure you can last another week. Rather than posting tears on the forums why not earn some more AP ready for next week?

Jaronking · March 2016

The-Baconator wrote: »

@ZOS_GinaBruno Will this issue be present when Thieve's Guild is released on consoles?

Knowing Zos this bug more than likely will be in the next patch.

Master_Kas · March 2016

Turelus wrote: »

They've stated before that some things can be hotfixed, those that require code changes to a higher extent can't.

It's retroactive people, you waited months for these sets I am sure you can last another week. Rather than posting tears on the forums why not earn some more AP ready for next week?

Because I'm 99% sure we won't get the mails for the AP we've earned by then. And that is IF they fix it instead of managing to screw up again

ZOS_GinaBruno · March 2016

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

We had talked about the possibility of doing a hotfix, but it would have affected the timeline for next week's incremental (in a bad way) and also required server downtime, which is never ideal. In the end, we determined the best would be to wait until the regularly-scheduled maintenance since the Rewards would be awarded retroactively.

Junipus · March 2016

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

Rewards would be awarded retroactively.

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

Bfish22090 · March 2016

dap_robertb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

Rewards would be awarded retroactively.

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

she just told you whats going to happen, you have to be stupid not to believe it

GRxKnight · March 2016

Bfish22090 wrote: »

dap_robertb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

Rewards would be awarded retroactively.

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

she just told you whats going to happen, you have to be stupid not to believe it

We have good reason to though...see lag in cyrodiil, the fps issue back in 1.4...EXP being tracked...they don't have a good track record when it comes to saying something they promise

Robbmrp · March 2016

ZOS_GinaBruno wrote: »

Ok guys, we have an official, real update for you.

First, we apologize for the issue surrounding the Rewards of the Worthy. This change was certainly not intended; you should be receiving Rewards at a higher frequency than what’s being reported.

Today, we were able to identify the issue with the Rewards of the Worthy not being delivered as frequently as intended. This was ultimately tied to the bug fix we implemented in yesterday’s update where anyone who had reached their Alliance Rank cap was not receiving Rewards.

Fortunately, you will retroactively receive any Rewards that are owed to you after we publish this fix, which will be in next week’s incremental patch. You’ll just need to earn a single AP in order to trigger the Rewards to be sent. You are safe to continue playing in Cyrodiil in the meantime, though.

Thanks for your patience while we nailed this one down, we know it was frustrating!

Hello @ZOS_GinaBruno what do you mean by "Alliance Rank Cap"? If you mean Alliance Rank Level 50 then there is still a problem as my wife and I aren't even level 20 yet in Alliance Ranking and we didn't receive any emails last night in PC NA Azura. We're both V16's and earned quite a bit of CP defending keeps.

dimensional · March 2016

dap_robertb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

Rewards would be awarded retroactively.

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

What do you want her to do, tell you the same exact thing again?

Zaldan · March 2016

Turelus wrote: »

They've stated before that some things can be hotfixed, those that require code changes to a higher extent can't.

It's retroactive people, you waited months for these sets I am sure you can last another week. Rather than posting tears on the forums why not earn some more AP ready for next week?

I can do both

Ghost-Shot · March 2016

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

We had talked about the possibility of doing a hotfix, but it would have affected the timeline for next week's incremental (in a bad way) and also required server downtime, which is never ideal. In the end, we determined the best would be to wait until the regularly-scheduled maintenance since the Rewards would be awarded retroactively.

Is this going to be like the time we were going to get Champion Points retroactively and you said it was ok to keep playing the game? You can see why I tend to not be very optimistic here.

WillhelmBlack · March 2016

Couldn't even report this on PTS as the mails were clogged up with shite.

Lorkhan · March 2016

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

We had talked about the possibility of doing a hotfix, but it would have affected the timeline for next week's incremental (in a bad way) and also required server downtime, which is never ideal. In the end, we determined the best would be to wait until the regularly-scheduled maintenance since the Rewards would be awarded retroactively.

great great news!
yayy

Lorkhan · March 2016

Ghost-Shot wrote: »

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

We had talked about the possibility of doing a hotfix, but it would have affected the timeline for next week's incremental (in a bad way) and also required server downtime, which is never ideal. In the end, we determined the best would be to wait until the regularly-scheduled maintenance since the Rewards would be awarded retroactively.

Is this going to be like the time we were going to get Champion Points retroactively and you said it was ok to keep playing the game? You can see why I tend to not be very optimistic here.

oh...

Preyfar · March 2016

dap_robertb16_ESO wrote: »

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

It's like them fixing the cost of CP in this patch, yet all the additional XP earned wasn't applied to CP ranks, so that CP XP all got lost (e.g. I was at 960K per cost of CP pre patch, now I'm about 750K XP per CP, so... where do all that extra experience towards my CP go?).

Junipus · March 2016

dimensional wrote: »

dap_robertb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

Rewards would be awarded retroactively.

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

What do you want her to do, tell you the same exact thing again?

Have someone else confirm it? Show evidence either directly or through explanation of how they're tracking AP gains? Provide more details than "we're releasing a hotfix that will retroactively reward mails"? Assure us that ZOS' days of sub par QA and PR are behind them and things are now different? Present evidence of what I just said?

Any more examples?

Bfish22090 wrote: »

dap_robertb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Master_Kas wrote: »

Lol next weeks patch? Is it a joke? This needs hotfixing!

Rewards would be awarded retroactively.

Is there any way to confirm this for certain? Given ZOS' track record and you're understandaby a mouth piece for the production team and Dev leads, a lot of us aren't believing this placation and would further erode trust and patience between ZOS and their paying customers.

she just told you whats going to happen, you have to be stupid not to believe it

I'd be stupider to believe it without question. ZOS have a very very poor reputation for sticking to their promises and providing accurate and transparent information on the things they share with us, and that's for the information they do want to share.

Rebeccas04nub18_ESO · March 2016

Don't hate me but some characters are getting rewards. Some might be getting too much good stuff for not too much AP. I can't be the only one, and I'm only using Skyshards add-on ATM. I'm not bragging but just to let Gina et.el know it's bugged the other way also.