where was the crown sales announced?

khele23eb17_ESO · March 2016

Artjuh90 wrote: »

khele23eb17_ESO wrote: »

I liked how Warframe does it. Every day you log in you get a random reward. In ESO it could be some mats, a page from a motif, a costume, an xp scroll, some pots, some gold, etc. with the more valuable rewards being more rare. One of the rewards in WF was a cash shop currency discount: from 25% to 75% and if you logged in every day, youd usually get that reward once a month (which Im pretty sure it wasnt a random thing at all :P ). Could work in ESO, too.

hirelings?

They only bring mats...and not all of them. And ZoS could pick and choose what rewards to include in this.

cavakthestampede · March 2016

Easy solution is to only buy crowns on sale.

Reykice · March 2016

FLuFFyxMuFFiN wrote: »

Hoylegu wrote: »

A good company would compensate you the difference IMHO.

That's not how it works. For instance I work at a video game store (not gamestop) and we are running a sale on consoles. If someone buys a console a day before the sale starts and comes back to learn that we are all of a sudden having a sale then they are sadly out of luck. If exceptions are made then more people will want the same treatment and then you wind up losing money.

Heh in europe you can return the product in 14 days no questions asked... :-) EA used to tell you that in the mail they sent after you got a subscription... if it worked for a sub it should work for crowns too. Unless they are very greedy and just want to keep the money knowing you won`t actually bother to press charges.

Only did it once when they had a 30% discount for most of the PC parts i purchased like 2-3 days before, no holiday just a "5 years since we opened" thing. Did not need to return anything they just gave me the discount as store credit(they told me cash was fine too).

So my point is it depends where you live.

That said you can get ESO+ 60 day keys for 10-12 EUR and they come with 3000 crowns too since its a 2 month sub. Not sure if links are allowed or the rules so won`t post but you can google it. In every MMO i played its cheaper from 3rd party sites... every one.

NeKryXe · March 2016

UrQuan wrote: »

jamesharv2005ub17_ESO wrote: »

I bought a TV from best buy once. Two days later it went on sale. I went in they gave me the difference in cash.

That's because merchandise comes with return policies (some of which are more restrictive than others). Crowns don't.

there's an option to ask for a refund on support. at this point i just asked for some compensation, a few more crowns maybe, but if i don't get any positive answer i'll prefer to get a refund and forget the DLC. it's turning all ESO slow anyway...

so, as you can see, the refund can work in the same way of the "return policies"

UrQuan · March 2016

NeKryXe wrote: »

UrQuan wrote: »

jamesharv2005ub17_ESO wrote: »

I bought a TV from best buy once. Two days later it went on sale. I went in they gave me the difference in cash.

That's because merchandise comes with return policies (some of which are more restrictive than others). Crowns don't.

there's an option to ask for a refund on support. at this point i just asked for some compensation, a few more crowns maybe, but if i don't get any positive answer i'll prefer to get a refund and forget the DLC. it's turning all ESO slow anyway...

so, as you can see, the refund can work in the same way of the "return policies"

And they shouldn't give you anything. They probably will just to make you go away, but they definitely shouldn't.

Reykice · March 2016

UrQuan wrote: »

NeKryXe wrote: »

UrQuan wrote: »

jamesharv2005ub17_ESO wrote: »

I bought a TV from best buy once. Two days later it went on sale. I went in they gave me the difference in cash.

That's because merchandise comes with return policies (some of which are more restrictive than others). Crowns don't.

there's an option to ask for a refund on support. at this point i just asked for some compensation, a few more crowns maybe, but if i don't get any positive answer i'll prefer to get a refund and forget the DLC. it's turning all ESO slow anyway...

so, as you can see, the refund can work in the same way of the "return policies"

And they shouldn't give you anything. They probably will just to make you go away, but they definitely shouldn't.

"They" will most likely comply with the law not with grumpy client 245432 who is bitter about others getting something back apparently or is just too young to understand what was posted...

NeKryXe · March 2016

UrQuan wrote: »

And they shouldn't give you anything. They probably will just to make you go away, but they definitely shouldn't.

are you for real? O_o

why would anyone do something just to make a good customer go away?
i spent more money in this game than in any other game that i played before. i never complained for any payment before, but in this case i have the right to feel cheated. it's quite normal for the release sales or the pre-order sales to be announced to avoid this kind of problems. this wasn't a normal surprise sale, this is a release sale specifically for the DLC release -- i used the crowns ONLY on the DLC, which means that i wasn't buying it for something else, so, i feel that i should have the right to be able to get the discount made for the product that i bought.

maybe they don't care, and maybe i'll never give more money to ZOS... but why they shouldn't satisfy a good customer? what's the point?

UrQuan · March 2016

Reykice wrote: »

UrQuan wrote: »

NeKryXe wrote: »

UrQuan wrote: »

jamesharv2005ub17_ESO wrote: »

I bought a TV from best buy once. Two days later it went on sale. I went in they gave me the difference in cash.

That's because merchandise comes with return policies (some of which are more restrictive than others). Crowns don't.

there's an option to ask for a refund on support. at this point i just asked for some compensation, a few more crowns maybe, but if i don't get any positive answer i'll prefer to get a refund and forget the DLC. it's turning all ESO slow anyway...

so, as you can see, the refund can work in the same way of the "return policies"

And they shouldn't give you anything. They probably will just to make you go away, but they definitely shouldn't.

"They" will most likely comply with the law not with grumpy client 245432 who is bitter about others getting something back apparently or is just too young to understand what was posted...

lol yeah, "too young to understand what was posted" sure buddy. I understand exactly what was posted: an entitled customer who's mad that ZOS didn't notify him before everyone else that they were having a sale.

Sorry, but welcome to the real world where sometimes timing works in your favour and sometimes it doesn't. And clearly you don't actually understand the EU law you're referring to. Here's a simple guide to it:
http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Here's the relevant part:

The 14-day "cooling off" period does not apply, among others, to:

plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
goods and drinks delivered to you by regular delivery – for example delivery by a milkman.
goods made to order or clearly personalised – such as a tailor-made suit
sealed data carriers, such as DVDs, which you have unsealed upon receipt.
online digital content, if you have started downloading or streaming it
goods bought from a private individual rather than a company
urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service.

And of course from the ESO store:

By purchasing Crowns, you are receiving a license to use or obtain certain features of The Elder Scrolls® Online: Tamriel Unlimited™ under the terms and conditions of the game and service.

And when you actually go to the store to buy the crown pack, there's a bit of text you agree to that says:

If you are purchasing Crowns, by clicking "I agree" on the Payment and Review page, you agree that we are providing you immediate access to the digital content so your purchase is final.

This is specifically in there so that the exemption to the EU 14-day cooling off law applies. When you purchase crowns (which are considered online digital content - as spelled out explicitly in the Terms and Conditions) you are agreeing that they have been immediately provided to you, so under the EU laws they count as having already been downloaded by you, and are exempt from the return law. This is the exact same thing that Steam does in order to comply with the EU law without having to ever give refunds on any digital content unless they decide to do so as a one-off.

And also from the terms and conditions:

The Services may make use of one or more virtual currencies, either within a single Service, such as a Game, or for use across multiple Services ("Virtual Currency"). The following terms govern the use of Virtual Currency in connection with the ZeniMax Services. Additional Virtual Currency-related terms may be contained in the EULA for a particular Game and, where there is a conflict between such terms and this Section 2(D), the Virtual Currency-related terms in the EULA shall govern.

Virtual Currency may be obtained in one or more ways depending on the type of Virtual Currency and the Service or Services associated with that Virtual Currency, including without limitation Virtual Currency that may be obtained through purchase with real currency, in-Game actions or achievements, as a part of membership benefits, or otherwise. ZeniMax may, from time to time and in its sole discretion, grant Virtual Currency to Users of one or more Services as a gesture of goodwill or in connection with promotions, memberships, competitions, or sweepstakes organized by ZeniMax. All Virtual Currency that is purchased with real currency, either alone or together with other Services or access to Services (including without limitation payment for memberships), shall be referred to as "Purchased Virtual Currency." All Virtual Currency that is not Purchased Virtual Currency shall be referred to as "Complimentary Virtual Currency."

Regardless of the method by which You obtain a Virtual Currency and subject only to the Statutory Obligations (as defined in Section 1), it has no value in real currency, and is not transferable to any other person, or returnable, exchangeable, or refundable for real currency, goods, or services. By purchasing or otherwise obtaining Virtual Currency, you acknowledge and agree that all Virtual Currencies represent a limited, non-exclusive, non-transferable license for Your personal, private, non-commercial use of ZeniMax Services governed by these Terms of Service. Because it is a license, Virtual Currency is not property in which You have any ownership right, title, or other interest. Any Virtual Currency balance shown in Your Account does not constitute a real currency balance or reflect any monetary value.

ZeniMax reserves the right to change the price for any Purchased Virtual Currency or to bundle Purchased Virtual Currency in any amount with other Services or access to other Services at any time and without providing notice to You. You will have no right to a refund as a result of any change in the price or bundling at which Purchase Virtual Currency can be obtained, subject only to the Statutory Obligations (as defined in Section 1). In the case of Complimentary Virtual Currency, ZeniMax reserves the right to change or limit the amount of Complimentary Virtual Currency granted as part of any ongoing or continuous promotion, to discontinue any promotion or to bundle Complimentary Virtual Currency in any amount with other Services or access to other Services at any time and without providing notice to You.

And, of course, the Statutory Obligations referred to as defined in Section 1 are things like the EU return law, which as already discussed, doesn't apply because of what you agree to when you buy the crowns (namely that you're instantly receiving them - which makes them fall into the category to which the "cooling off" period doesn't apply).

So no, ZOS is under absolutely no legal obligation to ever give anyone a refund for crowns. Maybe more people should actually read terms and conditions, and be aware of the relevant consumer laws...

But what do I know, apparently I'm too young to understand such things.

Krycek89 · March 2016

UrQuan wrote: »

Hoylegu wrote: »

A good company would compensate you the difference IMHO.

That's actually BS because do you only compensate the people who bought the day before? What about the ones who bought the day before that? Or the day before that? Eventually you get to the point where you have to compensate everyone who ever bought crowns when they weren't on sale. If they start down that road, then they're better off never having any sales on crowns, so that's what will happen. They'll never have any sales on them again, because people who bought before the sale whined about it.

Stop talking sense, the people want their cookies and they want them now, and they want them for free.

Though i must say talking reason to these fools does nothing , like battering your head against a wall.
Simply snigger, give them a wink and a small smile, nod in agreement then tell them to move on; they only wish for people who feel the same to raise their voice with them.

And we all know how that worked with a "free" respec after a major patch..... don't we

EDIT:
ZeniMax reserves the right to change the price for any Purchased Virtual Currency or to bundle Purchased Virtual Currency in any amount with other Services or access to other Services at any time and without providing notice to You. You will have no right to a refund as a result of any change in the price or bundling at which Purchase Virtual Currency can be obtained, subject only to the Statutory Obligations (as defined in Section 1). In the case of Complimentary Virtual Currency, ZeniMax reserves the right to change or limit the amount of Complimentary Virtual Currency granted as part of any ongoing or continuous promotion, to discontinue any promotion or to bundle Complimentary Virtual Currency in any amount with other Services or access to other Services at any time and without providing notice to You.
And, of course, the Statutory Obligations referred to as defined in Section 1 are things like the EU return law, which as already discussed, doesn't apply because of what you agree to when you buy the crowns (namely that you're instantly receiving them - which makes them fall into the category to which the "cooling off" period doesn't apply).

So no, ZOS is under absolutely no legal obligation to ever give anyone a refund for crowns. Maybe more people should actually read terms and conditions, and be aware of the relevant consumer laws...

But what do I know, apparently I'm too young to understand such things.

Gahhahahhaha the Ultimate shutdown.

UrQuan you attained the forum achievement "Forum Emperor"

Elektrakosh · March 2016

Wait a minute.... When did this happen? And for how long?

It would help if I could actually log on to see this but you know...patches and all that.

FLuFFyxMuFFiN · March 2016

Reykice wrote: »

FLuFFyxMuFFiN wrote: »

Hoylegu wrote: »

A good company would compensate you the difference IMHO.

That's not how it works. For instance I work at a video game store (not gamestop) and we are running a sale on consoles. If someone buys a console a day before the sale starts and comes back to learn that we are all of a sudden having a sale then they are sadly out of luck. If exceptions are made then more people will want the same treatment and then you wind up losing money.

Heh in europe you can return the product in 14 days no questions asked... :-) EA used to tell you that in the mail they sent after you got a subscription... if it worked for a sub it should work for crowns too. Unless they are very greedy and just want to keep the money knowing you won`t actually bother to press charges.

Only did it once when they had a 30% discount for most of the PC parts i purchased like 2-3 days before, no holiday just a "5 years since we opened" thing. Did not need to return anything they just gave me the discount as store credit(they told me cash was fine too).

So my point is it depends where you live.

That said you can get ESO+ 60 day keys for 10-12 EUR and they come with 3000 crowns too since its a 2 month sub. Not sure if links are allowed or the rules so won`t post but you can google it. In every MMO i played its cheaper from 3rd party sites... every one.

Our return policy states that you can only return items if they are defective and you only get store credit back meaning they cannot return something just to purchase it again at sale price.

NeKryXe · March 2016

do you really believe that if their policy stated that they could kill any customer whenever they want that they really could do it above the european laws without any problem?

Uviryth · March 2016

How long is the sale?

Turelus · March 2016

I have to agree with others regarding the no benefit for those who just purchased them.

I have purchased a game on Steam before only to have it be 90% off the next day, it sucks, you feel the gut punch. However that's life. You either get something you want at the price you're willing to pay (max price in these cases) or you wait and hope for a sale.

Your best bet is to buy up crowns while on sale and then have a reserve, I have done this with the previous sale and will again with this one. That way I will have crowns for the next months of special camel mounts.

starkerealm · March 2016

Uviryth wrote: »

How long is the sale?

No one knows, but probably a couple days.

starkerealm · March 2016

Turelus wrote: »

I have to agree with others regarding the no benefit for those who just purchased them.

I have purchased a game on Steam before only to have it be 90% off the next day, it sucks, you feel the gut punch. However that's life. You either get something you want at the price you're willing to pay (max price in these cases) or you wait and hope for a sale.

To be fair, if I remember correctly Steam recently updated their policies to offer compensation for buyers who pick up a title only to see it go on sale within a certain time frame of the purchase.

But, that's kind of an outlier. It's very rare to see something like that in gaming.

starkerealm · March 2016

UrQuan wrote: »

But what do I know, apparently I'm too young to understand such things.

Now you tell me. *Goes back being the creepy old guy.*

To be fair, there might be a novel argument that, in spite of what the ToS dictate, cash shop currencies are not, in and of themselves, a "streamed or downloaded" product. Since it's simply a credit applied to your account, and not actually downloaded to your system, like a game, film, or other piece of digital media. But, you'd burn way more money testing that, then you'd get back.

Elektrakosh · March 2016

starkerealm wrote: »

Uviryth wrote: »

How long is the sale?

No one knows, but probably a couple days.

But what happens if the login fail problem does not get fixed in those days? Would we miss out?

RazielSR · March 2016

Was not advertised and many people like me bought the crowns for TG some hours before the sales happened. A really bad move by ZOS.

Wont happen to me again.

starkerealm · March 2016

Elektrakosh wrote: »

starkerealm wrote: »

Uviryth wrote: »

How long is the sale?

No one knows, but probably a couple days.

But what happens if the login fail problem does not get fixed in those days? Would we miss out?

I know it hasn't been announced yet, because of the login failure issue. So, I'd go out on a limb and say, the clock on the sale probably won't actually start until that issue is resolved, and they announce the sale formally.

That said, if the login issue is something that persists, they might end the promotion, and then give you guys some kind of compensation once you've got access again.

Elektrakosh · March 2016

starkerealm wrote: »

Elektrakosh wrote: »

starkerealm wrote: »

Uviryth wrote: »

How long is the sale?

No one knows, but probably a couple days.

But what happens if the login fail problem does not get fixed in those days? Would we miss out?

I know it hasn't been announced yet, because of the login failure issue. So, I'd go out on a limb and say, the clock on the sale probably won't actually start until that issue is resolved, and they announce the sale formally.

That said, if the login issue is something that persists, they might end the promotion, and then give you guys some kind of compensation once you've got access again.

Ah, I see. Thanks for that. All I can hope for is the login failure/ character request loop will get fixed and soon. If not? Well we will see what kind of compensation they will give rather than offer. Either way I'm not too bothered as I have just recently returned from a hiatus in a hope that things had improved since I played last.

Vincent_Storm · March 2016

starkerealm wrote: »

Uviryth wrote: »

How long is the sale?

No one knows, but probably a couple days.

Is this for all crowns? Or just the PC crown store?

I'm a PS4 player that's thinking about picking up some DLC for the first time, just wondered if I should be buying now or waiting for the thieves guild to land on the PS4 first.

Many thanks!

Duiwel · March 2016

I did the same thing in December, December 25th ( afternoon @ my time zone ) I purchased Star Wars Battlefront because I figuired ( "well if there isn't a sale on Christmas day, there won't be one...") , hardy harr Origin always having last laugh - they had a sale that next day ( the 26th for me )... The sale was still ongoing when I noticed it so I contacted their customer support & it's 8 March 2016 today still no reply from them I contacted them on 2 different platforms ( Facebook & email ).

I lost about $30-50 (can't remember the exact number)

So OP moral of the story is $#@!* happens

I know it sucks...

- bro hug

I would recommend buying more crowns now so you know you are well stocked for the future!

starkerealm · March 2016

Vincent_Storm wrote: »

starkerealm wrote: »

Uviryth wrote: »

How long is the sale?

No one knows, but probably a couple days.

Is this for all crowns? Or just the PC crown store?

I'm a PS4 player that's thinking about picking up some DLC for the first time, just wondered if I should be buying now or waiting for the thieves guild to land on the PS4 first.

Many thanks!

I have no idea, but if I had to make a wild guess, it wouldn't surprise me if they do actually follow through with a promo like this for you guys when the DLC releases. But, like I said, I really do not know.

Asherons_Call · March 2016

Solution: only buy crowns when they are on sale.

UrQuan · March 2016

NeKryXe wrote: »

do you really believe that if their policy stated that they could kill any customer whenever they want that they really could do it above the european laws without any problem?

If the EU law specifically allowed an exemption that you could kill any customer if you said that, then yes. I take it you couldn't be bothered to read any of the stuff I quoted including the summary of the EU law huh? I know, I know, it's annoying to have to read stuff that includes legal concepts and things!

starkerealm wrote: »

UrQuan wrote: »

But what do I know, apparently I'm too young to understand such things.

Now you tell me. *Goes back being the creepy old guy.*

To be fair, there might be a novel argument that, in spite of what the ToS dictate, cash shop currencies are not, in and of themselves, a "streamed or downloaded" product. Since it's simply a credit applied to your account, and not actually downloaded to your system, like a game, film, or other piece of digital media. But, you'd burn way more money testing that, then you'd get back.

You could make that argument, but it hasn't been successfully done so far. So far the consensus has been that if a cash shop currency can be traded or exchanged for anything in the real world then real world currency laws can be applied to it. If it can't (as crowns can't) then digital content laws apply to it.

babylon · March 2016

Why is anyone complaining? Just go buy some sale price Crowns and enjoy

idk · March 2016

Hoylegu wrote: »

A good company would compensate you the difference IMHO.

But a company that does not compensate the player may still be a good company.

Zos probably didn't announce the sale because they didn't want sales to stop in the mean time. The sale is to encourage players to buy even more right now to increase the total sales.

Maybe buy more crowns now so you have them, at a reduced price, for the next dlc.

c.p.garrett1993_ESO · March 2016

Hoylegu wrote: »

A good company would compensate you the difference IMHO.

In other markets, yes. I would even go as far to say ZOS probably could if the purchase was made in the last 24-48 hours... But they don't, and it's not like they should have to either. The choice is purely for the sake of keeping customers happy, but from what I've seen ZOS is strictly business and doesn't care if you stay or go.

aLi3nZ · March 2016

i aready bought 3x 5500 crown packs.
*theives guild bundle 4000 crowns
*pirate costume 700 crown
*1400 crowns more costumes
*9000 crowns upgrading mount to full speed + 20 stamina and increased bag space. This was so worth it with the discount. So awesome having a almost fully upgraded camel to speed around on, especially in cyrodil. With 20 stamina I have infinite sprint. I just started a new toon and hit v16 today. The mount upgrades would have been so painfully slow. Especially since I often forget to feed my mounts. I got Crowns left but nothing left I want atm

I was hoping to buy the merchant assistant that I thought I saw in the pts but i guess that isn't available yet.