Game keeps crashing for no reason. Please help

gamernut14b14_ESO · February 2016

Been trying to play this game for 3 months now. The game continues to crash randomly and unexpectedly without an error message each time. The computer is fairly new and is top of the line. All the drivers are up to date. Have there been any new fixes for crashes without error messages?

Pseuduron · February 2016

Hello,

What PC is that and what is the graphic driver installed?
From the AMD website you should have AMD Radeon Software Crimson Edition Display Driver version 15.30.1025.1001
http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64
On the DxDiag you have Driver Version: 15.301.1801.1001
I may be wrong though.

gamernut14b14_ESO · February 2016

The PC was custom made by origin, and the graphics driver is not the problem. It was not working when i first got the computer.

Karacule_Fairystar · February 2016

have you tried repairing the client?

gamernut14b14_ESO · February 2016

yes I, I've even uninstalled and reinstalled. I've tried all the fixes I can find. Nothing has worked.

ZOS_GregoryV · February 2016

Greetings all,

We would like to kindly request that we avoid posting emails from support in threads. As you are still having troubles with the game crashing randomly, please provide us with your ticket number so that we can have support continue to look into this with you further. Thank you in advanced.

gamernut14b14_ESO · February 2016

Game keeps crashing [Incident: 160116-003113]

ZOS_GregoryV · February 2016

Thank you for the provided number. Customer Support will be contacting you as soon as possible.