We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.

Game keeps crashing for no reason. Please help

gamernut14b14_ESO
gamernut14b14_ESO
Soul Shriven
Been trying to play this game for 3 months now. The game continues to crash randomly and unexpectedly without an error message each time. The computer is fairly new and is top of the line. All the drivers are up to date. Have there been any new fixes for crashes without error messages?
  • Pseuduron
    Pseuduron
    Hello,

    What PC is that and what is the graphic driver installed?
    From the AMD website you should have AMD Radeon Software Crimson Edition Display Driver version 15.30.1025.1001
    http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64
    On the DxDiag you have Driver Version: 15.301.1801.1001
    I may be wrong though.
  • gamernut14b14_ESO
    gamernut14b14_ESO
    Soul Shriven
    The PC was custom made by origin, and the graphics driver is not the problem. It was not working when i first got the computer.
  • Karacule_Fairystar
    Karacule_Fairystar
    ✭✭✭
    have you tried repairing the client?
  • gamernut14b14_ESO
    gamernut14b14_ESO
    Soul Shriven
    yes I, I've even uninstalled and reinstalled. I've tried all the fixes I can find. Nothing has worked.
  • ZOS_GregoryV
    Greetings all,

    We would like to kindly request that we avoid posting emails from support in threads. As you are still having troubles with the game crashing randomly, please provide us with your ticket number so that we can have support continue to look into this with you further. Thank you in advanced.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • gamernut14b14_ESO
    gamernut14b14_ESO
    Soul Shriven
    Game keeps crashing [Incident: 160116-003113]
  • ZOS_GregoryV
    Thank you for the provided number. Customer Support will be contacting you as soon as possible.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.