Yes. If you can provide the following it will help to speed up the process:WalkingLegacy wrote: »ZOS_GinaBruno wrote: »Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.
Is there a template customer support prefers for this issue?
• The name of the Trial
• The name of the character you were on that placed on the leaderboards
• The time and date you completed the Trial
• Which mode it was (normal or hard mode)
Edit: Answer to the best of your ability when submitting your ticket.
ZOS_GinaBruno wrote: »WalkingLegacy wrote: »ZOS_GinaBruno wrote: »Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.
Is there a template customer support prefers for this issue?
You can include "weekly leaderboard rewards" somewhere in the ticket, sure. Additionally, submitting multiple tickets may actually slow the process down a bit. If the first response you receive doesn't solve your problem, please just reply to that same ticket rather than creating a new one.
Yes. If you can provide the following it will help to speed up the process:WalkingLegacy wrote: »ZOS_GinaBruno wrote: »Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.
Is there a template customer support prefers for this issue?
• The name of the Trial
• The name of the character you were on that placed on the leaderboards
• The time and date you completed the Trial
• Which mode it was (normal or hard mode)
Edit: Answer to the best of your ability when submitting your ticket.ZOS_GinaBruno wrote: »WalkingLegacy wrote: »ZOS_GinaBruno wrote: »Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.
Is there a template customer support prefers for this issue?
You can include "weekly leaderboard rewards" somewhere in the ticket, sure. Additionally, submitting multiple tickets may actually slow the process down a bit. If the first response you receive doesn't solve your problem, please just reply to that same ticket rather than creating a new one.
Good on you guys for your trying to be attentive here though. I'm sure it's very appreciated.
Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Yes. If you can provide the following it will help to speed up the process:WalkingLegacy wrote: »ZOS_GinaBruno wrote: »Hey guys, we know this particular bug is pretty frustrating. We're currently testing a fix for this (which is why it hasn't been included in any of the PTS patch notes yet) that we hope to include when Thieves Guild is released since one of the features is a new Trial. In the meantime, if you're running into this issue, your best bet is to shoot an email over to our Support Team who will be able to assist you until it is fixed.
Is there a template customer support prefers for this issue?
• The name of the Trial
• The name of the character you were on that placed on the leaderboards
• The time and date you completed the Trial
• Which mode it was (normal or hard mode)
Edit: Answer to the best of your ability when submitting your ticket.
Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Can't say I agree that one has a right to gripe. A customer might make requests for modified services or products, but has really only the right to purchase those goods as he or she wishes.
And as requests for modifications go, from my experience the polite voice consistently gets the best results. I think Zos demonstrated good service by commenting in this forum thread. Or even in providing a forum!
Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Can't say I agree that one has a right to gripe. A customer might make requests for modified services or products, but has really only the right to purchase those goods as he or she wishes.
And as requests for modifications go, from my experience the polite voice consistently gets the best results. I think Zos demonstrated good service by commenting in this forum thread. Or even in providing a forum!
If that were the case here perhaps, but in this case we're talking about good or service not performing as intended, or otherwise broken, so I'd say griping is certainly called for.
I mean I guess if you wanted to get all heady about it you could say that under the assumption of a right to free speech that one always has to gripe, and what we're really debating here is whether or not said griping is frivolous, which given that this has been addressed as in issue by ZOS employees in this very thread, clearly it isn't frivolous.
But that's just my two cents.
Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Can't say I agree that one has a right to gripe. A customer might make requests for modified services or products, but has really only the right to purchase those goods as he or she wishes.
And as requests for modifications go, from my experience the polite voice consistently gets the best results. I think Zos demonstrated good service by commenting in this forum thread. Or even in providing a forum!
If that were the case here perhaps, but in this case we're talking about good or service not performing as intended, or otherwise broken, so I'd say griping is certainly called for.
I mean I guess if you wanted to get all heady about it you could say that under the assumption of a right to free speech that one always has to gripe, and what we're really debating here is whether or not said griping is frivolous, which given that this has been addressed as in issue by ZOS employees in this very thread, clearly it isn't frivolous.
But that's just my two cents.
Who determines "as intended"?
Who determines if a good or service is "broken"?
What is the point of "griping"? Wouldn't returning the product for a full refund do to fault be a more appropriate action?
And I agree that, obviously, this particular thread was not frivolous when it a came to griping.
Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Can't say I agree that one has a right to gripe. A customer might make requests for modified services or products, but has really only the right to purchase those goods as he or she wishes.
And as requests for modifications go, from my experience the polite voice consistently gets the best results. I think Zos demonstrated good service by commenting in this forum thread. Or even in providing a forum!
If that were the case here perhaps, but in this case we're talking about good or service not performing as intended, or otherwise broken, so I'd say griping is certainly called for.
I mean I guess if you wanted to get all heady about it you could say that under the assumption of a right to free speech that one always has to gripe, and what we're really debating here is whether or not said griping is frivolous, which given that this has been addressed as in issue by ZOS employees in this very thread, clearly it isn't frivolous.
But that's just my two cents.
Who determines "as intended"?
Who determines if a good or service is "broken"?
What is the point of "griping"? Wouldn't returning the product for a full refund do to fault be a more appropriate action?
And I agree that, obviously, this particular thread was not frivolous when it a came to griping.
I'm really not interested in having a nothing argument, man.
cosmic_niklas_93b16_ESO wrote: »Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Again, I ask, who is at fault here? You seem to be the only one seriously complaining and being insulting in this thread (don't get me wrong, I have seen other threads in a similar vein during my time on this and many other forums). Where, specifically is the lack of leadership or lack of management of priorities?
Are you seriously saying that you particular issue should be the priority? I can accept that if you can get together another 2 or 3 thousand folks with the same issue. Then it is a priority. Just you is not.
Non-constructive complaining doesn't solve anything. Without serious backup and reporting, how are developers supposed to know there is an issue.
As I said previously. You have to consider that the developers need to concentrate on issues of the "many", not the few. What is more important? Making sure that 99% of the players are having a good experience or making sure that one loud-mouth stops yelling.
I understand if you have an issue and I hope that this is all the culmination of many contacts, bug reports and serious back and forth between you and the development team, but, if not, perhaps you should consider actually doing something rather than just complaining.
So sending in multiple tickets, bug reports etc about it isn't concidered doing something?
Of course it is, but, as I said, if your reports are in a tiny minority, they tend to get lost in the grand scheme of things. Addressing the concerns of a single individual who is experiencing something rather than the concerns of a vast majority is not only pointless, but, probably a bad business decision.
If they solve it for you, great. If they don't, complaining about it isn't going to help. Just keep sending reports, over and over and over and over and over and over... again. I realize it's frustrating, but complaining doesn't do any good.
As you can see by @ZOS_GinaBruno 's post, they have heard you and others with your issue, so, obviously your reports did some good.
I hope they get things fixed to your satisfaction. I'd hate to see you give up on a game that you obviously care a great deal about.
EdmundTowers wrote: »cosmic_niklas_93b16_ESO wrote: »Lightninvash wrote: »WalkingLegacy wrote: »Lightninvash wrote: »TayDibiase wrote: »How long does it take to fix the weekly trial reward system. For months we've had to put in tickets and deal with customer service reps who act like the damn system hasnt been broken for months and want you to jump thru hoops to get your reward. Fix your damn game what are our subs paying for? Stop making reskins of mounts and stop making dresses to sell in the crown store and work on something meaningful.
should make this more constructive or it will be locked if you know better on how to fix the coding post that because then you can show us how easy of a fix it isor throw in an idea on how to implement the fix.
Also devs work on different things take any building there is IT Public relations janitors etc. all work on different things not every dev works on dungeons. some only work on crown store and some work on pvp etc. think about it like that and it makes sense as to why it takes longer.
Come on Lightninvash,
There have been constructive posts, bug tickets, etc. We've been there done that, and you know it.
Suggesting they focus resources elsewhere means taking the budget money, and allocating it to fix existing issues.
Crown store team could be the bigger team. Could be the team with better management. Could be better direction or easier direction (make da shite that sells and make it quickly).
the fact that you said it could be doesn't mean that it in fact is. The crown store could consist of 1 or 2 people where as pvp and pve consisting of 5 or more each. so basing on could doesn't really help much in the matter of fixing a problem. Now I agree with you on pooling resources together and doing a quick hotfix. would be effective however in order to do that it would require upper management approval to do such things.
I'd still say this speaks to a lack in good leadership and a terrible management of priorities. These are things that I think any customer has a right to gripe about.
Again, I ask, who is at fault here? You seem to be the only one seriously complaining and being insulting in this thread (don't get me wrong, I have seen other threads in a similar vein during my time on this and many other forums). Where, specifically is the lack of leadership or lack of management of priorities?
Are you seriously saying that you particular issue should be the priority? I can accept that if you can get together another 2 or 3 thousand folks with the same issue. Then it is a priority. Just you is not.
Non-constructive complaining doesn't solve anything. Without serious backup and reporting, how are developers supposed to know there is an issue.
As I said previously. You have to consider that the developers need to concentrate on issues of the "many", not the few. What is more important? Making sure that 99% of the players are having a good experience or making sure that one loud-mouth stops yelling.
I understand if you have an issue and I hope that this is all the culmination of many contacts, bug reports and serious back and forth between you and the development team, but, if not, perhaps you should consider actually doing something rather than just complaining.
So sending in multiple tickets, bug reports etc about it isn't concidered doing something?
Of course it is, but, as I said, if your reports are in a tiny minority, they tend to get lost in the grand scheme of things. Addressing the concerns of a single individual who is experiencing something rather than the concerns of a vast majority is not only pointless, but, probably a bad business decision.
If they solve it for you, great. If they don't, complaining about it isn't going to help. Just keep sending reports, over and over and over and over and over and over... again. I realize it's frustrating, but complaining doesn't do any good.
As you can see by @ZOS_GinaBruno 's post, they have heard you and others with your issue, so, obviously your reports did some good.
I hope they get things fixed to your satisfaction. I'd hate to see you give up on a game that you obviously care a great deal about.
I gotta disagree with you about the part of complaining doesnt do any good. Whether its retail, technical support, or even hospital care, the people who complain get taken care of. The ones who dont say anything get ignored.
If you got a problem, see if you can fix it yourself ,of course, but if you cant and its someone else's job, then complain complain complain and dont stop until its fixed.
I'm not buying nothing off the crown store until molag bol works like it is supposed to in Imperial City. I bought that dlc outright and the fact that after all these new crown store items and such DLC that I have already bought IS STILL NOT WORKING RIGHT. I'm so interested in thieves guild but I am downright sick and tired of not being able to run content that I payed extra for. Such a rip off.
I would encourage anyone who bought imperial city on ps4 to not purchase any crown store items. Cancel eso plus subs. and call sony and ESO and complain. This is just bad business in every way. Maybe if people refuse to "Throw money at there screens" (love that bungie quote) then we could get some actual fixes instead of some POS reskinned mount being sold for 20 bucks. What a joke.
I'm not buying nothing off the crown store until molag bol works like it is supposed to in Imperial City. I bought that dlc outright and the fact that after all these new crown store items and such DLC that I have already bought IS STILL NOT WORKING RIGHT. I'm so interested in thieves guild but I am downright sick and tired of not being able to run content that I payed extra for. Such a rip off.
Now there's a valid point! Molag's been not working for a long time now. I too am looking forward to TG.
I would encourage anyone who bought imperial city on ps4 to not purchase any crown store items. Cancel eso plus subs. and call sony and ESO and complain. This is just bad business in every way. Maybe if people refuse to "Throw money at there screens" (love that bungie quote) then we could get some actual fixes instead of some POS reskinned mount being sold for 20 bucks. What a joke.
Do you think complaining to Sony would do any good? I'll need to check with my contacts at Beth Softworks if there's a more direct way to get through to Zeni, but, somehow, I doubt it.
Fortunately I don't purchase anything, I just keep my sub going.
I'm not buying nothing off the crown store until molag bol works like it is supposed to in Imperial City. I bought that dlc outright and the fact that after all these new crown store items and such DLC that I have already bought IS STILL NOT WORKING RIGHT. I'm so interested in thieves guild but I am downright sick and tired of not being able to run content that I payed extra for. Such a rip off.
Now there's a valid point! Molag's been not working for a long time now. I too am looking forward to TG.
But who determines "not working"?
I'm not buying nothing off the crown store until molag bol works like it is supposed to in Imperial City. I bought that dlc outright and the fact that after all these new crown store items and such DLC that I have already bought IS STILL NOT WORKING RIGHT. I'm so interested in thieves guild but I am downright sick and tired of not being able to run content that I payed extra for. Such a rip off.
Now there's a valid point! Molag's been not working for a long time now. I too am looking forward to TG.
But who determines "not working"?
are you serious. who determines not working. Try going to imperial sewers on azura's star and go try to kill molag bol. The center portals do not spawn enemies, therefore you can't close said portals so molag bol won't spawn. I'm pretty sure that this is not working condition as advertised.
EdmundTowers wrote: »If you got a problem, see if you can fix it yourself ,of course, but if you cant and its someone else's job, then complain complain complain and dont stop until its fixed.
NoMoreChillies wrote: »EdmundTowers wrote: »If you got a problem, see if you can fix it yourself ,of course, but if you cant and its someone else's job, then complain complain complain and dont stop until its fixed.
the squeaky door gets the oil
I'm not buying nothing off the crown store until molag bol works like it is supposed to in Imperial City. I bought that dlc outright and the fact that after all these new crown store items and such DLC that I have already bought IS STILL NOT WORKING RIGHT. I'm so interested in thieves guild but I am downright sick and tired of not being able to run content that I payed extra for. Such a rip off.
Now there's a valid point! Molag's been not working for a long time now. I too am looking forward to TG.
But who determines "not working"?
I'm not buying nothing off the crown store until molag bol works like it is supposed to in Imperial City. I bought that dlc outright and the fact that after all these new crown store items and such DLC that I have already bought IS STILL NOT WORKING RIGHT. I'm so interested in thieves guild but I am downright sick and tired of not being able to run content that I payed extra for. Such a rip off.
Now there's a valid point! Molag's been not working for a long time now. I too am looking forward to TG.
But who determines "not working"?
are you serious. who determines not working. Try going to imperial sewers on azura's star and go try to kill molag bol. The center portals do not spawn enemies, therefore you can't close said portals so molag bol won't spawn. I'm pretty sure that this is not working condition as advertised.
I think @Lazrael was making fun of one of my earlier posts. I hope so.
I was pleasantly surprised when I logged in today and got two gold Master weapons from my placements in last week's vDSA weekly.
The reason I was surprised was because I hadn't gotten around to creating the support tickets yet. The rewards did come from Customer Support, though, and the wording in the mail made it sound like they were doing this for everyone who was on the weekly, even if they hadn't sent a support ticket.