Half a week with no ticket response

haathborneeb17_ESO · February 2016

Reference: 160208-001189

Please, I could really use some help.

At least implement some sort of queue/priority system where you can at least see how close you are to having your issue addressed.
Because it's mostly not about impatience, but about the uncertainty this comes with. Your ticket could be answered tomorrow, or a month from now, no one knows!

CaptainVenom · February 2016

Same here. Sent a ticket about 12 days ago and still no response... it's the first time they delay like this.

SkydomAK03 · February 2016

Same here. First ticket sent on 30 january and the second one 4 days ago, still no answer for any of them.

haathborneeb17_ESO · February 2016

And when I finally get a reply on my ticket of being unable to redeem a 60-day time card, they give me instructions on how to log-in if I have forgotten my password

???

ZOS_MollyH · February 2016

Hey @haathborneeb17_ESO !

We see where the problem was, and an agent should be responding to you momentarily. Thanks again!