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Can No Longer Access Old Email
dfmcleod
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Hi there. I can no longer access the email associated with my game account. I have put in a support ticket but no response yet. It hasn't been very long but I'd like to get this resolved as quick as possible so that I can resub to ESO Plus. Old email is mystikx@rogers.com and my ticket ID is 160129-000975. Immediate help from support would be great!
I can't remember my secret question so I don't know what answer to give if that's required. I'd need the question! Also can't remember the card I used for initial purchase.
I can't remember my secret question so I don't know what answer to give if that's required. I'd need the question! Also can't remember the card I used for initial purchase.
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dfmcleod✭Well. Got a response, gave the info within an hour of getting it. Now it's been about 9 and a half hours for a simple fix and nothing.Edited by dfmcleod on January 31, 2016 2:53AM0
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Elsonso✭✭✭✭✭
✭✭✭✭✭Weekend? No offense, but... The people who try to determine whether you are attempting to steal someone's account might not be in until Monday.1 -
dfmcleod✭Considering I've given them multiple pieces of information to prove the account is mine, it should have been handled already. Support is usually available all the time when it comes to online games like this. I'm not sure where you're getting your logic from. I'm going to assume you're not having a problem that requires support and are just trying to troll people who ARE. Go somewhere else.0
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Elsonso✭✭✭✭✭
✭✭✭✭✭Considering I've given them multiple pieces of information to prove the account is mine, it should have been handled already. Support is usually available all the time when it comes to online games like this. I'm not sure where you're getting your logic from. I'm going to assume you're not having a problem that requires support and are just trying to troll people who ARE. Go somewhere else.
Don't take offense. No trolling here. I am merely suggesting that the person who you are waiting to hear from does not come back to work until today. That person is responsible for not giving your account to someone else, and the reverse, not giving it to you if they are not satisfied that you own the account. (I make no judgement about this, and don't care) I don't think that ZOS runs full customer support 24 hours per day, 7 days a week. I think that the specialists (higher level support) only work weekdays, and maybe Saturday. You will probably get a response today, if you have not already received one.
I have had issues that required ZOS customer support. They are helpful and I would never hesitate to send someone to them to resolve an issue. There has never been a case where they have not gotten back to me when I needed them to. I have had responses where they told that they are handing something off to a specialist, and there can be a delay there, but that person has always gotten back to me. I am certain that your case will be one of those, and I am certain they will get back to you.
Sorry that my original response was not as clear.Edited by Elsonso on February 1, 2016 4:04PM0 -
dfmcleod✭You're probably absolutely right and I apologize for assuming you were trying to be nasty. I am sure they will get back to me today and I'll finally be able to play. Understand that my frustration lies with the fact that I can't play and pay for ESO Plus until they sort out my issue!0