I can't log in to my account - "New Device" - but I get no email with access code

Tomg999 · January 2016

I can't log in to my account - "New Device" - but I get no email with the access code. And when I go to the support web site, I can't log in there, because again it says that I am on a new device, and will be emailed a code, which never comes. I have checked spam, etc.
How do I get help?????
I installed a new video card, but made no other changes to the computer.

ZOS_MollyH · January 2016

Hi @Tomg999 !

We see that you've been able to log in and play! Are you still unable to get into your support portal? Or did you begin receiving your emailed access codes?

Tomg999 · January 2016

ZOS_MollyH wrote: »

Hi @Tomg999 !

We see that you've been able to log in and play! Are you still unable to get into your support portal? Or did you begin receiving your emailed access codes?

Now I get emailed codes, but every time I start the game I get the error and I get a new code emailed to me.
I tried to get into support but it still says that I am on a new computer and they will email me a code.

I also have a second account on the same computer tomg999alt and I got a code emailed to me but I have not beenm able to log in - the code came right after I tried to log in with that account but it didn't work.

Tomg999 · January 2016

FYI - I resolved this - not ZOS, although I did get a ticket in and some advice.
It all started when I put in a new Graphics card. When I put the old one back, the issue went away. Why a Radeon card would cause the game to give me a "New IP Login Error" every time I entered the game I know not.
I am just glad it is gone.