Changing my email address - no reply from support Day 4

Omnifail · January 2016

So as the title would suggest I'm trying to change my email and I'm on day 4 of no reply.

Is there anyone behind the desks since they shut down the CS Center in Galway Ireland, or has it always been this slow?

Anyone have an idea of the real estimated wait time on a reply? As the website says (1) Business day but I'm assuming that's an exaggeration.

Thanks

Moonfox · January 2016

I had the same problem as you before, thinking I had no news from them for days...

The problem was that I kept checking my email inbox instead of the support page here!

Make sure you often check the support page. Just below ASK FOR HELP box there should be a RECENT CONTACTS or something along those lines showing you your ticket.

There, you should find your request and hopefully an answer linked to it.

If it's everything you did and there's still no news, I'm afraid I can't help you further.

Have a nice day

Heindrich · January 2016

Nobody cares about customer service until it fails them.

Let's stop being so apathetic and demand improvement.

http://forums.elderscrollsonline.com/en/discussion/230028/please-improve-customer-support

OmniDevil · January 2016

It took about a week for them to get back to me and resolve my account sync/login issues. All I can recommend is patience and, if you haven't heard anything in 48 hours, send a follow up reply. Sometimes they're quick, sometimes it takes them longer than desired.