Zinaroth wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. While we were performing maintenance on the North American megaserver this morning, we ran into an issue that impacted the PC/Mac European megaserver. This is causing an issue with logins, so we are aware of the issue. That said, anyone currently in-game should not be affected (but note that if you log out, you won't be able to get back in).

We are working to restore logins as soon as possible, though please understand that it may take upwards of a couple hours. We'll keep you updated.

How is that possible when they're physically placed in two seperate regions of the world and hooked up to different infranets?

The game servers are, the login server isn't.

flubber77 wrote: »

Darlgon wrote: »

flubber77 wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. While we were performing maintenance on the North American megaserver this morning, we ran into an issue that impacted the PC/Mac European megaserver.

how is that possible`? did u not move the eu server to europe? please tell me....

Logging in was the issue.... Most server farms have a login server (farm) separate from the game/data server farm. If you want a picture, think of the login server as the Ordinators in Mournhold who checks the IDs of citizens before allowing them access to the city of the Tribunal. Once you get in, you access your continents game server.

The login servers were what had maintenance yesterday and may have hiccuped without the game server going down.

good point but then they should separate them from each other. if they screw up one the other suffers from it...

Regardless of where the servers are physically located, they are all connected by the ZeniMax network. If one of the ZeniMax network protocols bugged out, it could affect anything running on that network with that protocol.

AngryNord wrote: »

Xiana wrote: »

laced wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. While we were performing maintenance on the North American megaserver this morning, we ran into an issue that impacted the PC/Mac European megaserver. This is causing an issue with logins, so we are aware of the issue. That said, anyone currently in-game should not be affected (but note that if you log out, you won't be able to get back in).

We are working to restore logins as soon as possible, though please understand that it may take upwards of a couple hours. We'll keep you updated.

How could that possibly even happen when allegedly the EU and US megaserver datacenters are on two seperate continents?

Login server is probably the same for both regions.

Wasn't that allegedly changed after the major outage months ago?

I think a system was put in place that if it did occur that it wouldn't be nearly as bad as it was last time. Seems that was the case.

Is it done yet?

Enodoc wrote: »

Regardless of where the servers are physically located, they are all connected by the ZeniMax network. If one of the ZeniMax network protocols bugged out, it could affect anything running on that network with that protocol.

Wait.....what?

Zen owns a network now? This is news to me and that's my line of work.

Aw, not sure how to post pics.

Zinaroth wrote: »

ZOS_GinaBruno wrote: »

Hi everyone. While we were performing maintenance on the North American megaserver this morning, we ran into an issue that impacted the PC/Mac European megaserver. This is causing an issue with logins, so we are aware of the issue. That said, anyone currently in-game should not be affected (but note that if you log out, you won't be able to get back in).

We are working to restore logins as soon as possible, though please understand that it may take upwards of a couple hours. We'll keep you updated.

How is that possible when they're physically placed in two seperate regions of the world and hooked up to different infranets?

EDIT: Nice with half an hour rollback aswell.

The world servers for EU are in Frankfurt, Germany and the world servers for US are in Houston, Texas however the login server for both is in the same place in the US.

EU and NA world servers are separate, login servers are not.

Yeah Zin I agree, a rollback is really odd and no idea why that has happened.

Robotmafia wrote: »

lets not get carried away... iv seen rollbacks in wow in the first couple years... not very often but it happened...

and iv only lost about 20 min of game play due to roll backs in ESO over the last 2 years... call me lucky but that doesnt seem like a big deal 2 me... and iv only not been able to play 2-3 times bc of server issues... which is the case for any mmo iv played

lets not get carried away bc u cant get ur fix for a few hours... *** happens... and if ur not a subcriber (I am since launch) then you dont really have a right to complain anyway... and if u are u still shouldnt be complaining :P

Zeni still love your game! dont let the negativity get you down

Clearly my time is more precious to me than yours is to you ;P Each to their own, I suppose.

Saying that a customer who has paid for a product doesn't have the right to complain to the company they bought it from is factually incorrect and beyond ridiculous.

WhatDoesItMatter wrote: »

Robotmafia wrote: »

lets not get carried away... iv seen rollbacks in wow in the first couple years... not very often but it happened...

and iv only lost about 20 min of game play due to roll backs in ESO over the last 2 years... call me lucky but that doesnt seem like a big deal 2 me... and iv only not been able to play 2-3 times bc of server issues... which is the case for any mmo iv played

lets not get carried away bc u cant get ur fix for a few hours... *** happens... and if ur not a subcriber (I am since launch) then you dont really have a right to complain anyway... and if u are u still shouldnt be complaining :P

Zeni still love your game! dont let the negativity get you down

Clearly my time is more precious to me than yours is to you ;P Each to their own, I suppose.

Saying that a customer who has paid for a product doesn't have the right to complain to the company they bought it from is factually incorrect and beyond ridiculous.

If by "complaining" you mean "informing the supplier of what makes a customer unhappy so that things can be fixed and the business relationship can be maintained", then yes, people have the right to complain.

But if by "complaining" you imply the respectless and rude all-caps rants that people feel entitled to post in here, then no.

People should also remember that this kind of game is a technological jewel ahead of progress, participating to progress. 100 years ago (that's a lifetime = extremely short...) there was no movies, no airplanes and no radio. And now we play ESO. You should be amazed, not complaining, really.

And yes sometimes things go wrong and need to get fixed. And it takes a little bit of time. If it were in a surgical unit or in an airplane, it would matter, but here, it's ESO. As admirable as this jewel of technology and entertainment and art is, it doesn't matter. And let's be honest : ESO servers are remarkably stable and very seldom down outside scheduled maintenance.

WhatDoesItMatter wrote: »

anitajoneb17_ESO wrote: »

If by "complaining" you mean "informing the supplier of what makes a customer unhappy so that things can be fixed and the business relationship can be maintained", then yes, people have the right to complain.

But if by "complaining" you imply the respectless and rude all-caps rants that people feel entitled to post in here, then no.

Where have I either used all-caps or been rude? Clearly that is not what I meant by complaining. You are just putting words in my mouth in order to support your position and make me look worse.

I didn't mean you specifically, I meant rude people in this forum and on this topic in general. Customers have a right to express what they're not happy with, but not to be rude, that's all I meant.

WhatDoesItMatter wrote: »

For the record, what I'm annoyed about is not the down-time - I expect that sort of thing to happen and it doesn't really bother me that much. I'm annoyed by the rollback that resulted in me having wasted my time earlier grinding a set of materials that I now no longer have. I think I have a right to be irritated by my time being wasted.

Look at it this way - If you spent an hour of your precious free time painting a picture and then someone came along and accidentally set it on fire then said "Oh well, just start again from scratch. You have no right to complain" would you be happy with them or annoyed?

I understand that rollbacks are annoying because you have to redo things and the re-doing is very boring. But talking of "time wasted" when the whole thing is a pastime anyway sounds a little bit over the top to me.
And even then : unexpected happens. Yes your nice painting could get a burn, sometimes your car lets you down in the morning when you have a very important meeting, sometimes ESO servers are down. It's nobody's fault, it just happens. Nobody deserves to be shouted at (especially not the car). Dealing with frustration is part of being/becoming an adult ... (or so I thought).

SuraklinPrime wrote: »

Enodoc - generally unless you are talking about huge huge companies with their own wires traffic outside any single location will go out over a major provider's physical network to go between sites before hitting the actual networks owned by ZOS IT dept. It's really little different from how your home networking terminates at your router/modem and then passes over your providers wires to get anywhere else - just bigger, better and much more expensive

The company I work for has around 100 UK offices and a bunch more round the rest of the world and while I can remotely access any system in any office most of the intersite traffic goes out over services provided by people like Cable & Wireless, BT or Vodaphone.... network people helpfully draw a picture of a cloud to represent this... which is not like that other cloud that people keep banging on about...

Yeah sure; I wasn't meaning that ZOS owned any external infrastructure, just that they probably have a direct connection to their different sites all centralised into their main office, so poking something in Maryland could conceivably have an effect on their connected servers in Texas and Germany.

Zinaroth wrote: »

Robotmafia wrote: »

and iv only lost about 20 min of game play due to roll backs in ESO over the last 2 years... call me lucky but that doesnt seem like a big deal 2 me... and iv only not been able to play 2-3 times bc of server issues... which is the case for any mmo iv played

Rollbacks has cost me 3-4 hours of play time since the game launched.
Servers being unavailable at the times where they should however has probably cost me somewhere in the region of two weeks, and not talking about total down time here, just the times I planned to play where servers were down all of a sudden. This has gotten way better the last year, but the first year was really bad.

Remember back during the first month where everyone had a week of extra play time added to their accounts because servers were down so much? That was to be expected with an MMO launch, and good customer service, but still doesn't make it okay.

Everyone not only have a right to complain, but also a very good reason. ESO is notoriously bad when it comes to performance issues and problems with server stability, compared to other MMOs I have played.

then play somthin else if its so terrible for you... if i buy a sandwich and it taste bad i can complain but if i then buy the same sandwich again its my own fault... youve been playing since launch.. if you really find it that bad then ur just insane.. repeating the same behavior and expecting a different outcome xD