[PC/EU] unusual lag spikes

Jovaras · December 2015

Hello,

Is it just me or it lags for everyone today? I'm having lag spikes - latency jumps in all zones. Unplayable. Yesterday it was fine. Called my internet provider but they couldn't help, as it seems it just with eso - internet works fine for other things.

odiasuda · December 2015

I am having the same problem - it spikes up to 999+ for awhile then falls back down to 400 or so. Which part of Europe are you in?

Jovaras · December 2015

Lithuania, EU. where do you live?

odiasuda · December 2015

Man taip pat

Are you using teo as your internet provider? I think it's an issue with them.

Jovaras · December 2015

yes, if I connect with my mobile internet, latency is good. I've called them yesterday, couldnt resolve. I think I'll wait till monday, and register the issue. It might be eso as well, as it is free weekend.

odiasuda · December 2015

I did a traceroute to the EU game server and I am getting packet drops from a German IP - I'm guess that might be the problem. Also, I did notice the lag wasn't there early in the morning and then began to lag as more people logged into the game. As you said also might be an issue with a lot more people playing because of the free weekend.

SmilingHangman · December 2015

Ah, more people with this issue! Sveiki. Yep, same here - LT, teo. Saturday night was horrible, got kicked to login screen every few minutes. Was doing trials with the guild and guildmates from other EU regions didn't seem to have any troubles. Talked to my friend (also LT, teo), and he said the game is currently unplayable for him too. He thinks that maybe it's because the ESO content delivery system during the free weekend is considering our region to be low priority. Dunno, will wait until next week to see if things will resolve themselves out.

Jovaras · December 2015

yes, but it's only TEO, for example skynet, bite is not affected

odiasuda · December 2015

Whatever the reason the game is pretty much unplayable for me right now. I just tried to play and it took me about 5 minutes to reach a quest giver that was probably 20 meters away due to rubberbanding.

Jovaras · December 2015

issue remains.
odiasuda which cmd command did you do and what is the output? can you please paste

odiasuda · December 2015

You can either run a ping command or tracert from command window. I found two IP addresses in resource monitor related to ESO.exe 159.100.232.135 and 159.100.232.114. I think 159.100.232.135 is the actual game server. When I do a ping on a loop it looks like this:

Pinging 159.100.232.135 with 32 bytes of data:
Reply from 159.100.232.135: bytes=32 time=50ms TTL=54
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54
Reply from 159.100.232.135: bytes=32 time=52ms TTL=54
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54
Reply from 159.100.232.135: bytes=32 time=50ms TTL=54
Reply from 159.100.232.135: bytes=32 time=49ms TTL=54
Request timed out.
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54
Reply from 159.100.232.135: bytes=32 time=49ms TTL=54
Reply from 159.100.232.135: bytes=32 time=51ms TTL=54
Reply from 159.100.232.135: bytes=32 time=49ms TTL=54
Reply from 159.100.232.135: bytes=32 time=52ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54
Reply from 159.100.232.135: bytes=32 time=53ms TTL=54
Reply from 159.100.232.135: bytes=32 time=48ms TTL=54

I'm getting a lot of time outs. I'm also still having a lot of issues with latency. Pinging with the -t switch will make it continual so you can get a better idea about your connection.

SmilingHangman · December 2015

Hey, writing for my friend here. He hasn't set up his forum account in time, and now it might take forever, so... anyways, here's his input:

"Client connects to 159.100.232..., while pinging any of those addresses there's ~20% packet loss if you do it from internet connection provided by TEO. There's no packet loss with other ISPs. If you traceroute the address ('traceroute' command from Linux, 'tracert' from windows) and find last hop before destination you can ping it without any loss from TEO as well. So it is either destination dropping inbound from certain AS or ISP for some reason dropping outbound to that specific subnet. Problem disappears late at night or other low activity periods."

odiasuda · December 2015

I noticed that too - pinging last ip before destination from tracert shows no dropping.

Jovaras · December 2015

It seems ESO has many IP's and performs load balancing. But all IP's are 159.100.232.XXX
Here is comaprison betweens two ISP:

----TEO----
Tracing route to 159.100.232.179 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3     4 ms     4 ms     4 ms  82-135-182-3.static.zebra.lt [82.135.182.3]
  4    44 ms    10 ms    10 ms  war-b2-link.telia.net [213.248.90.253]
  5    10 ms     9 ms     9 ms  war-b1-link.telia.net [62.115.136.12]
  6     *        *       25 ms  87.190.234.9
  7    50 ms    50 ms    49 ms  217.239.45.198
  8     *       50 ms     *     87.190.232.66
  9    50 ms    50 ms    50 ms  195.122.154.3
 10    50 ms    50 ms    50 ms  159.100.232.179


----BITE (mobile)----

Tracing route to 159.100.232.179 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.42.129
  2     *        *        *     Request timed out.
  3   348 ms   398 ms   388 ms  10.224.10.5
  4   346 ms   569 ms   468 ms  10.224.10.36
  5     *        *        *     Request timed out.
  6   378 ms   539 ms   478 ms  84.15.10.173
  7   847 ms   488 ms   398 ms  84.15.6.226
  8   490 ms    61 ms    88 ms  84.15.6.214
  9   642 ms   568 ms   449 ms  80.150.171.57
 10   382 ms   439 ms   529 ms  217.239.44.54
 11   423 ms   488 ms   559 ms  87.190.232.70
 12   399 ms   428 ms   799 ms  195.122.154.4
 13    95 ms    86 ms    98 ms  159.100.232.179

Jovaras · December 2015

I've registered the issue to TEO support, will see how it goes tomorrow. I suggest you do the same, so they raise the priority

Jovaras · December 2015

Ok just got message from TEO, saying they fixed the issue I've registered.
Ping and tracert looking good!!!, will try in game in the evening

SmilingHangman · December 2015

Jovaras wrote: »

Ok just got message from TEO, saying they fixed the issue I've registered.
Ping and tracert looking good!!!, will try in game in the evening

Good news! I just played a bit, the gameplay still seemed a bit bumpy, but gonna check later after work too.

odiasuda · December 2015

I'm in the game now and my latency is still spiking up to 500+ - seems it's not fixed.

odiasuda · December 2015

Yep, still nearly unplayable.
Update: After playing for awhile the lag disappeared. Not going over 100 ms ping.

Jovaras · December 2015

just did vWGT, no lag at all.

SmilingHangman · December 2015

Same here, the game is playable again. Thanks guys for helping to deal with this issue! I guess we'll meet again when something similar happens, haha. Cheers!