The Elder Scrolls Online

Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

PC Unable to Connect to Game Server

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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Good morning everyone! For those having an issue last night, can you try to log on now and see if you can get in?
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • wafcatb14_ESO
    wafcatb14_ESO
    ✭✭✭
    Nope just tried it, same issue . login in, load screen comes up but before i get to the character select screen, I get booted and the pop up message, of unable to connect to game server, make sure you have a valid internet connection.
    8muulma1jzdp.jpg
    Edited by wafcatb14_ESO on December 11, 2015 2:37PM
  • Zavus
    Zavus
    ✭✭✭✭
    Still can't zone to coldharbor.
    Zavus - Worst NB NA / First NB RANK 50
    "Most carried General NA" - Cent Satori

    Haxus

  • viggys
    viggys
    ✭
    Same here. I got 4 alt in stonefalls that i can't get hirelings for. My other 4 are in different zones no problems loading. This is all i see till i force quit.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok, thanks guys. We're discussing next steps now.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • tclark_ESO
    tclark_ESO
    ✭✭
    Thank you Gina for your time on this.
  • viggys
    viggys
    ✭
    Just to let you know i disabled all addons and repaired and still nothing
  • rodolfofunariub17_ESO2
    rodolfofunariub17_ESO2
    Soul Shriven
    wafcatb14_ESO wrote: »
    Nope just tried it, same issue . login in, load screen comes up but before i get to the character select screen, I get booted and the pop up message, of unable to connect to game server, make sure you have a valid internet connection.
    8muulma1jzdp.jpg

    Same here. still not working
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok guys, looks like we'll have to reboot the server to address this, which we'll do in an hour. We'll be posting official updates in this thread: http://forums.elderscrollsonline.com/en/discussion/235606/maintenance-12-11-15-11-00am-est-pc-mac-north-american-megaserver#latest
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • tclark_ESO
    tclark_ESO
    ✭✭
    Thanks for the update Gina!!!!!!!!!!!
  • rodolfofunariub17_ESO2
    rodolfofunariub17_ESO2
    Soul Shriven
    Thanks for the update
  • viggys
    viggys
    ✭
    Gina it seems to be fixed logged all my alts in fine.
    Edited by viggys on December 11, 2015 3:23PM
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    viggys wrote: »
    Gina it seems to be fixed logged all my alts in fine.

    Interesting. Anyone else?
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • rodolfofunariub17_ESO2
    rodolfofunariub17_ESO2
    Soul Shriven
    ZOS_GinaBruno wrote: »
    viggys wrote: »
    Gina it seems to be fixed logged all my alts in fine.

    Interesting. Anyone else?

    Still
    rodolfofunariub17_ESO2 wrote: »
    wafcatb14_ESO wrote: »
    Nope just tried it, same issue . login in, load screen comes up but before i get to the character select screen, I get booted and the pop up message, of unable to connect to game server, make sure you have a valid internet connection.
    8muulma1jzdp.jpg

    Same here. still not working

    Still same error
  • tclark_ESO
    tclark_ESO
    ✭✭
    ESO_STUCK.jpg


    Same for me too.

    Just sit there forever.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok, thanks! We're still moving forward with rebooting the server in 15 minutes.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Tinolyn
    Tinolyn
    ✭✭✭
    Well, good to see this. Hopefully I can log into Coldharbour or zone there when I get home.
  • rodolfofunariub17_ESO2
    rodolfofunariub17_ESO2
    Soul Shriven
    Now im playing.

    Thanks
  • mquil22b14_ESO
    mquil22b14_ESO
    ✭✭
    Works, thank you!
  • Atrek
    Atrek
    ✭✭
    ZOS_GinaBruno wrote: »
    Good morning everyone! For those having an issue last night, can you try to log on now and see if you can get in?

    It's working now for me.
    NA-PC MegaServer
    Atrek - Imperial Templar (DC)
    Cruril the Sage - Brenton Sorc. (DC)
  • Minsc
    Minsc
    ✭✭✭
    Can't log in to any of characters in -game (EU server). I can reach the character selection screen but then when I select any character to log in, I face a never-ending loading screen regardless of the character I choose. why not an EU server reboot yet?
    Edited by Minsc on December 11, 2015 7:10PM
  • Atrek
    Atrek
    ✭✭
    Minsc wrote: »
    Can't log in to any of characters in -game (EU server). I can reach the character selection screen but then when I select any character to log in, I face a never-ending loading screen regardless of the character I choose.

    Try waiting 5 or so minutes that worked for me, the load times for me were long though upon getting into the world it was due to a LOT of players in the same area.
    NA-PC MegaServer
    Atrek - Imperial Templar (DC)
    Cruril the Sage - Brenton Sorc. (DC)
  • Minsc
    Minsc
    ✭✭✭
    Waiting for > 50 ( not 5) minutes now so that is not working...
  • Seravi
    Seravi
    ✭✭✭✭✭
    @ZOS_GinaBruno, just a heads up. I logged into Auridon with my AD V13 to help the new players. Moving through any wayshrine there was causing a +999 latency issue and longer loading screens again. Also helped two groups out with Soulfire bosses and we kept getting hit with the +999 latency in mid fight.
  • tclark_ESO
    tclark_ESO
    ✭✭
    Working great for me now!

    Thanks!!!
  • GhostOfAnEra
    GhostOfAnEra
    ✭✭✭
    Kenny_McCormick wrote: »
    GhostOfAnEra wrote: »
    Yeah, my character in Stonefalls won't load, either. I thought it was because my game was taking forever to load the addons I added in my game, but no prevail

    The odd thing though is that my character loaded just fine when I removed all of the addons, so I'm not sure what's entirely going on o.o

    IT WORKED!
    disable all ur addons and u can play! just disabled mine before i logged in and now i can play! TY @GhostOfAnEra TYVM!!!!!

    so @ZOS_GinaBruno it may be an addon problem if people can login after disabling them..also it would see their creators havnt updated them to current patch nor has minion updated it either!

    You're welcome XD Glad it's working for you! XD

    @ZOS_GinaBruno The game loads just fine now! Thank you!
    Edited by GhostOfAnEra on December 11, 2015 11:47PM
  • Sneaky-Snurr
    Sneaky-Snurr
    ✭✭✭✭✭
    It was working fine before the reboot but now I couldn't even log in let alone getting into character menu screen. Anyone still having this problem?
    Hope @ZOS_GinaBruno reads this. :I
    Edited by Sneaky-Snurr on December 12, 2015 11:52AM
    The Order of the Shadows: Nightmare
      EP CP810 Nightblade
      AD CP810 Templar
      AD CP810 Dragon Knight
      AD Lvl 25 Sorceror
      DC Lvl 23 Nightblade
    {PC•NA•no-CP Ravenwatch}

    Shadow hide you. -Unknown
    There is no clean fight in a war. -Shun Izaki
  • Seravi
    Seravi
    ✭✭✭✭✭
    Just logged in with no issues. Are you getting any type of error with the failed login?
  • Tankqull
    Tankqull
    ✭✭✭✭✭
    ✭
    ZOS_GinaBruno wrote: »
    Ok guys, looks like we'll have to reboot the server to address this, which we'll do in an hour. We'll be posting official updates in this thread: http://forums.elderscrollsonline.com/en/discussion/235606/maintenance-12-11-15-11-00am-est-pc-mac-north-american-megaserver#latest

    reboot on EU is required too, being kicked for no reason from the server regularily sucks(3times within the last 2 hours), followed by the tri-time-login procedure...

    q4DsVqb.png

    spelling and grammar errors are free to be abused
    Sallington wrote: »
    Anything useful that players are wanting added into the game all fall under the category of "Yer ruinin my 'mersion!"


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