Xiana wrote: »

Alucardo wrote: »

lathbury wrote: »

not a clue the time while annoying is not the issue I posted about as things happen and delays are inevitable. Its purely a request to be kept informed more of a courtesy thing as atm all the European players don't know if its back up in 10 mins or 10 hours.

Absolutely. I work in IT, I understand delays happen, but we at least inform the customer, which is how we maintain steady business and good rapport with the customer. Otherwise you've got chaos.

That's a pretty standard behaviour. But, for some reason I don't know, video game business doesn't treat customers like customers.

They think their customers are kids playing video games who don't deserve respect.

So nobody from Zenimax is around to post a short message on the forums saying : sorry for the long maintenance, we are aware it's taking longer then expected but we're working hard to resolve the problem, sorry for the delay" ????

That just takes a few seconds to do but makes a huge difference !!!!!

Causa wrote: »

So nobody from Zenimax is around to post a short message on the forums saying : sorry for the long maintenance, we are aware it's taking longer then expected but we're working hard to resolve the problem, sorry for the delay" ????

That just takes a few seconds to do but makes a huge difference !!!!!

Well you just said it for them. Maybe they can recruit you to the Community management team, slap a ZOS logo next to your username and all will be fine... Just kidding

ola.wilhelmssonb16_ESO wrote: »

Causa wrote: »

So nobody from Zenimax is around to post a short message on the forums saying : sorry for the long maintenance, we are aware it's taking longer then expected but we're working hard to resolve the problem, sorry for the delay" ????

That just takes a few seconds to do but makes a huge difference !!!!!

Well you just said it for them. Maybe they can recruit you to the Community management team, slap a ZOS logo next to your username and all will be fine... Just kidding

So funny ^^ it seem you prefer wait 10 hours a simple patch without information

Islyn wrote: »

Kryank wrote: »

NA Maintenance 4hr 45 mins
EU Maintenance 6Hrs and counting and no info / updates.

How to make us feel special in the EU ZOS

7 actually. Went down at 3. Is now 10.

Still need more coffee and i did say and counting

The downtime is pretty unacceptable and poor business sense. My job involves working with servers and data-centers, i am a also a network administrator/instructor. They shouldn't be patching onto the live server until they have it working on a simulated test server (which we all know they have), the fact they seem to be having issues may be more in the regards to the hardware they are using to transfer these updates across the servers. They might be wise to consider running a duplicate game server which replicates the current player database so when one goes down for updates the other can remain up, of course this would cost a bit of money but would save them the loss of their customers.

ola.wilhelmssonb16_ESO wrote: »

Does anyone know where the tech crew doing the actual work of patching is located, in what timezone? Do they do it remotely from the US? (Or perhaps India?) If they indeed are located in the US, the timing of it all is pretty damned awkward for everyone involved. Us slacker-daytime-EU-gamers loose game time and the poor sods updating our server gets to pull an all-nighter, in a (vain?) effort to keep us happy.

I'm not sure, but I found this mentioning Frankfurt.

http://www.elderscrollsonline.com/en-gb/news/post/2014/07/28/european-megaserver-migration

Coincidentally, just before the migration announcement I was offered a job in Frankfurt at a Datacenter (DC) for a company known as SoftLayer. We were supposed to stand up their first DC in Germany, they called again for an upcoming one in Berlin about a year later. Could be coincidence, could be Slayer. Either way, it must be bad if they aren't saying anything as far as progress i.e. status....We are left to ponder, speculate, theory craft.....drum up conspiracy theories...blame Illuminati...

Well I work for one of the largest IT firms on the planet, infrastructure side of things, one particular account cannot have any downtime at all, the back up for the systems contain 250,000 litres of fuel for generators alone and the fine for just 1hr of downtime alone is more than Zenimax will profit from Fallout 4, yet most people have never ever heard of us.

In short ZOS, this is pretty damn poor, I think it's time the board look at replacing certain "key" people and moving forward into the 21st century and looking after your loyal fanbase, look at Assasins creed, they messed up game what 3 was it iirc? went silent like you most of the time and now look, who went and bought the new one?!

Oh and btw, I still only 1950 crowns, iirc I made payment for ESO plus the other day and had that exact figure...another email for you to ignore incoming!

cosmo29b16_ESO wrote: »

The downtime is pretty unacceptable and poor business sense. My job involves working with servers and data-centers, i am a also a network administrator/instructor. They shouldn't be patching onto the live server until they have it working on a simulated test server (which we all know they have), the fact they seem to be having issues may be more in the regards to the hardware they are using to transfer these updates across the servers. They might be wise to consider running a duplicate game server which replicates the current player database so when one goes down for updates the other can remain up, of course this would cost a bit of money but would save them the loss of their customers.

And then have some downtime or major issues when copying the characters back over and syncing the servers by accidentally forcing a rollback anyway?

An apology would be far more effective.

Shame that ZOS doesn't feel EU players deserve to be kept in the loop.

I'm not bothered with the time this maintenance is taking. Sometimes things will take longer than expected. And seeing as how a number of bugs slipped past in the NA update, I'm even hoping they're trying out fixes for EU. Still, it wouldn't hurt for them to post a simple update about what's going on or - heaven forbid - an ETA for servers going back online.

Stay calm...
Server is still offline, but patching atm...

Iduyenn wrote: »

Launcher has just started loading

your in before ZOS thats quality maybe you should get paid