http://forums.elderscrollsonline.com/en/discussion/227015/na-and-eu-megaserver-maintenance-complete#latest
I think that's the most information you will get from them
Check the news forumsThey did post what was happening. They were upgrading hardware so that future outages don't happen again. The EU system fell as they were doing NA maintenance so they felt this downtime had to happen so they could fix things up
Check the news forumsThey did post what was happening. They were upgrading hardware so that future outages don't happen again. The EU system fell as they were doing NA maintenance so they felt this downtime had to happen so they could fix things up
That's still generic and not really an answer. I posted a link to that thread above and I'm sure now that game is back online most people will go back to playing it and forget about this until the next maintenance.
Sandmanninja wrote: »Check the news forumsThey did post what was happening. They were upgrading hardware so that future outages don't happen again. The EU system fell as they were doing NA maintenance so they felt this downtime had to happen so they could fix things up
That's still generic and not really an answer. I posted a link to that thread above and I'm sure now that game is back online most people will go back to playing it and forget about this until the next maintenance.
What do you want?
"We replaced Chasis 14/Bay 8/Rack B with a new hard drive"?
ZOS_KaiSchober wrote: »Bevor zu große Hoffnungen aufkommen: Mit der in der Ankündigung angesprochenen Aufrüstung der Hardware sind Netzwerkkomponenten gemeint. Die Server selbst bleiben unangetastet, aber natürlich kann niemand auf sie zugreifen, solange das Netzwerk down ist.
Ein Upgrade der Switches wird leider auch nicht das Problem mit den Ladebildschirmen beheben, daran wir weiter im Code gearbeitet. Die Wartungsarbeiten dienen dazu, Hardware und Software auf dem neusten Stand zu halten, um Ausfällen vorzubeugen.
Da ja alle Auto-Vergleiche lieben: Es ist wie ein Ölwechsel; euer Auto wird dadurch nicht schneller, aber die Chance, dass sich der Motor in Kürze festfrisst, wird deutlich reduziert.
In all Honesty, after being in the networking field for most my professional life, it rarely does much good to try and communicate things in this fashion. I'm not trying to demean anyone (I'm on the receiving end here myself), but the amount of time it takes to fix things multiplies a great deal when trying to communicate things downstream, especially when it involves higher levels of technical detail.
And even if they did...it usually ends up with 10x more people asking 10x more questions about what you just communicated, and if you think they are twiddling their thumbs now, just wait till every player in the forums thinks there a weekend warriors specialist in virtual server tech and thinks they can tell Zen how to do their job. Things would sink really fast.
The delays suck. I get frustrated too. but opening that can of worms would be disastrous. and take MORE time. more then you think it would. It always does.
lordrichter wrote: »Sandmanninja wrote: »Check the news forumsThey did post what was happening. They were upgrading hardware so that future outages don't happen again. The EU system fell as they were doing NA maintenance so they felt this downtime had to happen so they could fix things up
That's still generic and not really an answer. I posted a link to that thread above and I'm sure now that game is back online most people will go back to playing it and forget about this until the next maintenance.
What do you want?
"We replaced Chasis 14/Bay 8/Rack B with a new hard drive"?
This
"In short, we are upgrading our hardware and fixing bugs that could potentially cause unplanned outages"
can mean anything from replacing power supplies and cables to adding additional storage, adding servers, or upgrading existing servers to more powerful models. Did they restructure the network infrastructure to eliminate fail points? Did they add additional database systems to eliminate potential bottlenecks?
While this discussion is closed, at least as far as ZOS is concerned, it would have been nice to know just a little more about what they did. They actually told us a ton more than they usually do, which is "backend maintenance", so at least we have that.
lordrichter wrote: »Sandmanninja wrote: »Check the news forumsThey did post what was happening. They were upgrading hardware so that future outages don't happen again. The EU system fell as they were doing NA maintenance so they felt this downtime had to happen so they could fix things up
That's still generic and not really an answer. I posted a link to that thread above and I'm sure now that game is back online most people will go back to playing it and forget about this until the next maintenance.
What do you want?
"We replaced Chasis 14/Bay 8/Rack B with a new hard drive"?
This
"In short, we are upgrading our hardware and fixing bugs that could potentially cause unplanned outages"
can mean anything from replacing power supplies and cables to adding additional storage, adding servers, or upgrading existing servers to more powerful models. Did they restructure the network infrastructure to eliminate fail points? Did they add additional database systems to eliminate potential bottlenecks?
While this discussion is closed, at least as far as ZOS is concerned, it would have been nice to know just a little more about what they did. They actually told us a ton more than they usually do, which is "backend maintenance", so at least we have that.
You realize most people wont understand what they're talking about if they actually did list the specifics right?
I deal with this on a much smaller scale explaining to clients that Windows 10 comes with Microsoft Edge instead of Internet Explorer and they tend to get incredibly agitated cause they no longer have their bottom of the line browser.