Hi everyone,

Today, we had planned to bring all North American megaservers offline to perform some datacenter maintenance. During this process, all European megaservers unexpectedly became unresponsive, and were also brought offline. While we were able to restore service for the European megaservers within a couple hours, it extended our timeline for the North American megaserver maintenance and caused it to not only go longer than intended, but we weren’t able to finish what we had started.

Tomorrow, October 28th, we will be performing additional maintenance on both the North American and European megaservers for all platforms to complete our planned work. In short, we are upgrading our hardware and fixing bugs that could potentially cause unplanned outages, and want to do this before Orsinium is published next week to ensure a smooth launch. This maintenance will begin at 4:00am EDT, and could last upwards of six hours. While we always try to minimize downtime, please understand that regular maintenance is necessary for the health of the game and helps us reduce unplanned maintenances.

We’ll do our best to keep you updated, and will let you know when maintenance is wrapping up. Thanks, as always, for your ongoing patience.