Did I just got screwed over? I didn't get my crowns! XB1

PaperWings · October 2015

I bought ESO Plus yesterday and didn't get my crowns. I send in a ticket and they told me to go to the forum for help.

Looking around here, I see a lot of people with the same issue but is there actually a response from ZeniMax or just silence? It is frustrating and infuriating. I just got screwed over in Defiance from Trion (I hate them) and I never expected the same that from ZeniMax.

So did anyone get their crows who hasn't received them when they bought ESO Plus??

Levo18 · October 2015

Yes you got scammed deal with it

CFEGreatIKillU · October 2015

From my understanding you get the 1500 crowns at the end of your term so when you renew the next month or it expires is when you should receive them.

Enodoc · October 2015

The current official ZOS response is here: https://help.elderscrollsonline.com/app/answers/detail/a_id/29765/

After purchasing an ESO Plus membership on console, you should be aware that there can be a delay of 24-48 hours in the included crowns being applied to your account.

If you have waited longer than 48 hours since purchasing ESO Plus on console, and have not received the crowns included with the membership, you should contact our Customer Support team at the following link: https://help.elderscrollsonline.com/app/ask.

When you contact Support, it is a good idea to provide proof that Microsoft have received your payment for ESO Plus, as that is the first thing ZOS are likely to ask for; before you do that, ZOS may try to fob you off to Microsoft, claiming that the issue is with them. If possible, you should also try to provide a screenshot of your Character Screen showing the "ESO Plus Member" active effect. If that is missing, it is likely that ESO Plus has not been applied to your account at all, and that will need to be addressed first.

miked83b14_ESO · October 2015

This is what you do;

1.) Take a screen shot of your Microsoft billing statement showing the month in question ESO membership charge. (Make sure your email or gamertag is in the picture.)

2.) Email support saying that you did not receive your monthly crowns for this month and attach the screen shot as prove.

3.) Wait for crowns.

OmniDevil · October 2015

miked83b14_ESO wrote: »

This is what you do;

1.) Take a screen shot of your Microsoft billing statement showing the month in question ESO membership charge. (Make sure your email or gamertag is in the picture.)

2.) Email support saying that you did not receive your monthly crowns for this month and attach the screen shot as prove.

3.) Wait for crowns.

What this user said.

Every friend of mine that has been in your situation has followed this process and received their Crowns shortly after. I've been hit by the M$ payment glitch and never received mine. I did the above process this morning. At this point, it's just about patience.

Definitely go with what has been suggested here.

PaperWings · October 2015

thanks miked83b14_ESO, i did contact support and send them proof and all of that... just waiting for an answer now

Jumper45 · October 2015

CFEGreatIKillU wrote: »

From my understanding you get the 1500 crowns at the end of your term so when you renew the next month or it expires is when you should receive them.

You get 1500 at the beginning of the term. So every renew should see 1500 right away.

TA_Maniac · October 2015

Nothing from sept...and nothing from October.....still waiting.....going on 23 days in the waiting line....

OmniDevil · October 2015

Followed the process provided, got a reply and my crowns yesterday afternoon. Patience.

Alucardo · October 2015

This is seriously annoying, and I really hope they fix it soon.

Because I'm sick to death of hearing about it.

PaperWings · October 2015

I have send a screenshot to the support. and they said they want a screenshot with my gamertag and the billing information. that doesnt seem possible, i can`t have the gamertag and the billing information in one window or one site...

I send them two screenshots that shows that the e-mail matches, with the gamertag and the microsoft account with wich i purchased eso-plus. And they said it is not enough proof.

Is there a site that shows the gamertag and the billing information? I can`t seem to find it. When I go to Account, on xbox.com, it redirects me to my microsoft account.

OmniDevil · October 2015

PaperWings wrote: »

I have send a screenshot to the support. and they said they want a screenshot with my gamertag and the billing information. that doesnt seem possible, i can`t have the gamertag and the billing information in one window or one site...

I send them two screenshots that shows that the e-mail matches, with the gamertag and the microsoft account with wich i purchased eso-plus. And they said it is not enough proof.

Is there a site that shows the gamertag and the billing information? I can`t seem to find it. When I go to Account, on xbox.com, it redirects me to my microsoft account.

@PaperWings

Use this link: https://account.xbox.com/en-US/PaymentAndBilling/PaymentOptions?managePi=0

When you're logged in, single click your name at the top right. You'll see your name, GT and email and, assuming your resolution allows it, the purchase history will be visible along with it.

PaperWings · October 2015

OmniDevil wrote: »

@PaperWings

Use this link: https://account.xbox.com/en-US/PaymentAndBilling/PaymentOptions?managePi=0

When you're logged in, single click your name at the top right. You'll see your name, GT and email and, assuming your resolution allows it, the purchase history will be visible along with it.

I found it. thanks. it never showed up in chrome. i had to use firefox and refresh the site a few times. so annoying.