Asherons_Call wrote: »
NewBlacksmurf wrote: »Open a ticket for each instance and continue to communicate with the agent until resolved.
Also this is in the wrong forum section. It should be under your platforms tech support thread but if you don't open a ticket, they don't know you have an issue
NewBlacksmurf wrote: »Open a ticket for each instance and continue to communicate with the agent until resolved.
Also this is in the wrong forum section. It should be under your platforms tech support thread but if you don't open a ticket, they don't know you have an issue
NewBlacksmurf wrote: »Open a ticket for each instance and continue to communicate with the agent until resolved.
Also this is in the wrong forum section. It should be under your platforms tech support thread but if you don't open a ticket, they don't know you have an issue
You DO understand there was an original post on page 1 explaining all of what you just said... Right? Please read through the first post and at least scan the other posts before making a suggestion that has already been covered...
Prof_Bawbag wrote: »You're still missing the point. People have posted in the proper forum, people have went through the proper channels, yet you're using your experience and applying it to everyone. When the reality is, some of our experiences greatly differ from your own. I appreciate you're being helpful, because any sort of help getting these issues sorted is helpful and appreciated.
But what do you suggest if people are using the route you're recommending and still not getting any response? I sent them 4 tickets. Three on here and one via my console, yet I got nothing. Zip, zero, nil and nothing back from ZoS as far as responses went. To even begin getting the issue resolved, you need a response of some sort. That's how these things usually work. Some people have had enough. If you feel strongly that we're all doing it wrong, report the thread. There's no need to come in here though, and start preaching what we should all be doing when you have zero insight into how others have been treated. This thread is more than wanting our crowns (makes no difference to me now), it's about us wanting this known issue resolved so others don't need to get bashed from pillar to post.
Talking about this subject feels like we're being treated with the same contempt as those that come on here ranting and raving about how unfair the CP system is, the lack of text chat on consoles and so on. It's nothing like those because not receiving items you have paid for in good faith goes beyond mere game play. It's a real issue. People losing money.
Like i said, we appreciate you attempting to help. Also, I don't mean for this post to come across as rude. I just feel very strongly about things like this.
And we are on here venting our frustrations because we've done everything necessary and have yet to receive our crowns. As someone previously stated, we shouldn't have to do their work for them.
If I've given them all the information they ask for, there's no reason I should have to continually contact them to get the issue resolved.
Prof_Bawbag wrote: »That's where we do agree. People should be contacting either MS, Sony or wherever they bought the product from. I contacted MS and got a refund and was told MS will look into it after linking this thread and other threads to the representative. However, it's needing more people to contact MS before they'll actually do something i suspect. They loathe giving out refunds and will eventually do something when they're having to give out refunds to everyone affected by this.
NewBlacksmurf wrote: »Prof_Bawbag wrote: »That's where we do agree. People should be contacting either MS, Sony or wherever they bought the product from. I contacted MS and got a refund and was told MS will look into it after linking this thread and other threads to the representative. However, it's needing more people to contact MS before they'll actually do something i suspect. They loathe giving out refunds and will eventually do something when they're having to give out refunds to everyone affected by this.
So being actually a part of support for Xbox (not billing stuff like this) I can share that going to Xbox or Sony and then providing the ZOS agent with your support ticket # and the email from Sony or Xbox will get this resolved
Reality is this: ZOS is who award the crowns not Xbox or Sony
Xbox and Sony are who receive the payment and at some point ZOS is notified to award crowns.
In my opinion having played on PC and now playing mostly on Xbox, and from what I can see on the Xbox side...the issues are with how this process has to occur and is on both sides.
What doesn't work is campaigning for something to get done.
What does work is to keep creating tickets as the sheer volume of tickets will create a trend that is monitored by both. That's the campaign that will be effective.
Prof_Bawbag wrote: »NewBlacksmurf wrote: »Prof_Bawbag wrote: »That's where we do agree. People should be contacting either MS, Sony or wherever they bought the product from. I contacted MS and got a refund and was told MS will look into it after linking this thread and other threads to the representative. However, it's needing more people to contact MS before they'll actually do something i suspect. They loathe giving out refunds and will eventually do something when they're having to give out refunds to everyone affected by this.
So being actually a part of support for Xbox (not billing stuff like this) I can share that going to Xbox or Sony and then providing the ZOS agent with your support ticket # and the email from Sony or Xbox will get this resolved
Reality is this: ZOS is who award the crowns not Xbox or Sony
Xbox and Sony are who receive the payment and at some point ZOS is notified to award crowns.
In my opinion having played on PC and now playing mostly on Xbox, and from what I can see on the Xbox side...the issues are with how this process has to occur and is on both sides.
What doesn't work is campaigning for something to get done.
What does work is to keep creating tickets as the sheer volume of tickets will create a trend that is monitored by both. That's the campaign that will be effective.
I know here in the UK the sales of goods act states; the buyers contract is with whoever you made payment to. In my case it was MS. It's like buying something from Amazon, Amazon will be the company which refunds you, not Sony, Lego etc. It now works this way with digital content. Too many companies were shirking their responsibility and making out it was the publishers/devs fault and the liability lay with them. It didn't/doesn't, the liability is with the seller.
Here's an extract:
If your goods fail to meet any of the above criteria then you could have a claim under the Sale of Goods Act.
If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done.
Your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must make any claim against the retailer.
Other countries will obviously have different rules, so this shouldn't be applied to those who reside outside of the UK.
I bought just yesterday 5000 crows and it was in my account in 5 min and also last month I was subbed 1 month and got my Crowns almost immediately.
NewBlacksmurf wrote: »Prof_Bawbag wrote: »NewBlacksmurf wrote: »Prof_Bawbag wrote: »That's where we do agree. People should be contacting either MS, Sony or wherever they bought the product from. I contacted MS and got a refund and was told MS will look into it after linking this thread and other threads to the representative. However, it's needing more people to contact MS before they'll actually do something i suspect. They loathe giving out refunds and will eventually do something when they're having to give out refunds to everyone affected by this.
So being actually a part of support for Xbox (not billing stuff like this) I can share that going to Xbox or Sony and then providing the ZOS agent with your support ticket # and the email from Sony or Xbox will get this resolved
Reality is this: ZOS is who award the crowns not Xbox or Sony
Xbox and Sony are who receive the payment and at some point ZOS is notified to award crowns.
In my opinion having played on PC and now playing mostly on Xbox, and from what I can see on the Xbox side...the issues are with how this process has to occur and is on both sides.
What doesn't work is campaigning for something to get done.
What does work is to keep creating tickets as the sheer volume of tickets will create a trend that is monitored by both. That's the campaign that will be effective.
I know here in the UK the sales of goods act states; the buyers contract is with whoever you made payment to. In my case it was MS. It's like buying something from Amazon, Amazon will be the company which refunds you, not Sony, Lego etc. It now works this way with digital content. Too many companies were shirking their responsibility and making out it was the publishers/devs fault and the liability lay with them. It didn't/doesn't, the liability is with the seller.
Here's an extract:
If your goods fail to meet any of the above criteria then you could have a claim under the Sale of Goods Act.
If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done.
Your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must make any claim against the retailer.
Other countries will obviously have different rules, so this shouldn't be applied to those who reside outside of the UK.
Great...so have you made the claim?
and for those others who may fall into this...would you mind sharing how they can make such a claim as well?
NewBlacksmurf wrote: »And we are on here venting our frustrations because we've done everything necessary and have yet to receive our crowns. As someone previously stated, we shouldn't have to do their work for them.
If I've given them all the information they ask for, there's no reason I should have to continually contact them to get the issue resolved.
If you feel that you don't need to work to get your issue resolved then why would they. They don't have an issue...you all do
Please refer to the guides they put in place to help you get your issues resolved. That's them having pre-worked out a best resolution for you
Prof_Bawbag wrote: »NewBlacksmurf wrote: »Prof_Bawbag wrote: »NewBlacksmurf wrote: »Prof_Bawbag wrote: »That's where we do agree. People should be contacting either MS, Sony or wherever they bought the product from. I contacted MS and got a refund and was told MS will look into it after linking this thread and other threads to the representative. However, it's needing more people to contact MS before they'll actually do something i suspect. They loathe giving out refunds and will eventually do something when they're having to give out refunds to everyone affected by this.
So being actually a part of support for Xbox (not billing stuff like this) I can share that going to Xbox or Sony and then providing the ZOS agent with your support ticket # and the email from Sony or Xbox will get this resolved
Reality is this: ZOS is who award the crowns not Xbox or Sony
Xbox and Sony are who receive the payment and at some point ZOS is notified to award crowns.
In my opinion having played on PC and now playing mostly on Xbox, and from what I can see on the Xbox side...the issues are with how this process has to occur and is on both sides.
What doesn't work is campaigning for something to get done.
What does work is to keep creating tickets as the sheer volume of tickets will create a trend that is monitored by both. That's the campaign that will be effective.
I know here in the UK the sales of goods act states; the buyers contract is with whoever you made payment to. In my case it was MS. It's like buying something from Amazon, Amazon will be the company which refunds you, not Sony, Lego etc. It now works this way with digital content. Too many companies were shirking their responsibility and making out it was the publishers/devs fault and the liability lay with them. It didn't/doesn't, the liability is with the seller.
Here's an extract:
If your goods fail to meet any of the above criteria then you could have a claim under the Sale of Goods Act.
If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done.
Your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must make any claim against the retailer.
Other countries will obviously have different rules, so this shouldn't be applied to those who reside outside of the UK.
Great...so have you made the claim?
and for those others who may fall into this...would you mind sharing how they can make such a claim as well?
By calling MS customer service.
NewBlacksmurf wrote: »And we are on here venting our frustrations because we've done everything necessary and have yet to receive our crowns. As someone previously stated, we shouldn't have to do their work for them.
If I've given them all the information they ask for, there's no reason I should have to continually contact them to get the issue resolved.
If you feel that you don't need to work to get your issue resolved then why would they. They don't have an issue...you all do
Please refer to the guides they put in place to help you get your issues resolved. That's them having pre-worked out a best resolution for you
NewBlacksmurf wrote: »And we are on here venting our frustrations because we've done everything necessary and have yet to receive our crowns. As someone previously stated, we shouldn't have to do their work for them.
If I've given them all the information they ask for, there's no reason I should have to continually contact them to get the issue resolved.
If you feel that you don't need to work to get your issue resolved then why would they. They don't have an issue...you all do
Please refer to the guides they put in place to help you get your issues resolved. That's them having pre-worked out a best resolution for you
That is probably the most Stockholm syndrome laced apologistic reply I have seen yet. Let's say you go out to eat, order your food, pay for it... Your reply for that analogy, says that it is reasonable for the restaurant to expect you to go back and cook your own food, but they'll bring it to the table... Because, hey, if you aren't willing to work for what you paid for, then why should they?
BECAUSE YOU ARE PAYING THEM.
Is that clear enough? When you pay for goods/services, it is THEIR responsibility to ensure you receive those goods/services, it's their job, the job you are paying them to do!