The Elder Scrolls Online

Terrible Customer Support

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avonnealzateb14_ESO
avonnealzateb14_ESO
Soul Shriven
After 6 weeks of collecting Psijic Ambrosia fragments I finally had 6 then bought the last one. Once I put together for the recipe a bug occurred and I was unable to get the recipe. Submitted two tickets (150816 - 002961 and 150817 - 003212) over a month ago and have not had any response. I have played other MMOs where you get a reply within 2-3 weeks but over a month with no response is unacceptable. And to think I am paying for this game.
  • timparr
    timparr
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    The bug reports are different from the 'ask for help'. I think they go to a different place and the person who deals with it may not contact you. If you submit a request for help then they will.

    The other thing that I didn't expect was that they replied to my request for help using my real world email address (I thought it would be in game) and I missed the repsponse in my spam filter so you may want to check there.
  • andreasv
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    avonnealzateb14_ESO wrote: »
    ... And to think I am paying for this game.

    Just stop paying. And this thread is unlikely to get anything resolved.
  • BuggeX
    BuggeX
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    Alternativ you can go to https://help.elderscrollsonline.com/app/home

    Login and on the right site you will see your last Tickets
    #makemagickadkgreataigan
    #givemeaexecute
    #ineedheal
    #betterhotfixgrindspots
  • CGPsaint
    CGPsaint
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    I submitted a report a few weeks ago and got an automated canned response. Definitely give them an F- in the Customer Service category.
  • Sithisvoid
    Sithisvoid
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    I agree when i submit a ticket i get "we are having a high volume of tickets" Oh yeah? That's nice. I honestly don't care that's their end not mine. They are a business and I shouldn't even be hearing about how many tickets they have. Maybe don't release broken, buggy content and you won't get so many tickets. Instead of responding telling me how hard it is to be you why not say "thank you sir, for bringing this to our attention. We will look into this for you" How hard is that?
    Edited by Sithisvoid on September 25, 2015 3:35PM
  • thelordoffelines
    thelordoffelines
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    Last time i submitted an "ask for help" thing i got a response saying tht were too busy to help me.
  • CGPsaint
    CGPsaint
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    Sithisvoid wrote: »
    I agree when i submit a ticket i get "we are having a high volume of tickets" Oh yeah? That's nice. I honestly don't care that's their end not mine. They are a business and I shouldn't even be hearing about how many tickets they have. Maybe don't release broken, buggy content and you won't get so many tickets. Instead of responding telling me how hard it is to be you why not say "thank you sir, for bringing this to our attention. We will look into this for you" How hard is that?

    A little placebo effect could go a long way to appease the masses. It would certainly be better than telling us to check our internet connections...

  • Sithisvoid
    Sithisvoid
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    thelordoffelines wrote: »
    Last time i submitted an "ask for help" thing i got a response saying tht were too busy to help me.

    Too busy nerfing everything and breaking more content
  • ZOS_AlanG
    ZOS_AlanG
    admin
    avonnealzateb14_ESO wrote: »
    After 6 weeks of collecting Psijic Ambrosia fragments I finally had 6 then bought the last one. Once I put together for the recipe a bug occurred and I was unable to get the recipe. Submitted two tickets (150816 - 002961 and 150817 - 003212) over a month ago and have not had any response. I have played other MMOs where you get a reply within 2-3 weeks but over a month with no response is unacceptable. And to think I am paying for this game.
    These were submitted as bug reports, which generally do not result in a response. To contact support, please use the help site.

    When you do, mention 150816-002961 so they know when this occurred.
    Forum Rules | Promoting Constructive Discussion | Code of Conduct | Terms of Service | Help Site

    I’ve moved to a new position and I am no longer active on this forum. For assistance, please check the resources linked above
    Staff Post
  • Belidos
    Belidos
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    As @ZOS_AjanJ said, you used the wrong system to report the issue, the in game bug report system is not for getting help, it's for reporting a bug directly to the QA guys, they will investigate it and pass it onto the dev teams for a fix if they can reproduce it. They will only ever respond to a bug report if they need further information to reproduce it.

    Yu need to send a support ticket in on the help site as stated above.
  • Alucardo
    Alucardo
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    Sithisvoid wrote: »
    Too busy nerfing everything and breaking more content

    #shotsfired
    Edited by Alucardo on September 25, 2015 4:05PM
  • WldKarde
    WldKarde
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    Belidos wrote: »
    Yu need to send a support ticket in on the help site as stated above.

    For what it's worth, I've only had to use CS once in my time in ESO, and my experience was a very good one. I think I got a response in less than two hours, and the whole issue was resolved shortly thereafter.

    I hope things work out the same for you OP! :)
    PC NA
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    Dame WldKarde Stamplar "Master Angler" "Main" ,
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    18 Master Anglers so far
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  • Asherons_Call
    Asherons_Call
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    I've used the ingame help desk a few times and the responses have always been almost immediate. I am sorry for the troubles you are having but try the in game route if nothing else is working
  • Lightninvash
    Lightninvash
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    then you use the support ticket get an automated reply that you then respond to and get a person who doesn't help whatsoever haha that's been my experience with the "support" minus richlambert he is an alright guy
  • AhPook_Is_Here
    AhPook_Is_Here
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    avonnealzateb14_ESO wrote: »
    After 6 weeks of collecting Psijic Ambrosia fragments I finally had 6 then bought the last one. Once I put together for the recipe a bug occurred and I was unable to get the recipe. Submitted two tickets (150816 - 002961 and 150817 - 003212) over a month ago and have not had any response. I have played other MMOs where you get a reply within 2-3 weeks but over a month with no response is unacceptable. And to think I am paying for this game.

    The recipe doesn't appear in your drinks menu unless you have upgraded your "Quality" skill from purple to yellow. Did you do that?

    I agree their CS is awful though, more so since they went F2P.
    Edited by AhPook_Is_Here on September 25, 2015 7:04PM
    “Whatever.”
    -Unknown American
  • nimander99
    nimander99
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    ZOS_AlanG wrote: »
    avonnealzateb14_ESO wrote: »
    After 6 weeks of collecting Psijic Ambrosia fragments I finally had 6 then bought the last one. Once I put together for the recipe a bug occurred and I was unable to get the recipe. Submitted two tickets (150816 - 002961 and 150817 - 003212) over a month ago and have not had any response. I have played other MMOs where you get a reply within 2-3 weeks but over a month with no response is unacceptable. And to think I am paying for this game.
    These were submitted as bug reports, which generally do not result in a response. To contact support, please use the help site.

    When you do, mention 150816-002961 so they know when this occurred.

    Doh!
    I AM UPDATING MY PRIVACY POLICY

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    ∽∽∽ 2 years of Elder Scrolls Online ∼∼∼
    "Give us money" = Box sales & monthly sub fees,
    "moar!" = £10 palomino horse,
    "MOAR!" = Switch to B2P, launch cash shop,
    "MOAR!!" = Charge for DLC that subs had already paid for,
    "MOAR!!!" = Experience scrolls and riding lessons,
    "MOARR!!!" = Vampire/werewolf bites,
    "MOAARRR!!!" = CS exclusive motifs,
    "MOOAARRR!!!" = Crown crates,
    "MOOOAAARRR!!!" = 'Chapter's' bought separately from ESO+,
    "MOOOOAAAARRRR!!!!" = ???

    Male, Dunmer, VR16, Templar, Aldmeri Dominion, Master Crafter & all Traits, CP450
  • Callous2208
    Callous2208
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    nimander99 wrote: »
    ZOS_AlanG wrote: »
    avonnealzateb14_ESO wrote: »
    After 6 weeks of collecting Psijic Ambrosia fragments I finally had 6 then bought the last one. Once I put together for the recipe a bug occurred and I was unable to get the recipe. Submitted two tickets (150816 - 002961 and 150817 - 003212) over a month ago and have not had any response. I have played other MMOs where you get a reply within 2-3 weeks but over a month with no response is unacceptable. And to think I am paying for this game.
    These were submitted as bug reports, which generally do not result in a response. To contact support, please use the help site.

    When you do, mention 150816-002961 so they know when this occurred.

    Doh!

    But...but....my raaaaaaaage!
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