ESO+ Member but no longer showing as one

MCFC_Ste · September 2015

I have ESO+ and it is on auto renewal, it was due to renew on the 1st of September and seem to renew without problem (got crowns, had xp boost etc.) but said I wouldn't get charged till the 17th for some reason. Now early this morning (over two weeks later) I had an email saying my ESO+ is due to be renewed on October 1st and all of a sudden I don't have ESO+ Anymore so cannot access the DLC, I haven't cancelled or anything and it is still set for auto renew, this is a bit frustrating.

Jayne_Doe · September 2015

Contact XB customer support. I noticed that while I received an email confirmation from MS that my ESO+ renewed on 9/15, it did not show up in my billing history, which I discovered as I needed to grab a new screen to submit to ZOS because I didn't receive my September allotment of crowns.

When I looked at my subscriptions page on XB.com, I saw that my subscription was set to renew again on 10/15, but that my credit card was scheduled to be charged on 9/25.

It turns out that there was a technical glitch when they went to charge my credit card, and the payment status was open. The support person ran my card again, and the payment went through. My billing history immediately updated to show my payment on 9/15. It may be that your card didn't get charged properly when your membership came up for renewal and somehow eventually was cancelled.

MadLax · September 2015

I'm just getting really mad here, with ZOS.
Now my eso+ is also gone got my crowns after going through support, but now this.
Had it on 09/16 and now its going. So i read @Jayne_Doe and the only thing i think it is, that my first eso+ try back on 06/17 where I stop the renew from, so i could try it out for a one month.

Now I can start another tricket tomorrow, and wait for 2weeks, by that time it already renewed on 10/05.
Im going to ask for compensation, or I will cancel eso+ forever.

It's just too much trouble than it's worth..

Zeritho · September 2015

My eso plus isn't showing up either, unfortunately I realized this after a 3 and a half hour queue for imperial city. Only to discover once I got there I couldn't open the doors.

Real frustrating here zenimax

Crusades · September 2015

Mine is not showing up either. It shows that my membership renews on 10/4 so I am still current. I was playing in the imperial city just an hour ago, now I can't get in.

MadLax · September 2015

So i just looked, and before I had to make a ticket. And its back I have eso+ again..
What the hell is ZOS doing?, atleast it saves me from making a tricket for now..

OmniDevil · September 2015

M$ issue, not ZOS. It was all over their service alerts page last night. When it doubt, check all avenues before placing blame. For those on PS4, couldn't tell ya.

Jayne_Doe · September 2015

OmniDevil wrote: »

M$ issue, not ZOS. It was all over their service alerts page last night. When it doubt, check all avenues before placing blame. For those on PS4, couldn't tell ya.

Yes, there was an MS issue - as I said, my card wasn't charged properly, and I lost my ESO+ in-game benefits and access to DLC for a day. MS immediately sorted it when I contacted them, but I had to wait 24 hours for the benefits to show up in game.

However, I still have not received my 1500 crowns, so I had to submit ANOTHER ticket to ZOS. So, yes, if you don't have any ESO+ benefits AT ALL, it is probably a payment issue on MS/PS side. But, if your payment has gone through, and you have all your in-game benefits but no Crowns, that is a ZOS issue, and one they don't seem capable of fixing or they don't care to fix. Apathy or ineptitude - take your pick.

This is my last month of ESO+, and I've been a subscriber (with no breaks) since early access on PC, but they've lost me as a loyal subscriber.

OmniDevil · September 2015

Jayne_Doe wrote: »

Yes, there was an MS issue - as I said, my card wasn't charged properly, and I lost my ESO+ in-game benefits and access to DLC for a day. MS immediately sorted it when I contacted them, but I had to wait 24 hours for the benefits to show up in game.

However, I still have not received my 1500 crowns, so I had to submit ANOTHER ticket to ZOS. So, yes, if you don't have any ESO+ benefits AT ALL, it is probably a payment issue on MS/PS side. But, if your payment has gone through, and you have all your in-game benefits but no Crowns, that is a ZOS issue, and one they don't seem capable of fixing or they don't care to fix. Apathy or ineptitude - take your pick.

This is my last month of ESO+, and I've been a subscriber (with no breaks) since early access on PC, but they've lost me as a loyal subscriber.

I don't blame you. I've been in the "lucky" boat and haven't had any issues (outside of this recent M$ service problem), while several of my guildmates are still waiting on their August crowns. I hope they get a fix on this soon.