Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.
Missing ESO+ on X-Box One.
Killa4hire89
✭✭
Hello. I am currently subscribed to the game on XBox One and for some reason my ESO+ is gone. My subscriptions under XBox settings says that my ESO+ Subscription does not reup again until 10/13/15 and I just received my Crowns just a few days ago. This is EXTREMELY annoying as I just got ready to go into Imperial City and I cannot get into the zone because my ESO+ is gone.
@ZOS_GinaBruno , @ZOS_BrianWheeler Please find out what is going on.
PS. I have tried logging out of the game and logging back in.
[edited for profanity bypass]
Edited by ZOS_Icy on November 16, 2025 11:31AM @ZOS_GinaBruno , @ZOS_BrianWheeler Please find out what is going on.
PS. I have tried logging out of the game and logging back in.
[edited for profanity bypass]
0
-
dlepi24✭✭✭✭Same here. Apparently I no longer have ESO+ even though I haven't cancelled it and the last payment successfully went through. I just had to outright buy the DLC with the crowns I've had saved up to get back into IC. I really don't mind the xp bonus I'm missing, but I really hope it doesn't mess up my research times more than anything.0 -
Killa4hire89✭✭OK, well it is good to know it is not just me. Can we get some confirmation from ZOS employees please? Also what is going to be done to compensate for missed time? If I am going to miss time on my ESO+ subscription then you WILL compensate me for missed time and inconvenience. I don't support your game for you to screw me over.
@ZOS_GinaBruno , @ZOS_BrianWheeler , @ZOS_JessicaFolsom0 -
Pepper8Jack✭✭✭Same thing here. Tried a relog and a hard restart of the console but nothing. Was in IC a'll night last night so not sure what's going on0 -
Killa4hire89✭✭Yep I have been in IC since release. Logged in about 30 minutes ago and it loaded me in IC Sewers, then instead of fully loaded booted me to Deshaan.0
-
Teiji✭✭✭✭✭Very unfortunate to see individuals paying for something they're not receiving.
I hope it gets sorted out quickly! Maybe ZoS will bless you with 400 Crowns and an apology in the form of a status update forum thread confirming the issue is fixed, Boethiah willing."Serving Boethiah is Freedom, embracing heroism is Liberty, existing solely for noxiphilic sanguivoria is truth." - Martin Luther King, Jr.
European megaserver Fallout 4
Loyalist of Boethiah, heroism enthusiast, exposer of secrets, bless'ed of noxiphilic sanguivoria.
Nerf one grind, two more take its place; hail Gryndra!
I am a dank memer and satire enthusiast0 -
Pepper8Jack✭✭✭Meh I'm not so concerned for compensation. It's an MMO, stuff happens. I'm just hoping it gets worked out quickly, I need to get back to the slaughter!!0
-
dlepi24✭✭✭✭I went outside the sewer entrance and there's just 20+ people all having the same issue.0
-
Pepper8Jack✭✭✭And that's just one faction from one campaign, I have to imagine this is a pretty widespread issue then.
0 -
YoshinJaa✭✭✭I no longer have an ESO Plus subscription apparently and I did not receive my crowns for this month. What a fail ZoS. Was just in Imperial City about 3 hours ago just fine.0 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭Has anyone opened a ticket or posted in the tech support forum?-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5010 -
Same problem. I'm furious. I already pay for plus and I only get to play a few hours a week. And if I'm lucky a couple hours on the weekend. So for me not to be able to get in is a slap in my face.0
-
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭Wow... I can't even imagine how frustrating it must be to pay for something, and it suddenly get removed without warning. Whether it be intentional or not. Especially if that something, was your means of accessing the Imperial City. Because let's face it. Some people are sticking with ESO Plus as their means of accessing the new content, rather than buying the content by itself with crowns. My sympathy goes out to you Xbox One users, from here on the Mac and PlayStation 4 realm.0 -
TheShorion✭✭Same problem YoshinJaa. My subscription renewed on the 12th and still no crowns. This is just salt in the wounds now. I have a ticket open but they are making it this drawn out convoluted process. You think it would be just as easy as check that my payment went through and look through my in game crown store transactions.0
-
Uberkull✭✭✭✭✭NewBlacksmurf wrote: »Has anyone opened a ticket or posted in the tech support forum?
Yes. Go look. Your faithful company is a complete fail with this DLC.
And fix your annoyingly long signature. Start with English....'Can find a group think about '
Edited by Uberkull on September 18, 2015 2:44AM▬ஜ Seeds of War, Piles of Skulls ஜ▬
▬▬▬ஜ twitch.tv/uberkull ஜ▬▬▬0 -
DracoBeowulf✭✭✭Same here. Gt: withgodnow
I paid eso and now its gone? 12 months of payments on time and i cant get in imperial cityXbox One Gamertag: WITHGODNOW
Xbox One Guild: TheTRINITY
send friend request and message to be included in pve & pvp events0 -
Levo18✭✭✭✭Are we all on xbox? Cause on the xbox support page there is a service alert seems like they got problems with using already purchased stuff. Maybe this time its microsofts fault not zos2 -
mflowSoul ShrivenIt's not ZOS it's Xbox live. The market place is having issues (that's where ESO plus comes out of) it's on the Xbox support website. The game is registering that you don't have ESO plus because of this issue with Xbox liveEdited by mflow on September 18, 2015 3:08AM1
