Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Just wanted to say THANK YOU @ZOS!
Funkopotamus
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I know I give the devs and support hell sometimes be it from me venting over the CP system or ranting over the lack of communication from the dev team.
I will give credit where credit is due! After a few emails and me being on hold with ZOS media "Yeah I called the MD office number, but I got nowhere with that surprise.. But I finally received my crowns today. all 3 months are now on my account!
T-H-A-N-K Y-O-U!!!
I hope everyone that has had this same issue gets it resolved soon.. I did have to send them proof of purchase. Just take a screen shot of your Microsoft live charges if you are on the xbox and include that in your email..
I will give credit where credit is due! After a few emails and me being on hold with ZOS media "Yeah I called the MD office number, but I got nowhere with that surprise.. But I finally received my crowns today. all 3 months are now on my account!
T-H-A-N-K Y-O-U!!!
I hope everyone that has had this same issue gets it resolved soon.. I did have to send them proof of purchase. Just take a screen shot of your Microsoft live charges if you are on the xbox and include that in your email..
Anything useful that players are wanting added into the game all fall under the category of "Yer ruinin my 'mersion!" Sallington
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Infinite12✭✭✭✭I sent them that e-mail yesterday, with all that information and the proof in it, that was yesterday (Monday) at 3:30pm, it's now the 11:34pm here (Tuesday) and I haven't heard back.[GT: INFINITE12] XB1 I NA I DC PRIMARILY I
My Characters
Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)
Tip: If you don't like funerals don't kick sand in a ninja's face0 -
Funkopotamus✭✭✭✭✭Infinite12 wrote: »I sent them that e-mail yesterday, with all that information and the proof in it, that was yesterday (Monday) at 3:30pm, it's now the 11:34pm here (Tuesday) and I haven't heard back.
I sent in mine on Friday the 11th. So it could take a few days for them to get to yours I received mine today so a 4-5 day turn around isn't "That Bad" I guess.
Also I sent them two things to make it easier. I sent my proof on the Microsoft billing page like this.
7/14/2015 ESO Plus Complete Visa **1234 $14.99
I also sent them a copy of the confirmation email that they send upon every renewal of ESO+
We're sending you this message to confirm that you have successfully renewed your ESO Plus subscription on Friday, August 14, 2015. Please retain a copy of this message for your records. Here is a description of the service:
ESO Plus is our premium membership service. Sign up now to receive in-game benefits that let you get the most out of your journeys in Tamriel. Members receive increased experience, faster crafting progression, and bonus gold along with access to all available DLC Game Packs and a monthly allotment of 1500 Crowns (total membership amount of crowns given at time of purchase) to spend in the in-game store on pets, mounts, costumes, and much more. ESO Plus is the best way to see everything ESO has to offer! Please note that access to DLC Game Packs granted by ESO Plus is only available while your membership remains active.
If you send all of that you should have no problem of getting your crowns in no time.Edited by Funkopotamus on September 16, 2015 3:51AMAnything useful that players are wanting added into the game all fall under the category of "Yer ruinin my 'mersion!" Sallington0 -
xX_BLUDWULF_Xx✭✭✭Wow! So tech support for ESOTU isn't just an abstract concept that I've wasted my time by placing faith in? You mean to tell me that they really do exist?0 -
Infinite12✭✭✭✭But 4 or 5 days for a response? That's ridiculous. That's terrible customer service/support.[GT: INFINITE12] XB1 I NA I DC PRIMARILY I
My Characters
Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)
Tip: If you don't like funerals don't kick sand in a ninja's face0 -
Shunravi✭✭✭✭✭
✭✭Ya got it! nice!This one has an eloquent and well thought out response to tha... Ooh sweetroll!0 -
RFV71654✭Infinite12 wrote: »But 4 or 5 days for a response? That's ridiculous. That's terrible customer service/support.
But just think of the millions of dissatisfied customers they have to wait on.0