The Elder Scrolls Online

Update 49 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of January 19:
• PC/Mac: No maintenance – January 19
• NA megaservers for patch maintenance – January 21, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• EU megaservers for patch maintenance – January 21, 9:00 UTC (4:00AM EST) - 15:00 UTC (10:00AM EST)

Problems with Customer Support

Leave a Reply
WeerW3ir
WeerW3ir
✭✭✭✭✭
✭
Sorry to say this but i sent 2 ticket is the last 2 week and both times "Kenzie" answered to me. Same mail. Both times.

Once. when the patch came out i wasnt able to log in with my main and my vr14 templar. So i asked for a character reset. The answer was this:

"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."

Secondly i wrote yesterday a ticked again to grant me back a lost bank item. Answer was again this:

"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."

Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay. :/


  • P3ZZL3
    P3ZZL3
    ✭✭✭✭✭
    ✭
    Suggest you edit the "Name and Shame" part and reach out to a Admin and ask for advice.
    CP561 Redguard | Jabsy Templar | Stamina Build
    CP561 Breton | Jesus Beam Templar | Magicka Build Forever!
    CP561 Naked Nord | Tanky DK | Stamigicka Build

    ✭✭✭ Check ESO Server Status Live!: http://eso.webhub.eu/ ✭✭✭
  • Levo18
    Levo18
    ✭✭✭✭
    Yea the Support is a absolute joke im still waiting for my eso+ crowns -.-
    Edited by Levo18 on September 8, 2015 11:01AM
  • WeerW3ir
    WeerW3ir
    ✭✭✭✭✭
    ✭
    Hasbal wrote: »
    Sorry to say this but i sent 2 ticket is the last 2 week and both times "Kenzie" answered to me. Same mail. Both times.

    Once. when the patch came out i wasnt able to log in with my main and my vr14 templar. So i asked for a character reset. The answer was this:

    "Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."

    Secondly i wrote yesterday a ticked again to grant me back a lost bank item. Answer was again this:

    "Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."

    Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay. :/


    I would like to see an explain from an admin.

  • Nestor
    Nestor
    ✭✭✭✭✭
    ✭✭✭✭✭
    Hasbal wrote: »

    Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay. :/


    So the advice you were given about relogging fixed the problem you were having?

    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • WeerW3ir
    WeerW3ir
    ✭✭✭✭✭
    ✭
    Nestor wrote: »
    Hasbal wrote: »

    Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay. :/


    So the advice you were given about relogging fixed the problem you were having?

    No. I dont know what helped but not that. I updated my vga driver and set every setting into low. and after 5-6 -t gamefreeze with low settings ti finnally logged inn with my dk. My templar was also still unaviable but after 10th freeze i finally logged in with her too.

    But the lost bank item wont come back with relogging if i acciently dc-ed it :((((((
  • Xendyn
    Xendyn
    ✭✭✭✭✭
    ✭✭
    Hasbal wrote: »
    Nestor wrote: »
    Hasbal wrote: »

    Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay. :/


    So the advice you were given about relogging fixed the problem you were having?

    No. I dont know what helped but not that. I updated my vga driver and set every setting into low. and after 5-6 -t gamefreeze with low settings ti finnally logged inn with my dk. My templar was also still unaviable but after 10th freeze i finally logged in with her too.

    But the lost bank item wont come back with relogging if i acciently dc-ed it :((((((

    If you deconned it, you destroyed it. That's not "lost" that's user error, no reason they should fix it for you.
    Lag is ruinin' my 'mershun!
    A society grows great when old men plant trees whose shade they know they shall never sit in.
    There is only one good, knowledge, and one evil, ignorance - Socrates
    Member of the Old Guard, keepers of the game's history

    PC/NA
  • hrothbern
    hrothbern
    ✭✭✭✭✭
    ✭
    you are sure it was not a NPC?
    "I still do not understand why I followed the advice of Captain Rana to bring the villagers of Bleakrock into safety. We should have fought for our village and not have backed down, with our tail between our legs. Now my home village is in shambles, the houses burning, the invaders feasting.I swear every day to Shor that after Molag Bal has been defeated, I will hunt down the invaders and restore peace in Bleakrock and drink my mead with my friends at the market place".PC-EU
  • WeerW3ir
    WeerW3ir
    ✭✭✭✭✭
    ✭
    hrothbern wrote: »
    you are sure it was not a NPC?

    what is not clear?

    Xendyn: Last time they helped.

  • Xendyn
    Xendyn
    ✭✭✭✭✭
    ✭✭
    Hasbal wrote: »
    hrothbern wrote: »
    you are sure it was not a NPC?

    what is not clear?

    Xendyn: Last time they helped.

    Well then, I would recommend replying to their response and asking for escalation/hope for a different CS rep. A different one may give you a different response. I remember one guy on here, kept putting in tickets until he got a rep that would help him.
    Lag is ruinin' my 'mershun!
    A society grows great when old men plant trees whose shade they know they shall never sit in.
    There is only one good, knowledge, and one evil, ignorance - Socrates
    Member of the Old Guard, keepers of the game's history

    PC/NA
Sign In or Register to comment.