Maintenance for the week of April 27:
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
Problems with Customer Support
WeerW3ir
✭✭✭✭✭
✭
✭
Sorry to say this but i sent 2 ticket is the last 2 week and both times "Kenzie" answered to me. Same mail. Both times.
Once. when the patch came out i wasnt able to log in with my main and my vr14 templar. So i asked for a character reset. The answer was this:
"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."
Secondly i wrote yesterday a ticked again to grant me back a lost bank item. Answer was again this:
"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."
Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay.
Once. when the patch came out i wasnt able to log in with my main and my vr14 templar. So i asked for a character reset. The answer was this:
"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."
Secondly i wrote yesterday a ticked again to grant me back a lost bank item. Answer was again this:
"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."
Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay.
0
-
P3ZZL3✭✭✭✭✭
✭Suggest you edit the "Name and Shame" part and reach out to a Admin and ask for advice.CP561 Redguard | Jabsy Templar | Stamina Build
CP561 Breton | Jesus Beam Templar | Magicka Build Forever!
CP561 Naked Nord | Tanky DK | Stamigicka Build
✭✭✭ Check ESO Server Status Live!: http://eso.webhub.eu/ ✭✭✭0 -
Levo18✭✭✭✭Yea the Support is a absolute joke im still waiting for my eso+ crowns -.-Edited by Levo18 on September 8, 2015 11:01AM0 -
WeerW3ir✭✭✭✭✭
✭Sorry to say this but i sent 2 ticket is the last 2 week and both times "Kenzie" answered to me. Same mail. Both times.
Once. when the patch came out i wasnt able to log in with my main and my vr14 templar. So i asked for a character reset. The answer was this:
"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."
Secondly i wrote yesterday a ticked again to grant me back a lost bank item. Answer was again this:
"Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance."
Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay.
I would like to see an explain from an admin.
0 -
Nestor✭✭✭✭✭
✭✭✭✭✭
Same mail 2 times. Since that i was able to log in with my chars and looklike i fixed it but this is still no okay.
So the advice you were given about relogging fixed the problem you were having?
Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"0 -
WeerW3ir✭✭✭✭✭
✭
No. I dont know what helped but not that. I updated my vga driver and set every setting into low. and after 5-6 -t gamefreeze with low settings ti finnally logged inn with my dk. My templar was also still unaviable but after 10th freeze i finally logged in with her too.
But the lost bank item wont come back with relogging if i acciently dc-ed it
(((((
0 -
Xendyn✭✭✭✭✭
✭✭
No. I dont know what helped but not that. I updated my vga driver and set every setting into low. and after 5-6 -t gamefreeze with low settings ti finnally logged inn with my dk. My templar was also still unaviable but after 10th freeze i finally logged in with her too.
But the lost bank item wont come back with relogging if i acciently dc-ed it(((((
If you deconned it, you destroyed it. That's not "lost" that's user error, no reason they should fix it for you.Lag is ruinin' my 'mershun!
A society grows great when old men plant trees whose shade they know they shall never sit in.
There is only one good, knowledge, and one evil, ignorance - Socrates
Member of the Old Guard, keepers of the game's history
PC/NA0 -
hrothbern✭✭✭✭✭
✭you are sure it was not a NPC?"I still do not understand why I followed the advice of Captain Rana to bring the villagers of Bleakrock into safety. We should have fought for our village and not have backed down, with our tail between our legs. Now my home village is in shambles, the houses burning, the invaders feasting.I swear every day to Shor that after Molag Bal has been defeated, I will hunt down the invaders and restore peace in Bleakrock and drink my mead with my friends at the market place".PC-EU0 -
Xendyn✭✭✭✭✭
✭✭
Well then, I would recommend replying to their response and asking for escalation/hope for a different CS rep. A different one may give you a different response. I remember one guy on here, kept putting in tickets until he got a rep that would help him.Lag is ruinin' my 'mershun!
A society grows great when old men plant trees whose shade they know they shall never sit in.
There is only one good, knowledge, and one evil, ignorance - Socrates
Member of the Old Guard, keepers of the game's history
PC/NA0