Monster Trophy Collections, Way to screw this up, and you did..

Ourorboros · September 2015

olemanwinter wrote: »

I wrote about this on the PTS forum weeks ago. Nobody cared, because "Oooh look Imp City shiny"

To the contrary, there are several threads complaining about this issue since it was first announced. One is 6 pages with thousands of views. We cared enough to voice our concerns, to which Gina 'clarified' the issue, though it didn't clarify much for me. Our opinions had zero impact on Zos, and we got no further response besides the one from Gina.

UrQuan · September 2015

Ourorboros wrote: »

olemanwinter wrote: »

I wrote about this on the PTS forum weeks ago. Nobody cared, because "Oooh look Imp City shiny"

To the contrary, there are several threads complaining about this issue since it was first announced. One is 6 pages with thousands of views. We cared enough to voice our concerns, to which Gina 'clarified' the issue, though it didn't clarify much for me. Our opinions had zero impact on Zos, and we got no further response besides the one from Gina.

Exactly. Maybe people didn't care as much on the PTS forum because we had a thread here where we were expressing our concerns about it that had a response from ZOS. Was it Gina who responded in that thread though? I thought it was Jessica.

Ourorboros · September 2015

UrQuan wrote: »

Ourorboros wrote: »

olemanwinter wrote: »

I wrote about this on the PTS forum weeks ago. Nobody cared, because "Oooh look Imp City shiny"

To the contrary, there are several threads complaining about this issue since it was first announced. One is 6 pages with thousands of views. We cared enough to voice our concerns, to which Gina 'clarified' the issue, though it didn't clarify much for me. Our opinions had zero impact on Zos, and we got no further response besides the one from Gina.

Exactly. Maybe people didn't care as much on the PTS forum because we had a thread here where we were expressing our concerns about it that had a response from ZOS. Was it Gina who responded in that thread though? I thought it was Jessica.

I may have been mistaken, it could have been Jessica. But regardless who, the response seemed intended to placate us and convince us all was well, our concerns unfounded. I didn't work on me.

UrQuan · September 2015

Ourorboros wrote: »

UrQuan wrote: »

Ourorboros wrote: »

olemanwinter wrote: »

I wrote about this on the PTS forum weeks ago. Nobody cared, because "Oooh look Imp City shiny"

To the contrary, there are several threads complaining about this issue since it was first announced. One is 6 pages with thousands of views. We cared enough to voice our concerns, to which Gina 'clarified' the issue, though it didn't clarify much for me. Our opinions had zero impact on Zos, and we got no further response besides the one from Gina.

Exactly. Maybe people didn't care as much on the PTS forum because we had a thread here where we were expressing our concerns about it that had a response from ZOS. Was it Gina who responded in that thread though? I thought it was Jessica.

I may have been mistaken, it could have been Jessica. But regardless who, the response seemed intended to placate us and convince us all was well, our concerns unfounded. I didn't work on me.

To me the response indicated that they felt our concerns were invalid. Kind of like they were saying "we know you guys have been complaining about not being able to get some of these collectibles on some characters for a year, but we checked and you're totally wrong, so we're going to make it way harder for you to get the collectible achievements, because we're tired of answering questions."

Anyway, I've already submitted tickets about this in-game, and I'm encouraging everyone I speak to to do the same. When I saw the patch notes for live I hoped that they might have actually listened to what we had to say in the thread that had the response, because the patch notes don't say anything about making this change. Obviously they didn't listen, they just didn't put the change in the notes. So now they can deal with answering tickets about it.

Edit: also, inspired somewhat by another poster who now always mentions his own pet issue in all of his posts, from now on I'm pulling a Cato the Elder. I'm going to sign off all of my posts with:

Furthermore, I consider that collectibles must be bankable.

SokarGoldberg · September 2015

I'm really disappointed about the banking prevention!

Now I need to farm all of those on the main character that won't have any benifit from killing the thousands of NPCs beside the possible collectable.
It is a complete waste of time. Because of the "bigger" chance on leveling characters to get the collectable AND don't waste your time on "not" getting XP for the character (CP not counting).

Now instead of leveling my twinks while farming, I have to wast time without getting XP. The xp on lower npcs is also reduced compared to the lower level characters that I was farming with.

Basicly you ruined two aspects:
* Forcing my main to waste time to get them
* Forbidding my twinks from "natural" leveling instead of the (now) normal stupid braindead grinding.

And my main never had the chance to get the collectables himself back in the beginning because they didn't drop or most of the time were bugged.

Now a twink of mine has many collectables that I was saving for my twinks that were getting to v1.. and the only use for them now? Selling to the npc. Wtf. Please reverse the banking change.

UrQuan · September 2015

Got an automated response to my in-game feedback on this:

Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.

Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

Additionally, other great resources for in-game mechanics can be found via our forums: http://forums.elderscrollsonline.com/en

There are also many wonderful community wikis:

http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/

Please note, we have also recently released a new patch for PC/Mac including our first DLC game pack: Imperial City! Review the patch notes for all of the recent changes here: http://www.elderscrollsonline.com/en-us/news/category/patch-notes
Best Regards,
The Elder Scrolls Online: Tamriel Unlimited Team

Yeah, that's not going to cut it. I replied insisting on getting this escalated with an actual response. If dealing with questions from people about consumables was the reason they made this stupid change, I'm going to make damn sure they have to deal with my questions about it, and I'm going to keep escalating it until I get an actual answer.

Furthermore, I consider that collectibles must be bankable.

Morimizo · September 2015

What I would most prefer for ANY and ALL collectibles, including monster trophies, fishing trophies, public dungeon trophies, and disguises, is to have them unlocked and placed in the COLLECTIBLES tab, in separate categories next to Costumes, Mounts, etc..

This would make them ACCOUNT -WIDE, and any character could use them, at any time. Yes, even disguises. Is it really an unfair advantage to put on the appropriate disguise prior to grabbing it out of a quest-placed storage container?

This would negate needing to bank these items (either for storage or transfer), and so what if new characters get the achievements automatically? It's not like they come with any reward other than the ACCOUNT-WIDE dye unlocks.

In lieu of display cases in some sort of Housing game system, this will allow players to at least have an "icon-ized" record of their adventures.

Ourorboros · September 2015

Not uncommon to get a canned initial response. That doesn't mean you won't get a specific response in a day or two. There isn't going to be an acceptable response from CS anytime soon. About the most we can expect is for them to say they'll look into our issue. But I think it's worth the effort to do /feedback, /complaint. /bug reports until we get an official stance from Zos on this. BE THE SQUEAKY WHEEL!

UrQuan · September 2015

Morimizo wrote: »

What I would most prefer for ANY and ALL collectibles, including monster trophies, fishing trophies, public dungeon trophies, and disguises, is to have them unlocked and placed in the COLLECTIBLES tab, in separate categories next to Costumes, Mounts, etc..

This would make them ACCOUNT -WIDE, and any character could use them, at any time. Yes, even disguises. Is it really an unfair advantage to put on the appropriate disguise prior to grabbing it out of a quest-placed storage container?

This would negate needing to bank these items (either for storage or transfer), and so what if new characters get the achievements automatically? It's not like they come with any reward other than the ACCOUNT-WIDE dye unlocks.

In lieu of display cases in some sort of Housing game system, this will allow players to at least have an "icon-ized" record of their adventures.

Yeah, I'd definitely support this too. I don't like the general idea of making achievements account-wide (because then it can be hard to keep track of whether you've done X or Y on a particular character), but I'd like collectibles, trophies, and disguises to all automatically go in the account-wide collectibles tab, where you can use them on any character.

UrQuan · September 2015

Ourorboros wrote: »

Not uncommon to get a canned initial response. That doesn't mean you won't get a specific response in a day or two. There isn't going to be an acceptable response from CS anytime soon. About the most we can expect is for them to say they'll look into our issue. But I think it's worth the effort to do /feedback, /complaint. /bug reports until we get an official stance from Zos on this. BE THE SQUEAKY WHEEL!

Very true. I was expecting the automated response, but I'm not going to accept it. And I don't expect to get any response from CS that is actually acceptable, but I'm not going to drop it. I'm going to keep being the squeaky wheel until they at least publish a full list of where characters of every level and alliance can go to get each and every monster collectible.

Edit: ah crap, I keep totally forgetting my plan to end every post with Furthermore, I consider that collectibles must be bankable. I guess I'm not a very good Cato.

Sneak_Thief · September 2015

I just finished sending my daily feedback for this cause.

Furthermore, I consider that collectibles must be bankable.
#CollectiblesMustBeBankable
#ListenToYourCustomersZOS

NadiusMaximus · September 2015

This company is not good at fixing things. Don't count on it being fixed.

Kuroinu · September 2015

Take all the questions/suggestions in this thread and put them in the "Ask Us Anything" thread.

Optional: Use Caps and Bold letters.

Cazzy · September 2015

I'm going to sound so noob-ish but... I've been saving my trophies thinking I could eventually do something with them. Like, when we get housing or sell them to a collector for more money. I'm guessing I'm wasting my time. I thought not being able to bank them was something they were gonna fix

Ourorboros · September 2015

Cazzy wrote: »

I'm going to sound so noob-ish but... I've been saving my trophies thinking I could eventually do something with them. Like, when we get housing or sell them to a collector for more money. I'm guessing I'm wasting my time. I thought not being able to bank them was something they were gonna fix

Sounds like you are referring to reward trophies, rather than collectible trophies from monsters. The latter are only good as progress toward achievements. The former have nothing to do with achievements, but usually have some buff or display when you use it and they can be slotted in your quickbar.

Kuroinu · September 2015

Ourorboros wrote: »

Cazzy wrote: »

I'm going to sound so noob-ish but... I've been saving my trophies thinking I could eventually do something with them. Like, when we get housing or sell them to a collector for more money. I'm guessing I'm wasting my time. I thought not being able to bank them was something they were gonna fix

Sounds like you are referring to reward trophies, rather than collectible trophies from monsters. The latter are only good as progress toward achievements. The former have nothing to do with achievements, but usually have some buff or display when you use it and they can be slotted in your quickbar.

Probably another reason why this Trophy nonsense has gotten way out of hand. Like Ourorboros said, there are Trophies you can loot from monsters and obtain an achievement or progress towards an achievement. However, there are also Trophies you get from Public Dungeon Quests that you can click for a temporary effect, usually something visual and nothing more.

I'm guessing that due to having these 2 types of Trophies, that the bug reports and whatever have gotten heavily confused. I mean it's clear to me that these 2 types can easily be confused and has lead to this miscommunication between the community/support/devs etc. Shouldn't have ever had 2 types of Trophies, clearly should have renamed one of them to something else.

The most frustrating thing is that it was so simple to avoid, but didn't get addressed properly and has snowballed into this...mess.

Show me your ways ZOS, explain it to me, I want to fix things, I want to help!

Fruitmass · September 2015

I completely agree with UrQuan and Ourorboros . For those who are against this recent change voice your dissatisfaction. Send them /feedback and let them know how you feel.

However, I would ask that you do so in a civilized manner and try to stay as on topic as possible. Going off on a tangent about how the new patch broke everything, using rude, vulgar or abusive language and making angry demands or vague threats will only detract form the validity of your concerns and likely lead to any further feedback you submit simply being ignored.

Your concerns are not without merit. Make yourself heard but don't hand them a reason to not take you seriously. Be polite and concise as well as vocal.

UrQuan · September 2015

Fruitmass wrote: »

I completely agree with UrQuan and Ourorboros . For those who are against this recent change voice your dissatisfaction. Send them /feedback and let them know how you feel.

However, I would ask that you do so in a civilized manner and try to stay as on topic as possible. Going off on a tangent about how the new patch broke everything, using rude, vulgar or abusive language and making angry demands or vague threats will only detract form the validity of your concerns and likely lead to any further feedback you submit simply being ignored.

Your concerns are not without merit. Make yourself heard but don't hand them a reason to not take you seriously. Be polite and concise as well as vocal.

Oh yes, definitely to all of that. I should have emphasized that too. As someone who previously held a customer service management position (man that feels like a long time ago), I can tell you that if you want anyone with the power to actually make larger decisions to listen to you (so I'm talking about the people the CS managers pass on complaints to - the people who actually take that info and make policy decisions based on it), you want to be civilized and on point. If your complaint is an angry rant, they're just going to say "this guy's a nut" and ignore it.

Plus, this isn't something where the CS reps had anything to do with the (incredibly stupid) decision, so there's no need to vent any anger on them.

Of course, as per this thread I just started here, it's possible you may have trouble submitting feedback in the first place...

Furthermore, I consider that collectibles must be bankable.

Gilvoth · September 2015

the first time i found Divayth Fyr's mushroom, i saw that he had a skull on his library book shelf and i took it and put it in my inventory.
i kept it there perminantly and i have played morrowind with that skull in my inventory like a fetish ever since. even in oblivion and also in skyrim i allways keep a skull in my inventory.
the same thing here in eso, when you kill so many skeletons you get a free trophy of a skull and i keep it in my inventory on ALL my characters even on my bank Vault alts inventory.
it is a fetish with me that i do not want to let go of, and reminds me of Divayth Fyr and my memories of morrowind and also my love for necromancy.
so please do not take that skull away from me.
please.

medieval_TOG · September 2015

Another stupid change to add to the other stupid changes in ESO.

Next up, we'll be having a combat rebalance and start calling the game ESO/TU:CB, then they'll release the New Game Experience.......

Fruitmass · September 2015

UrQuan wrote: »

Fruitmass wrote: »

I completely agree with UrQuan and Ourorboros . For those who are against this recent change voice your dissatisfaction. Send them /feedback and let them know how you feel.

However, I would ask that you do so in a civilized manner and try to stay as on topic as possible. Going off on a tangent about how the new patch broke everything, using rude, vulgar or abusive language and making angry demands or vague threats will only detract form the validity of your concerns and likely lead to any further feedback you submit simply being ignored.

Your concerns are not without merit. Make yourself heard but don't hand them a reason to not take you seriously. Be polite and concise as well as vocal.

Oh yes, definitely to all of that. I should have emphasized that too. As someone who previously held a customer service management position (man that feels like a long time ago), I can tell you that if you want anyone with the power to actually make larger decisions to listen to you (so I'm talking about the people the CS managers pass on complaints to - the people who actually take that info and make policy decisions based on it), you want to be civilized and on point. If your complaint is an angry rant, they're just going to say "this guy's a nut" and ignore it.

Plus, this isn't something where the CS reps had anything to do with the (incredibly stupid) decision, so there's no need to vent any anger on them.

Of course, as per this thread I just started here, it's possible you may have trouble submitting feedback in the first place...

Furthermore, I consider that collectibles must be bankable.

I'd like to think it's something that shouldn't need to be said but then decided a friendly reminder couldn't hurt. Better safe than sorry after all

.

As for not getting through to CS, it's not unexpected. After all new content just launched. Poor guys are probably drowning in a sea of bug reports, tech issues and angry feedback.

CaptainObvious · September 2015

As well they should be. Instead of focusing on new content, they have done that and botched a lot of existing functionality and made other pieces of existing functionality more tedious in one pass.

With the collectibles thing, they are kind of shooting what I figured would be the next eventuality for gold recipes. Gold recipes where trophy fish were the ingredients.

Acrolas · September 2015

"Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume."

Doesn't that canned response sound a bit hypocritical now that they've "adjusted customer support" in August?

I mean, imagine being a person who got laid off from customer support, still plays the game, sends in a ticket, and gets that response. We don't need you anymore. But please wait while we locate somebody who still has a job and is actually doing it.

Considering how long it took them to un *** up one Fleshy Symbiont drop rate, it's going to be at least five years before they un *** up this large game revision. But hey, plenty of time to visit the souvenir shop Crown store. Stuff! Buy! Binds on looking at it!

UrQuan · September 2015

Acrolas wrote: »

"Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume."

Doesn't that canned response sound a bit hypocritical now that they've "adjusted customer support" in August?

I mean, imagine being a person who got laid off from customer support, still plays the game, sends in a ticket, and gets that response. We don't need you anymore. But please wait while we locate somebody who still has a job and is actually doing it.

Considering how long it took them to un *** up one Fleshy Symbiont drop rate, it's going to be at least five years before they un *** up this large game revision. But hey, plenty of time to visit the souvenir shop Crown store. Stuff! Buy! Binds on looking at it!

Reply to it and insist on a reply and escalation. That's what I did.

Furthermore, I consider that collectibles must be bankable.

NewBlacksmurf · September 2015

So not that this helps but on Xbox the stuff falls now pre IC regardless of level.
Best wishes (I've only gained 3 so it's not inclusive of everything but I'm VR 11 almost VR 12

UrQuan · September 2015

NewBlacksmurf wrote: »

So not that this helps but on Xbox the stuff falls now pre IC regardless of level.
Best wishes (I've only gained 3 so it's not inclusive of everything but I'm VR 11 almost VR 12

If they started dropping for all mobs regardless of whether they're not an appropriate level to give you loot and XP, that would make it so that the achievement was possible on all characters for sure... But then there might be a problem of VR16s going and farming level 8 areas and ruining the game for lowbies...

Furthermore, I consider that collectibles must be bankable.

NewBlacksmurf · September 2015

UrQuan wrote: »

NewBlacksmurf wrote: »

So not that this helps but on Xbox the stuff falls now pre IC regardless of level.
Best wishes (I've only gained 3 so it's not inclusive of everything but I'm VR 11 almost VR 12

If they started dropping for all mobs regardless of whether they're not an appropriate level to give you loot and XP, that would make it so that the achievement was possible on all characters for sure... But then there might be a problem of VR16s going and farming level 8 areas and ruining the game for lowbies...

Furthermore, I consider that collectibles must be bankable.

All I know is I was helping a friend who was lack 30. I am VR11 and did a dokeman and got one but no money or other loot. Bankable...I disagree it should be an account achievement. All achievements like this should be

Banks are for storage not trophies and actual items labelled collectables

Altairien · September 2015

UrQuan wrote: »

But then there might be a problem of VR16s going and farming level 8 areas and ruining the game for lowbies...

If this bears out, this is one of several reasons why this change is so anti-player. This. Will. Happen. I've been the victim of that behavior in every other MMO I've played except for this one, until now, because until now we could transfer our trophies between characters. Seriously, why would a player take the time to farm mobs at or near their level when they can go erase entire low-level populations in a fraction of the time? This can absolutely impact the ability of low level characters to complete quests.

Ourorboros · September 2015

Got a response to my CS complaint about this issue and surprisingly, it was not the canned response. Not a surprise that it wasn't too helpful either. Gist was a suggestion to submit complaint in-game via /feedback. I'll do the /feedback, but also plan to continue emailing CS. I figure the more resources we tie up with this, the faster we get this changed.

Blade_07 · September 2015

I started to collect the trophies for my DK tank several months ago. I could have taken my tank to VR14 and would have been able to take part in all the VR12+ content that I have not yet seen. Yes, I have had this game since the start and I have not been able to do and see any of the VR12+ content that has been added. I had a templar tank at VR12 a wile back and got to see some lower craglorn but thats it. I deleted my templar cuz it was all wrong and made my Breton DK tank and as I was leveling I decided to collect all the collectibles from mobs(now i see that was all a big mistake). So that took me off the path to going straight for VR14. Couple times I out leveled a trophy that I was after and had to stop and re-roll a different toon and hoped like hell I could get it before I out leveled it again. I had to re-roll 2 different toons to get what I needed and I used another one that was already close to the level I needed. I got to the Fleshy Symbiont and tried farming that for over 7 days straight with 2 different characters just for that alone. Then after all that time wasted I came on the forum and asked about it and found out that it was broken AND that they would not fix it until the next large update(this last patch). Needless to say I was royally pi$$ed off and that just added fuel to an already raging fire. So, I ended up re-rolling another toon and leveled it to lvl 25 for the fleshy symbiont when it was going to be finally fixed(time wasted). I managed to get them all but 3 and 1 out of those 3 is the fleshy symbiont which I now cannot get because my lvl 25 toon that I had setup for farming it is now worthless for doing that. Yall see how much time I put into this? My tank is ruined and I can basically kiss the fleshy symbiont goodbye. I'm not gunna re-roll, I'm so over that BS and I'm not gunna play there money game any more. At the moment I cant play this game at all. I have tried several times but all I get is angry and depressed so I dont play it. I see a lot of you want to start a spam campaign to some how get them to change their minds. Well, I do wish you all good luck on that but I very seriously doubt that they will listen to you guys(do they ever listen?). When they make their changes its written in stone and never changed. That would be admitting to making a mistake and they will NEVER do that at all. There is really only one way to get them to listen and by the time they notice that, its to late.....money talks & BS walks people. Figure it out, I have. Seriously guys I do wish you all good luck with that and I dont disagree with the spam campaign its just that I dont have any faith at all what so ever that these people will ever listen to their customers. Tonights rant is now over.