Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of April 20:
• NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)

Frequent crashes (every 5 minutes)

BlackEar
BlackEar
✭✭✭✭✭
Copied the most recent error. This time in Cyrodiil. Happens outside Cyrodiil as well. Before IC patch as well. Now, almost constantly.
The game is unplayable at the moment.

====================================================================
eso has stopped working.
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.1.4.1206229
branch = live
char.account = BlackEar
char.alliance = 2
char.name = Bjorn Blackbear
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D9
client.session_start_timestamp = 2015-09-01T18:24:46.687Z
client.time_since_load = 118
client.timestamp = 2015-09-01T18:33:18.601Z -frme 31019-
client.uptime = 512.1
computer.name = BLACKBEAR-PC
computer.user = BlackBear
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4001
data.dir = D:/Games/The Elder Scrolls Online EU/depot/
data.syncm = databuild
data.version = 0.win.0.live.1206229
exe.buildnum = 1206229
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 10.18.10.4252
gfx.deviceid = 26649.589305735.0
gfx.driver = aticfx32.dll
gfx.vendorid = 4098
globby.address = 159.100.232.160
globby.port = 24501
loc.wloc = 43 704929 31556 325551 44.65
loc.world = Cyrodiil
loc.worldid = 43
loc.zone = Cyrodiil
login.address = 159.100.232.160
mem.current = 2462
mem.peak = 2463
mem.physical = 8091
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
realm.depotid = 0
realm.id = 4001
realm.name = EU Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 1
version.subpatch = 4
Bjorn Blackbear - Master Angler - Collector - Black Market Mogul - Ebonheart Pact - Exterminatus - EU.

Achievement hunter:

Visit my profile page to find out about which achievement I am currently hunting.

Check out Anemonean's thieving guide!
  • BlackEar
    BlackEar
    ✭✭✭✭✭
    BUMP.

    Game is unplayable. I keep crashing.
    Bjorn Blackbear - Master Angler - Collector - Black Market Mogul - Ebonheart Pact - Exterminatus - EU.

    Achievement hunter:

    Visit my profile page to find out about which achievement I am currently hunting.

    Check out Anemonean's thieving guide!
  • ZOS_MollyH
    Hi @BlackEar !

    We see that your graphics settings are on D3D9. As this is not a supported version of DirectX, can you please try opening your UserSettings.txt file and changing to D3D11 to see if this helps?

    If not, please be sure to submit a ticket to https://help.elderscrollsonline.com for one of our customer support agents to assist you further. Please be sure to submit your Game Consultant report and an msinfo report so we can examine your system to determine the cause.

    Game Consultant captures technical information that can be vital to troubleshooting hardware issues and generates a report. It is a specialized diagnostic tool designed to identify issues that may affect the play experience in The Elder Scrolls Online: Tamriel Unlimited. Please attach a copy of the Game Consultant report to any technical support request.

    Here is how to find and use it:
    •Click on the golden cog icon in the top right corner of the game launcher.
    •Under SETTINGS - LAUNCHER, select the ABOUT tab. This tab includes the current launcher version, minimum specifications, and information about Game Consultant.
    •Click the Game Consultant button beneath the tool description.
    •A new window will pop up. When it does, click Run Tests. This may take a few minutes.
    •When the test is complete, a new window will pop up saying "Success The report saves itself as a text file called Report.txt in the My Documents folder.
    •To retrieve the file, click the Open Report Location button on the Game Consultant window, or click Open Report to simply view it.

    Check out ESO Help channel for a step-by-step video on how to use The Elder Scrolls Online: Tamriel Unlimited Game Consultant - http://youtu.be/3fNqpZE_4rs

    Game Consultant is also available for direct download at the following links (add the link in a browser and press Run): http://goo.gl/IqHMne

    Please note that MSInfo is only a diagnostic tool that collects technical information on computers. It is usually needed by technical support agents to isolate specific issues. Here are the necessary steps to create an MSInfo:
    •Click Start, then Run
    •Type msinfo32 in the Run box, and click OK
    •While viewing the System Summary node, go to File and select Export
    •Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

    Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

    How to run MSinfo32 on Windows Vista, 7, and 8.
    •Press Windows Key R
    •Type msinfo32 in the Search box, and click OK
    •While viewing the System Summary node, go to File and select Export
    •Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

    Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

    For Mac Customers:

    Mac customers will need to generate a System Profiler report rather than an MSInfo file. To generate a System Profiler report, follow the instructions below:
    •Open a new Finder window
    •Go to Applications, then Utilities and Terminal
    •Type the following
    system_profiler >~/Desktop/Report.txt

    •Wait for the next line to appear in Terminal (This shows the file is finished)
    •Locate the Report.txt on your Desktop

    Mac players requesting help from Customer Support should send this information in their next e-mail to us so that we can better assist with any issues.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • BlackEar
    BlackEar
    ✭✭✭✭✭
    Hello @ZOS_MollyH

    Thank you for your reply.
    I get prompted to allow ESOlauncher to make changes and when I accept and launch I get the following error message:

    "The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library C:WINDOWS/SYSTEm32/d3d11.dll

    . I have Directx 12 installed at the moment.

    Neither changing to D3D11 or D3D12 works and efter the error message the usersettings are returned to D3D9.
    Edited by BlackEar on September 2, 2015 8:58PM
    Bjorn Blackbear - Master Angler - Collector - Black Market Mogul - Ebonheart Pact - Exterminatus - EU.

    Achievement hunter:

    Visit my profile page to find out about which achievement I am currently hunting.

    Check out Anemonean's thieving guide!
Sign In or Register to comment.