Seeking help here since support wont help.

vladimilianoub17_ESO1 · September 2015

Bought a 60 day time card.I go to account/redeem code,enter the code and tells me invalid.This is the E-Mail response I get :

Response By Email (Derek) (08/31/2015 10:01 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.

Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

Additionally, other great resources for in-game mechanics can be found via our forums: http://forums.elderscrollsonline.com/en

There are also many wonderful community wikis:

http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/

Please note, we have also recently released a new patch for console players which resolves many common issues players are experiencing. Review the patch notes for all of the recent changes here: http://www.elderscrollsonline.com/en-us/news/category/patch-notes

Best Regards,
The Elder Scrolls Online: Tamriel Unlimited Team

And then it says Status: solved.

Seriously what is happening with support.Why so incompetent? Im having a issue that involve money and all i get is a response talking me about UI issue,console patch?? im in PC.Still sitting here with a $30 dollars time card that I have tried many times and ways to input its code without success.Please someone help
@ZOS_JessicaFolsom @ZOS_GinaBruno

AngryNord · September 2015

They just laid off their support team, there's a thread about it a few pages back.

vladimilianoub17_ESO1 · September 2015

Got this new e-mail from another support guy.Now this is very helpful.Thanks Tuesday.That other mail from that guy Derek,i dont know what that guy is smoking.Ill post more info if issue dont get resolved.

Response By Email (Tuesday) (09/01/2015 12:23 AM)
Good Morndas, Vladimir!

Thank you for contacting The Elder Scrolls Online this fine evening. My name is Tuesday, and I am here to assist you. I am sorry you are unable to redeem your code. In order to further help you with this, please send me proof of purchase.

When we ask for proof of purchase, we require a receipt, invoice, or screenshot showing the product transaction. The proof of purchase must include the product name, the date of purchase, the purchase amount, and, in the case of a digital purchase, the identity of the purchaser as detailed below.
For games, game time cards, and other items purchased at a retail store, we need a picture of the receipt and a picture of the item purchased. In the case of game time cards, we need images of the front and back of the card.
I look forward to your reply.

Kill well, and often.

Tuesday, nightblade of Sithis
The Elder Scrolls Online Team

Avonna · September 2015

where did you buy the game card?

i never bought one , do they get charged up? did the guy at the store REALLY charge it up? if thats how they work?

Epona222 · September 2015

Avonna wrote: »

where did you buy the game card?

i never bought one , do they get charged up? did the guy at the store REALLY charge it up? if thats how they work?

How would charging one up even work? That doesn't happen.
When you buy a gamecard, you are just buying a code to input - that can be under a scratch-off panel on an actual physical card, or it can be a code on a cash register receipt.

vladimilianoub17_ESO1 · September 2015

This is frustrating.Now trying to reply to the support guy that is helping me,I reply and attach 3 photos and when i send it then google come with this message:

Delivery to the following recipient failed permanently:

ESO_Help@helpmail.elderscrollsonline.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain helpmail.elderscrollsonline.com by mailrelay02.zos.dal.nexxphase.net. [70.36.17.203].

The error that the other server returned was:
552 5.3.4 Message size exceeds fixed limit

Anyone knows what this means?

Mighty_oakk · September 2015

They laid him off for taking the time to help someone

KhajitFurTrader · September 2015

vladimilianoub17_ESO1 wrote: »

Anyone knows what this means?

This means that the size of your email got so big due to the attachments, that it exceeds the acceptance limit of the receiving server/MTA. Either try to reduce the size of your photos by decreasing resolution or increasing compression, or try sending them in separate mails.

vladimilianoub17_ESO1 · September 2015

KhajitFurTrader wrote: »

vladimilianoub17_ESO1 wrote: »

Anyone knows what this means?

This means that the size of your email got so big due to the attachments, that it exceeds the acceptance limit of the receiving server/MTA. Either try to reduce the size of your photos by decreasing resolution or increasing compression, or try sending them in separate mails.

Thanks Ill try that

hiyde · September 2015

This is a known issue, has been going on for at least a month. Doesn't matter where you bought the cards or when.

Putting in a ticket with photo of card + receipt will get it resolved.

Surprising it has gone on this long without a fix. I wonder how many people are trying to return/exchange from merchant, thinking merchant didn't activate the card.

Avenias · September 2015

vladimilianoub17_ESO1 wrote: »

Bought a 60 day time card.I go to account/redeem code,enter the code and tells me invalid.This is the E-Mail response I get :

Response By Email (Derek) (08/31/2015 10:01 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.

Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

Additionally, other great resources for in-game mechanics can be found via our forums: http://forums.elderscrollsonline.com/en

There are also many wonderful community wikis:

http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/

Please note, we have also recently released a new patch for console players which resolves many common issues players are experiencing. Review the patch notes for all of the recent changes here: http://www.elderscrollsonline.com/en-us/news/category/patch-notes

Best Regards,
The Elder Scrolls Online: Tamriel Unlimited Team

And then it says Status: solved.

Seriously what is happening with support.Why so incompetent? Im having a issue that involve money and all i get is a response talking me about UI issue,console patch?? im in PC.Still sitting here with a $30 dollars time card that I have tried many times and ways to input its code without success.Please someone help
@ZOS_JessicaFolsom @ZOS_GinaBruno

U need to understand that customer support is being run by humans and not robots.thanks to erik wrobels *** patch, many ppl are contacting customer support at the same time. Dont expect to be served anytime soon.

vladimilianoub17_ESO1 · September 2015

KhajitFurTrader wrote: »

vladimilianoub17_ESO1 wrote: »

Anyone knows what this means?

This means that the size of your email got so big due to the attachments, that it exceeds the acceptance limit of the receiving server/MTA. Either try to reduce the size of your photos by decreasing resolution or increasing compression, or try sending them in separate mails.

Worked.I send the attachments in separate mail and it went trought.Thanks a lot Khajiitfurtrader.So many helpful ppl.