SERVER CRASH AGAIN?!

Eshelmen · August 2015

Xendyn wrote: »

Eshelmen wrote: »

@ZOS_GinaBruno
ever play the movie name game?
If I say the movie Batman, the following person must say a movie starting with N.

Simple rules.

The last letter of the only word or the first letter of the last word.

Example 1

Shawn of the Dead , it would be a D for the next person.

Example 2
Armageddon , it would be an N for the next person.

The, A or a number does not count "it's easier this way"

I'll start....

Dead Man Walking , so a W to the next

War of the Worlds

Willy Wonka and the Chocolate Factory

LadyDestiny · August 2015

Epona222 wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

actually no it doesn't. read your agreement, downtime for maintenance is built in. Stuff like this happens. If its down for days, then yes compensation is needed. But for outages of 24 hours or less... that's an inheirent risk in any online game. And I am a subscriber...

Oh giveover - Zenimax probably has insurance to cover outage that affects their business. Stop making out that they are some hapless little victim here. They can give subscribers an extra day and claim it against either their insurance or against the network with the problem's insurance.

/facepalm

MerlinsBrother · August 2015

CGPsaint wrote: »

UltimaJoe777 wrote: »

CGPsaint wrote: »

It's bad enough that the game crashed, but it seriously rustles my jimmies when they have the nerve to recommend that I check my internet connection. My internet has not dropped since I had fiber installed, and that was years ago. Man up, let us know that your server crapped the bed, and then fix the issue instead of passing the buck.

It's just a script dude chillax lol

I shan't chillax. I'm prepping my pitchfork as we speak! I would just rather the message be something along the lines of, "Our brand new, state of the art, nuclear powered servers are currently experiencing issues, which we are working to resolve as quickly as possible," instead of, "check your connection..."

Nuclear? Who brought Fallout into this?

AzraelKrieg · August 2015

UltimaJoe777 wrote: »

AzraelKrieg wrote: »

Nebthet78 wrote: »

likelolwhat wrote: »

@Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

I've been doing as much as I can over on FB to inform people what is going on, but the Butthurt is really strong over there. They need an official communication to kinda let them know that "someone official" sees their concerns and hopefully that will settle them down a little.

One particular guy is losing it over there. Started calling me out on it xD

Seriously though imagine what the situation would be if it was cell phone service and not the internet jeopardized here.

Oh god. That is an apocalypse scenario right there.

ZOS_GinaBruno · August 2015

Eshelmen wrote: »

Xendyn wrote: »

Eshelmen wrote: »

@ZOS_GinaBruno
ever play the movie name game?
If I say the movie Batman, the following person must say a movie starting with N.

Simple rules.

The last letter of the only word or the first letter of the last word.

Example 1

Shawn of the Dead , it would be a D for the next person.

Example 2
Armageddon , it would be an N for the next person.

The, A or a number does not count "it's easier this way"

I'll start....

Dead Man Walking , so a W to the next

War of the Worlds

Willy Wonka and the Chocolate Factory

Fight Club

UltimaJoe777 · August 2015

MerlinsBrother wrote: »

CGPsaint wrote: »

UltimaJoe777 wrote: »

CGPsaint wrote: »

It's bad enough that the game crashed, but it seriously rustles my jimmies when they have the nerve to recommend that I check my internet connection. My internet has not dropped since I had fiber installed, and that was years ago. Man up, let us know that your server crapped the bed, and then fix the issue instead of passing the buck.

It's just a script dude chillax lol

I shan't chillax. I'm prepping my pitchfork as we speak! I would just rather the message be something along the lines of, "Our brand new, state of the art, nuclear powered servers are currently experiencing issues, which we are working to resolve as quickly as possible," instead of, "check your connection..."

Nuclear? Who brought Fallout into this?

You?

DaffyDilly · August 2015

Trying to calm people down on Facebook is like trying playing a session of Skyrim without hearing "until I took an arrow in the knee". Can't be done.

jonjees · August 2015

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

actually no it doesn't. read your agreement, downtime for maintenance is built in. Stuff like this happens. If its down for days, then yes compensation is needed. But for outages of 24 hours or less... that's an inheirent risk in any online game. And I am a subscriber...

depends on which part of the world you are in.
this for me is not acceptable.

for me this an online game on console that is down a total of 48hrs in a month in scheduled maintenance, crashes, now its been 4hrs since i cant login and have no redundancy plan wont deserve my sub.

all online games have downtime, sure ... but compensations are always in place for such users.
be it game gold, free mount upgrades etc....

for it to be down for days?
i am sure not just the subs will be screaming.....

oh another thing .... the server isnt down.
i have friends that are actually playing atm, its just their connection gets routed differently in their country.
so its really an ISP/connectivity issue, which i am sure can be mitigated.

but sure lets just be patient and let it fix itself, because there is afterall no compensation or penalty for these things and eso can be down as and when it likes.

Epona222 · August 2015

AzraelKrieg wrote: »

UltimaJoe777 wrote: »

AzraelKrieg wrote: »

Nebthet78 wrote: »

likelolwhat wrote: »

@Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

I've been doing as much as I can over on FB to inform people what is going on, but the Butthurt is really strong over there. They need an official communication to kinda let them know that "someone official" sees their concerns and hopefully that will settle them down a little.

One particular guy is losing it over there. Started calling me out on it xD

Seriously though imagine what the situation would be if it was cell phone service and not the internet jeopardized here.

Oh god. That is an apocalypse scenario right there.

as if millions of teens suddenly cried out in terror, and were suddenly silenced

Greeniewolfub17_ESO · August 2015

Epona222 wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

actually no it doesn't. read your agreement, downtime for maintenance is built in. Stuff like this happens. If its down for days, then yes compensation is needed. But for outages of 24 hours or less... that's an inheirent risk in any online game. And I am a subscriber...

Oh giveover - Zenimax probably has insurance to cover outage that affects their business. Stop making out that they are some hapless little victim here. They can give subscribers an extra day and claim it against either their insurance or against the network with the problem's insurance.

Okay lets play it your way. Zos provides compensation for this (which I think is a silly idea). They turn it over to their insurance and then their insurance premiums go up and so do our subscription costs to cover their insurance. Alternatively they just eat it and then raise their subscriptions or push back one of their major updates in order to pay for it. No thank you.

Xendyn · August 2015

ok done. Night all and please keep the information passing down till this gets fixed.
Was fun

yennej487 · August 2015

DaffyDilly wrote: »

Ok, so the servers are down with no eta for them coming back up. I'm over it already. It's a MMO...what do you expect? Downtime happen. Gave me an excuse to sign up the forum.

Like, omg, like, why are, like, the like servers are like, down, yo...like why breh

Listatta · August 2015

What I've been able to find out, is apparently a network device broke in Chicago. This device is a tier 1 network device (tier 1 means it's the top most support device, everything in that network depends on that device, sort of like your brain or heart in your body) Since it's a tier 1 network all the smaller companies (most of the names we are familiar with for ISPs) that connect to it are SOL. Ya know the old adage **** rolls down hill?

They apparently didn't have any replacements on site and it's being shipped in.

The twitter page that of that company:
https://twitter.com/Level3

The outage map from that company:
http://maps.level3.com/default/#.Vd_rkjZRGCr

and no this isn't the first time this has happened this summer with this company

HansK · August 2015

ZOS_GinaBruno wrote: »

likelolwhat wrote: »

@Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

Just posted. Thank you for your help.

Gina, can you please also post it on the ESO Europe page, when in Europe you are redirected to that one.

VincentBlanquin · August 2015

wraithguknub18_ESO wrote: »

DONT WORRY! They will feed the gerbils soon...here is the hardware pic....

feeding time

AzraelKrieg · August 2015

Epona222 wrote: »

AzraelKrieg wrote: »

UltimaJoe777 wrote: »

AzraelKrieg wrote: »

Nebthet78 wrote: »

likelolwhat wrote: »

@Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

I've been doing as much as I can over on FB to inform people what is going on, but the Butthurt is really strong over there. They need an official communication to kinda let them know that "someone official" sees their concerns and hopefully that will settle them down a little.

One particular guy is losing it over there. Started calling me out on it xD

Seriously though imagine what the situation would be if it was cell phone service and not the internet jeopardized here.

Oh god. That is an apocalypse scenario right there.

as if millions of teens suddenly cried out in terror, and were suddenly silenced

Well it it's teens it's not so bad now. No more reading crap about 1D and JB

Nebthet78 · August 2015

ZOS_GinaBruno wrote: »

likelolwhat wrote: »

@Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

Just posted. Thank you for your help.

No problem. Thanks for posting there, it will help to keep it a little more concentrated to an area where players can at least find the info they are looking for more readily and the two of us on there trying to help others don't have to keep reposting the same thing over and over again. lol

MerlinsBrother · August 2015

UltimaJoe777 wrote: »

Caesar Tantalia wrote: »

Got lag spikes over 7k - didn't crash. Ping is now 99 but no chat, skill lag, .... Just dead.

Did my group of 100 sorcs all drop their meteors? Told you we could crash the server :-)

No just their Sweetrolls. I heard the thud all the way in Auridon.

player.additem 0003369B 50000000

And crash....

DetoXx · August 2015

This could be a great idea for a new ability.

Solar Storm ( Unlocked at "Level3" )

"Using this ability prevents the target from all character progression for 3-6 hours. Also grants the caster Major Anxiety which causes gives the caster a 100% chance to refresh the ESO forums every 5 minutes. Any damage caused by this ability will be reflected back at ZOS, even if it's not their fault. This ability has no cooldown and can be triggered even if un-slotted."

Arreyanne · August 2015

Well since BioWares SWTOR servers are located in Austin and SWTOR has been running all night without a hitch::::::::

Maybe zenomax could rent servers in Austin from BioWare muahahaha

Altaire · August 2015

btw, Still testing jute. had to go outside to test, OL don't like the smell. North sky all lit up, it's amazing. not seen aurora like that in years.

Enjoy your down time

DaffyDilly · August 2015

jonjees wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs

depends on which part of torld you are in.
this for me is not acceptable.

for me this an online game on console that is down a total of 48hrs in a month in scheduled maintenance, crashes, now its been 4hrs since i cant login and have no redundancy plan wont deserve my sub.

all online games have downtime, sure ... but compensations are always in place for such users.
be it game gold, free mount upgrades etc....

for it to be down for days?
i am sure not just the subs will be screaming.....

I have heard of Sony giving some kind of refund for extended downtime because they sell the subscriptions. Zen only gets a cut. Haven't seen anyone produce anything to prove a refund. Could try that route. They did say they had to fight Sony a bit for it.

MerlinsBrother · August 2015

Saddiq wrote: »

ZOS_GinaBruno wrote: »

nobertpaulb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Ok, got our guys looking into everything now. We may spin up an official thread to sticky at the top when we have a bit more info, but it appears like this may be a factor: https://www.reddit.com/r/technology/comments/3ineir/do_people_really_not_know_that_the_us_is_in_the/

Just reuping this

Thanks! The more we dig in, the more it seems like this is the main culprit. We're continuing to monitor, but we're basically just in a holding pattern until this gets cleared up on a larger scale.

And you yanks were blaming Canada earlier. Tsk tsk.

https://youtu.be/bOR38552MJA

UltimaJoe777 · August 2015

And this thread has now gone over 900 posts.

RSram · August 2015

Epona222 wrote: »

RSram wrote: »

There doesn't look like any Level 3 outages in Germany where the EU severs are.

Just tried again, "Frankfurt" server still down.

I guess that the reporting site that referred to isn't show Level 3 issues in Germany. So far three of the web traffic reporting services that I use show no Level 3 outages in Germany, but Level 3 did put out a statement that Germany was also affected?

What ever is happening, its global. I suspect a cyber-net attack because I find it hard to believe that this many locations of level 3's hardware could fail at the same time.

Maybe Level 3 is down because Kim Jong-un was pissed that after killing Molag Bal, he only got a blue a restoration staff instead of a legendary one?

Neutrino56 · August 2015

Errr, sorry, slightly lagging there, I replied to a post long since covered!!!!

Arreyanne · August 2015

RSram wrote: »

Epona222 wrote: »

RSram wrote: »

There doesn't look like any Level 3 outages in Germany where the EU severs are.

Just tried again, "Frankfurt" server still down.

I guess that the reporting site that referred to isn't show Level 3 issues in Germany. So far three of the web traffic reporting services that I use show no Level 3 outages in Germany, but Level 3 did put out a statement that Germany was also affected?

What ever is happening, its global. I suspect a cyber-net attack because I find it hard to believe that this many locations of level 3's hardware could fail at the same time.

Maybe Level 3 is down because Kim Jong-un was pissed that after killing Molag Bal, he only got a blue a restoration staff instead of a legendary one?

SKYNET IS AWARE AND TAKING OVER

likelolwhat · August 2015

ZOS_GinaBruno wrote: »

likelolwhat wrote: »

@Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

Just posted. Thank you for your help.

@ZOS_GinaBruno Thank you so much!

Esbia · August 2015

So whenever I try to log on I get the message 'account details are incorrect'. Is this part of the same problem or a different problem entirely? I play on EU btw...

Listatta · August 2015

Esbia wrote: »

So whenever I try to log on I get the message 'account details are incorrect'. Is this part of the same problem or a different problem entirely? I play on EU btw...

same