2 and half months ago. I wasn't trying to strees the amount of time ive been a member, just how invested i am in the game. I Just want the crowns and if players are thinking about getting eso plus then they should know what issues they can get themselves into. That's all

They done the same thing to me and my m8 they will tell you that the second lot of crowns you got in the first month is actually the second months crowns early.....it's absolute rubbish there is clearly a problem and will try to fob you off I'm 3 months in and only got 2 months worth of crowns ....yay...... if they do sort it out though ill post again

Several guild mates of mine have been running into this issue. One spent a couple hours with Microsoft/Xbox Support. After a ton of frustrated dialogue, the Xbox Support Rep found that, on their end, their billing system showed his ESO+ Payment as "pending", even though they tried processing it at the first of the month and tried several more times. They refreshed their end and found the payment changed from "pending" to "completed" or "payment received". I'm waiting to hear back from him to see if the refresh has resulted in receiving his crowns. I'll update this post when I have more info, however.

This may be something you want to try and specifically tell Microsoft: "that the money cleared your account and hasn't posted to your purchase history. ask them to refresh your account and see if they received payment". Assuming your bank account history shows the payment was subtracted/paid to M$.