They're working with a tiny skeleton crew of codewriters and developers, since they let everyone off to make a few more bucks. There's just no time for any of them to spend any time inside the game. That is why we get these silly game balance bandaid penalties that just create more problems. ZOS has no insight into their own game because none of their people actually play it, and they rather listen to people whining on the forum than to experienced players and PTS testers.
Quite amazing that despite this the game is still the best modern MMO that current exists. It just could be so much better even.
@ZOS_GinaBruno Why don't we see more ZOS game masters in the game? I have been playing since beta, now have 1 VR14 char and have never seen one. Considering all of the accusations of players using exploits and hacking in Cyrodiil, why doesn't ZOS invest the time and energy in to keeping more game masters around to observe the issues people are reporting?