I totally agree. If they're going to update or patch the game which requires an upgrade on our hardware and such, they have to announce this! Besides, I cannot upgrade my OS or hardware every fullmoon just because they feel like it.

Upon this, the new audio sounds like cr*p!! Some of the sounds are now even in MONO. I just had the chance in the few minutes I was online with one character (for these minutes I had to login 3 times because it still crashes constantly!), and I could hear some new sounds at the crafting stations while refining items, f.e. .. This is not an improvement, the sound quality is like in Daggerfall, and I'm not talking about Daggerfall in ESO, I'm talkling about the game "Daggerfall".
And for THIS, many of us cannot play the game anymore because we need to UPgrade our machine?? Seriously?? For audio like this, Win95 would do.

I love this game, too; it's one of these games where I thought "no one loves this game as much as I do", you know what I mean, I guess.. but at this point I have no other option but to leave.

I put in a ticket, got the generic response which didn't help and I've been waiting over a week for a reply. Anyone know what the typical response time is on the help tickets? One guy said he had been waiting since the ESOTU console launch!

I think there are two sides to this.

1: minimum requirements are minimum requirements. These requirements have not changed. If you always used to play below the minimum requirements you where lucky. Any content implemented is tested if it works with the minimum required specs but not below. So it works conform best effort! If you run below the minimum requirement you will never have a garantee that you can play in the future.

2: This is NO excuse to NOT give best effort support.I truly believe that it is supports task to proof beyond doubt that the issue comes because you are running below the minimum requirement. It should never be used as an excuse to not provide support!

An example from my personal experience with ZOS.

I'm running windows 10 technical preview. That means I'm running an unsupported OS (simply cause windows 10 isn't out yet). Cause many people where having a simular issue back in april and on supported windows versions I decided to create a ticket anyways for two reasons.
1: it is important for ZoS to know that a future windows OS is suffering from an issue.
2: it is important for them to know the total amount of people suffering from an issue, supported os or not.

The reply was that they couldnt support me cause it was unsupported. That is the lazy lame and lousy excuse. The agent clearly didn't want to go through the trouble relaying my ticket upwards (or there is a structural issue in the ticket escalating workflow not allowing them), resulting in an potentially "stuff it" reaction. Lucky for me the issue was at ZOS and it got fixed with all the others suffering from the issue, but otherwise I would not have tolerated that behaviour as a customer.

Back to the subject.
I would like a response from ZOS to put this on the table.
For some reason, your agents are misusing the minimum requirements as an excuse to not handle tickets that can be solved cause the minimum requirements have nothing to do with it.
This can be cause your procedure is too strict or cause the support agent is a lazy bum. I would like you to pick up this signal, correct it and give a response you picked up this important feedback!

I get regular responses to my support ticket, unfortunately its the exact same response! They just keep telling me to do the same things over and over....yet I'm still crashing in game after a few seconds to minutes.