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Are There Game Masters?

miked83b14_ESO
miked83b14_ESO
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Just curious if ESO has Game Masters for this MMO. You know..., paid employees who can help customers out in-game. My Loyalty Rewards did not transfer from PC to Xbox One, like the Striped Senche mount. Pretty bummed about this. I've been exchanging emails with customer support for a week now and they just keep pawning me off to other support reps. After the 5th one, I decided to just post this question on the forums. Can anyone at Zenimax actually restore or add lost items for their customers or is this just a lost cause even asking?
  • miked83b14_ESO
    miked83b14_ESO
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    Turns out ESO does have game masters. After a week a support technician was able to restore my missing Loyalty Rewards. Just a heads up to everyone. Be patient and understanding with support. They're fully capable of helping you.
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