Banky71 wrote: »

you might want to try here

http://forums.elderscrollsonline.com/en/categories/crown-store-and-eso-plus

what platform do you play on might be helpful.

Ps4

Issues receiving crowns: We’re aware there’s an issue where you are not receiving your crowns after purchasing an ESO Plus membership, or seeing a significant delay after purchasing a crown pack. We’re working on a fix for both of these issues.

http://forums.elderscrollsonline.com/en/discussion/173858/esotu-console-launch-known-issues/p1

It is listed as a known issue for console, @Banky71 it is listed under the general stuff rather than a specific console, so yes, it is the same on PS4 too

http://forums.elderscrollsonline.com/en/discussion/comment/1865953/#Comment_1865953

ZOS_TristanK wrote: »

There is currently a delay in receiving crowns that we are actively investigating. If you do not get your crowns within 24 hours of purchasing them, please reach out to our Support Team for assistance here: https://help.elderscrollsonline.com/app/ask

As well I have seen players mentioned they must log out and log back into the game before they receive their crowns, if you have already done that and it's been 24 hours, be sure to put in a support ticket.