Anyway of getting a refund

Darthbob977 · June 2015

Is there anyway of getting my money back?

Fartman · June 2015

Not a fan? I'm having a blast with it on ps4.

Darthbob977 · June 2015

Is there anyway of getting my money back?

Edit: Sorry double post

Darthbob977 · June 2015

Not really. I'm just set in a 7 min queue played for 3 mins and got kicked. This has been going on for me from launch. Plus having to relog after quest givers disappear then wait in queue is getting very old.

FriedEggSandwich · June 2015

If you live in the uk and bought the game less than 15 days ago then yes you are entitled to a full refund. Any more than 15 days and you're stuck with it unless you can prove it's faulty. 15 days is the time period deemed reasonable to decide if a product doesn't meet your expectations.

elitekaosb16_ESO · June 2015

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

Sausage · June 2015

Send a ticket, I subbed for 3 month before consoles launch and they refunded me it back because I was transfering to console.

FlyingApron · June 2015

As long as you purchased it directly from them and 30 days haven't passed, they will refund you.

coryevans_3b14_ESO · June 2015

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Paulington · June 2015

coryevans_3b14_ESO wrote: »

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Actually, @coryevans_3b14_ESO is wrong, but that's okay because almost everyone is when it comes to the Sales of Goods/CCR/EU Regs.

First of all, shops do NOT have to accept a return, there are only two reasons you can get a refund and it's if the item is not of mercantile quality or not fit for the purpose described. So, it either has to be faulty or not fit for purpose, only then are you guaranteed a refund.

Other than those two specifications, return/refund policy is totally at the shop's discretion. You have no right to return an opened game if it is not faulty. If you open ESO, play it for a while, can't get on the server for a few days and decide the game is "faulty" you are going to have a bad time. The game works, the disc works and you have no right to a refund or return.

Now, you would have a right to return the game if the disc didn't work or if it didn't boot up or something like that but because you can't access the servers due to the issues of another company? Nope, you have no leg to stand on.

Even the CCR has provisions against this type of thing occurring, you can't return opened games unless they are faulty.

Shops are well within their right to refuse refund/replacement of items.

coryevans_3b14_ESO · June 2015

Paulington wrote: »

coryevans_3b14_ESO wrote: »

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Actually, @coryevans_3b14_ESO is wrong, but that's okay because almost everyone is when it comes to the Sales of Goods/CCR/EU Regs.

First of all, shops do NOT have to accept a return, there are only two reasons you can get a refund and it's if the item is not of mercantile quality or not fit for the purpose described. So, it either has to be faulty or not fit for purpose, only then are you guaranteed a refund.

Other than those two specifications, return/refund policy is totally at the shop's discretion. You have no right to return an opened game if it is not faulty. If you open ESO, play it for a while, can't get on the server for a few days and decide the game is "faulty" you are going to have a bad time. The game works, the disc works and you have no right to a refund or return.

Now, you would have a right to return the game if the disc didn't work or if it didn't boot up or something like that but because you can't access the servers due to the issues of another company? Nope, you have no leg to stand on.

Even the CCR has provisions against this type of thing occurring, you can't return opened games unless they are faulty.

Shops are well within their right to refuse refund/replacement of items.

Well thank the lord for that. According to lots of folks business owners there have 0 rights. Why would anyone start a business there under those fanciful circumstances?

People think companies start businesses out of the goodness of their own hearts and have no intention of making a profit.

Kids today.

Gandrhulf_Harbard · June 2015

Paulington wrote: »

or not fit for the purpose described. .

Unable to log in for more than 3 minutes at a time would, in any reasonable judgement, meets the requirements of "not fit for the purpose described".

All The Best

Paulington · June 2015

Gandrhulf_Harbard wrote: »

Paulington wrote: »

or not fit for the purpose described. .

Unable to log in for more than 3 minutes at a time would, in any reasonable judgement, meets the requirements of "not fit for the purpose described".

All The Best

Zenimax Terms of Service wrote:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

You agreed to that when you bought the game/made an account, depending on interpretation and that combined with the EULA means you understand that the game may not always be accessible.

An allegory is if you bought ESO:TU today and tomorrow ZOS shut down all the servers, if you have opened the game you are not entitled to a refund because the game is not faulty.

There's no way around it, you cannot return a game because you can't access multiplayer unless the disc and game itself that you just bought is faulty if you've already opened the seal.

Sithisvoid · June 2015

Here in the states they will try to tell you no, but in the end the customer is always right and you can return almost anything with a little patience and the right attitude. Unless it's digital. If it's digital you're boned.

Ranique · June 2015

Paulington wrote: »

coryevans_3b14_ESO wrote: »

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Actually, @coryevans_3b14_ESO is wrong, but that's okay because almost everyone is when it comes to the Sales of Goods/CCR/EU Regs.

First of all, shops do NOT have to accept a return, there are only two reasons you can get a refund and it's if the item is not of mercantile quality or not fit for the purpose described. So, it either has to be faulty or not fit for purpose, only then are you guaranteed a refund.

Other than those two specifications, return/refund policy is totally at the shop's discretion. You have no right to return an opened game if it is not faulty. If you open ESO, play it for a while, can't get on the server for a few days and decide the game is "faulty" you are going to have a bad time. The game works, the disc works and you have no right to a refund or return.

Now, you would have a right to return the game if the disc didn't work or if it didn't boot up or something like that but because you can't access the servers due to the issues of another company? Nope, you have no leg to stand on.

Even the CCR has provisions against this type of thing occurring, you can't return opened games unless they are faulty.

Shops are well within their right to refuse refund/replacement of items.

It depends greatly on local laws and the way you bought it. For example, in my country (the netherlands), there is a law called (translated) "law buying on a distance", that is giving one the rigth for a refund in 14 days if a product is bought not in physical store, but on a website or by telephone. BUT, although this is a dutch law, and everyone trading with the dutch customers have to do this, it is impossible to upheld it when the store is abroad. So for example. If I would buy it at a dutch reseller website. I am protected by this law and (if needed) when I bring it to court I win. If I bought it directly at Zenimax, which is not located in the Netherlands, it is still possible to bring it to court and win, but I have no way of actually collecting the money. Zenimax isn't dutch and doesn't have to listen to a dutch judge at all.

So there is no general rule and if there are local laws, the shop discretion in the matter is more often wider then stricter then those laws.

Madness1 · June 2015

Paulington wrote: »

Gandrhulf_Harbard wrote: »

Paulington wrote: »

or not fit for the purpose described. .

Unable to log in for more than 3 minutes at a time would, in any reasonable judgement, meets the requirements of "not fit for the purpose described".

All The Best

Zenimax Terms of Service wrote:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

You agreed to that when you bought the game/made an account, depending on interpretation and that combined with the EULA means you understand that the game may not always be accessible.

An allegory is if you bought ESO:TU today and tomorrow ZOS shut down all the servers, if you have opened the game you are not entitled to a refund because the game is not faulty.

There's no way around it, you cannot return a game because you can't access multiplayer unless the disc and game itself that you just bought is faulty if you've already opened the seal.

You're talking as if they made you sign the EULA BEFORE you purchased the game, you're in your full rights in the UK to return products if it's not fit for purpose (as you said earlier); and this constitutes as not fit for purpose as you cannot access the content as advertised on the box; If you signed the EULA before purchasing the items then you are screwed as you should have been aware of this before hand.

Also please be aware that the rights in the UK are different to EU, just because we're in the EU doesn't mean we follow all the EU ways/laws.

RedTalon · June 2015

Madness1 wrote: »

Paulington wrote: »

Gandrhulf_Harbard wrote: »

Paulington wrote: »

or not fit for the purpose described. .

Unable to log in for more than 3 minutes at a time would, in any reasonable judgement, meets the requirements of "not fit for the purpose described".

All The Best

Zenimax Terms of Service wrote:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

You agreed to that when you bought the game/made an account, depending on interpretation and that combined with the EULA means you understand that the game may not always be accessible.

An allegory is if you bought ESO:TU today and tomorrow ZOS shut down all the servers, if you have opened the game you are not entitled to a refund because the game is not faulty.

There's no way around it, you cannot return a game because you can't access multiplayer unless the disc and game itself that you just bought is faulty if you've already opened the seal.

You're talking as if they made you sign the EULA BEFORE you purchased the game, you're in your full rights in the UK to return products if it's not fit for purpose (as you said earlier); and this constitutes as not fit for purpose as you cannot access the content as advertised on the box; If you signed the EULA before purchasing the items then you are screwed as you should have been aware of this before hand.

Also please be aware that the rights in the UK are different to EU, just because we're in the EU doesn't mean we follow all the EU ways/laws.

Sis I find a decent site about the U.K's refund policey, seems the guy is more or less right.

https://www.gov.uk/accepting-returns-and-giving-refunds

Would depend if he bought online or in store

Tors · June 2015

In the UK most people here would be covered by the 2014 Consumer Contracts Regulations. Theses apply to all purchase you make at a distance, so either online, mail order, over the phone or through a shopping channel. (not a shop on the high street)

Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods. As this 14 day period is the time you have to decide whether to cancel, the seller can’t say that you must have returned the goods within this time frame.

There are some orders where you won't have the right to cancel.

These include items that are bespoke or personalised, goods likely to deteriorate rapidly, CDs, DVDs and computer software where the seal is broken.

As we are talking software (which is what a digital download is classed as) then unless you can sucessfully claim that you cant access the servers in a timly fashion and on demand, then you will not be able to get a refund.

That said, if the OP has been unable to stay connected and has been through their tech support process (The seller must have been given a chance to fix the problem) then he would have a very good case for a full refund.

Just not liking the game is not going to get your money back.

RedTalon · June 2015

Tors wrote: »

In the UK most people here would be covered by the 2014 Consumer Contracts Regulations. Theses apply to all purchase you make at a distance, so either online, mail order, over the phone or through a shopping channel. (not a shop on the high street)

Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods. As this 14 day period is the time you have to decide whether to cancel, the seller can’t say that you must have returned the goods within this time frame.

There are some orders where you won't have the right to cancel.

These include items that are bespoke or personalised, goods likely to deteriorate rapidly, CDs, DVDs and computer software where the seal is broken.

As we are talking software (which is what a digital download is classed as) then unless you can sucessfully claim that you cant access the servers in a timly fashion and on demand, then you will not be able to get a refund.

That said, if the OP has been unable to stay connected and has been through their tech support process (The seller must have been given a chance to fix the problem) then he would have a very good case for a full refund.

Just not liking the game is not going to get your money back.

Thanks just waking up, but that is pretty much how the uk stuff reads, really wish U.S stuff was easy to read, so it would also depend if he bought it from ZOS directly or someone else on who gives the refund, didn't really see anything that covers that like if they bought it from mircosoft(xbox) though the servers and software upkeep is handled by zos who is going have to give a refund but the seller is mircosoft in this case or am I wrong

Just know stuff like this will pop up and people will need to be pointed in the right direction on who and where to complain :P and curious

Endurance · June 2015

Darthbob977 wrote: »

Is there anyway of getting my money back?

That refund policy was only in effect during closed beta.. after the game launched they only gave refunds to few console purchases.. keyword is "few"

Jahosefat · June 2015

Tors wrote: »

As we are talking software (which is what a digital download is classed as) then unless you can sucessfully claim that you cant access the servers in a timly fashion and on demand, then you will not be able to get a refund.

LOL, OP, you bought an mmo. And decided to play it around launch time. Not to mention, an mmo on a console. Seriously. What did you expect?

As far as mmo launches go, eso console launch went well. The game is never going to behave like an offline game, and there will always be added frustrations due to logging in and waiting in queues. But that is just the nature of an mmo. The game wasn' t mis-advertised or defunct, it is an mmo and comes with a whole host of mmo baggage. Just because you were ignorant to what playing an mmo is like doesn't entitle you to a refund, it is your fault for expecting anything different than what you have. #thisisntdestinyorcallofdutyorskyrim

nastuug · June 2015

Sithisvoid wrote: »

Here in the states they will try to tell you no, but in the end the customer is always right and you can return almost anything with a little patience and the right attitude. Unless it's digital. If it's digital you're boned.

@Sithisvoid Not entirely true. Steam just implemented a new refund policy. Additionally, as much as I hate EA, they refunded me a game and gave me a 20% off coupon for any future purchase through Origin. I was super surprised by that one.

Edit: Steam Refund link: http://store.steampowered.com/steam_refunds/

Darthbob977 · June 2015

I picked up a digital copy and live in the US so it's a loss but hey ohh well. Last night I got to play for a few hours and only got kicked once so at least it's getting slightly better. I had the quest givers disappear twice though and had to reboot. Luckily it was late and que time was very short.

Endurance · June 2015

nastuug wrote: »

Sithisvoid wrote: »

Here in the states they will try to tell you no, but in the end the customer is always right and you can return almost anything with a little patience and the right attitude. Unless it's digital. If it's digital you're boned.

@Sithisvoid Not entirely true. Steam just implemented a new refund policy. Additionally, as much as I hate EA, they refunded me a game and gave me a 20% off coupon for any future purchase through Origin. I was super surprised by that one.

Edit: Steam Refund link: http://store.steampowered.com/steam_refunds/

Being refunded by steam only works if you played the game for under 30 minutes.. which is technically impossible because running the launcher patcher takes most people longer than 30 minutes to update and it still counts as running the game

Alp2760 · June 2015

Consumers have become the most entitled, self important know it alls in general. Demands of refunds and compensation are, quite frankly, ridiculous. If EA servers for fifa are down you get threads demanding compensation and people acting like they are the Kings of retail law giving advice left, right and center.

Nice to see some sensible posts on here though between the usual nonsense.

nastuug · June 2015

Endurance wrote: »

nastuug wrote: »

Sithisvoid wrote: »

Here in the states they will try to tell you no, but in the end the customer is always right and you can return almost anything with a little patience and the right attitude. Unless it's digital. If it's digital you're boned.

@Sithisvoid Not entirely true. Steam just implemented a new refund policy. Additionally, as much as I hate EA, they refunded me a game and gave me a 20% off coupon for any future purchase through Origin. I was super surprised by that one.

Edit: Steam Refund link: http://store.steampowered.com/steam_refunds/

Being refunded by steam only works if you played the game for under 30 minutes.. which is technically impossible because running the launcher patcher takes most people longer than 30 minutes to update and it still counts as running the game

"Where Refunds Apply

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases."

Little different than your proposed 30 minutes. Also, this was to serve as an example of digital purchases being refunded stateside. Someone mentioned that "if it's digital you're boned."

Alp2760 · June 2015

Sithisvoid wrote: »

Here in the states they will try to tell you no, but in the end the customer is always right and you can return almost anything with a little patience and the right attitude. Unless it's digital. If it's digital you're boned.

The customer risk absolutely not always right. That is a ridicules cliché. I've worked my way to a senior level in a complaints function and over the last 8 years, if I have learned anything, it is that a good 75% of the time, the customer is wrong and is talking complete nonsense.

Treating customers fairly does not equate to them being happy. Even when completely in the wrong, threads get made, tweets get sent, people jump on the band wagon and all agree, despite knowing nothing about the circumstances surrounding whatever the issue was.

Not saying you're wrong g about patience and attitude going along way but the customer is always right thing really bugs me. I'm as guilty as any, I just accept that I'm pushing my luck, trying it on or am wrong, a lot of people end up genuinely believing the rubbish they spout.

elitekaosb16_ESO · June 2015

Paulington wrote: »

coryevans_3b14_ESO wrote: »

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Actually, @coryevans_3b14_ESO is wrong, but that's okay because almost everyone is when it comes to the Sales of Goods/CCR/EU Regs.

First of all, shops do NOT have to accept a return, there are only two reasons you can get a refund and it's if the item is not of mercantile quality or not fit for the purpose described. So, it either has to be faulty or not fit for purpose, only then are you guaranteed a refund.

Other than those two specifications, return/refund policy is totally at the shop's discretion. You have no right to return an opened game if it is not faulty. If you open ESO, play it for a while, can't get on the server for a few days and decide the game is "faulty" you are going to have a bad time. The game works, the disc works and you have no right to a refund or return.

Now, you would have a right to return the game if the disc didn't work or if it didn't boot up or something like that but because you can't access the servers due to the issues of another company? Nope, you have no leg to stand on.

Even the CCR has provisions against this type of thing occurring, you can't return opened games unless they are faulty.

Shops are well within their right to refuse refund/replacement of items.

EU is investigating the validity of the software industries rule that if a game is opened you have accepted the T&C's as you have not even had the chance to read them - This is part of contract law - not consumer rights.

You cannot be entered into a contract without the ability to read it first.
A contract you are in cannot be amended unless both parties agree to the amendments, when no agreement can be reached the original contract is considered to still be in place.

Consumer protection law in the UK allows us 14 days to return unwanted or faulty goods providing they have not been opened or used.

Now can you see the clash?

How can you be refused a refund when it was impossible for you to agree to the T&C's before opening the product.

Contact law is where we the consumer can win. For instance, EA make a claim in their EULA that you can only take them to court in one place in the world... This is not the case and is not enforceable within the EU, so when you agree to T&C's such as these they cannot be enforced, they are an unfair contract.

elitekaosb16_ESO · June 2015

Alp2760 wrote: »

Consumers have become the most entitled, self important know it alls in general. Demands of refunds and compensation are, quite frankly, ridiculous. If EA servers for fifa are down you get threads demanding compensation and people acting like they are the Kings of retail law giving advice left, right and center.

Nice to see some sensible posts on here though between the usual nonsense.

This is why I always ask my brother about these things - He is a lawyer specialising in contract law.

nastuug · June 2015

elitekaosb16_ESO wrote: »

Paulington wrote: »

coryevans_3b14_ESO wrote: »

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Actually, @coryevans_3b14_ESO is wrong, but that's okay because almost everyone is when it comes to the Sales of Goods/CCR/EU Regs.

First of all, shops do NOT have to accept a return, there are only two reasons you can get a refund and it's if the item is not of mercantile quality or not fit for the purpose described. So, it either has to be faulty or not fit for purpose, only then are you guaranteed a refund.

Other than those two specifications, return/refund policy is totally at the shop's discretion. You have no right to return an opened game if it is not faulty. If you open ESO, play it for a while, can't get on the server for a few days and decide the game is "faulty" you are going to have a bad time. The game works, the disc works and you have no right to a refund or return.

Now, you would have a right to return the game if the disc didn't work or if it didn't boot up or something like that but because you can't access the servers due to the issues of another company? Nope, you have no leg to stand on.

Even the CCR has provisions against this type of thing occurring, you can't return opened games unless they are faulty.

Shops are well within their right to refuse refund/replacement of items.

Now can you see the clash?

How can you be refused a refund when it was impossible for you to agree to the T&C's before opening the product.

So what about an opened product with an unused serial key? Granted there's no easy way to verify that in the average video game retail store.

elitekaosb16_ESO · June 2015

nastuug wrote: »

elitekaosb16_ESO wrote: »

Paulington wrote: »

coryevans_3b14_ESO wrote: »

elitekaosb16_ESO wrote: »

If you are in the UK don't let some store owner BS you with 'It's open' or 'You've already used the serial number' or the even more stupid 'You've accepted the terms and conditions'.

Our countries law sits head and shoulders above any companies rules, most of which do not even comply with local legislation .

lol

I know you're right, but lol.

Actually, @coryevans_3b14_ESO is wrong, but that's okay because almost everyone is when it comes to the Sales of Goods/CCR/EU Regs.

First of all, shops do NOT have to accept a return, there are only two reasons you can get a refund and it's if the item is not of mercantile quality or not fit for the purpose described. So, it either has to be faulty or not fit for purpose, only then are you guaranteed a refund.

Other than those two specifications, return/refund policy is totally at the shop's discretion. You have no right to return an opened game if it is not faulty. If you open ESO, play it for a while, can't get on the server for a few days and decide the game is "faulty" you are going to have a bad time. The game works, the disc works and you have no right to a refund or return.

Now, you would have a right to return the game if the disc didn't work or if it didn't boot up or something like that but because you can't access the servers due to the issues of another company? Nope, you have no leg to stand on.

Even the CCR has provisions against this type of thing occurring, you can't return opened games unless they are faulty.

Shops are well within their right to refuse refund/replacement of items.

Now can you see the clash?

How can you be refused a refund when it was impossible for you to agree to the T&C's before opening the product.

So what about an opened product with an unused serial key? Granted there's no easy way to verify that in the average video game retail store.

This is when the store will use it's discretion, most of the time you will not get a refund. This is when you get in touch with the game makers and talk to them about it.

Most people go about getting a refund in the wrong way. They act all angry and demanding when this will get you no-where fast.

Treat the person you are talking to in the shop as you would expect to be talked to were you in their position. If they are still unable to help you then when you get in touch with the company be nice to the person on the end of the phone and explain yourself well, above all be patient.

If you get all legal with them they will just fob you off to get rid of you - In most cases the game maker will be helpful and sort you out with either a refund or one of their other titles/credit.

Despite what the law says you never want to get a lawyer involved with software:
1. The cost of the game is not worth it
2. 10 minutes of a lawyers time is worth as much if not more than the game
3. The software company has more lawyers than you can afford.

Hope this helps but at the end of the day, research any game you want to buy and make sure you really want it because the one thing you can't get a refund for is just not liking it