Anyway of getting a refund

elitekaosb16_ESO

Alp2760 wrote: »

Consumers have become the most entitled, self important know it alls in general. Demands of refunds and compensation are, quite frankly, ridiculous. If EA servers for fifa are down you get threads demanding compensation and people acting like they are the Kings of retail law giving advice left, right and center.

Nice to see some sensible posts on here though between the usual nonsense.

Please bear in mind that you too are a consumer, you have rights, you are not a corporate drone.

Some people when they leave the house in the morning turn into corporations it would seem and this then gives them the right to rip of customers for as much money as possible then cry when ever they have to give some money back or just ignore their obligations thinking they can get away with it. Bankers and Computer programmers I'm talking about you!

QuebraRegra

Sithisvoid wrote: »

Here in the states they will try to tell you no, but in the end the customer is always right and you can return almost anything with a little patience and the right attitude. Unless it's digital. If it's digital you're boned.

Not necessarily....

I and other had GREAT success getting refunds from MS for digitally purchased content. In my case MS refunded me the price of purchase, yet I was still permitted to access the content. Then again this was for BATTLEFIELD4, which is the definition of broken. I wouldn't suggest trying this tactic more than once, and be prepared to document the advertised features that do not work.

I'm miffed as hell about the server BS, particularly as they avoided having an open beta/stress test. and even further as they had the xp from the PC launch to have taken "lessons learned" from.

They should be punished for having not prevented these issues (forgivable in the first week were this their first launch), but I'd hardly suggest anyone attempt a refund at this point. The game has merit, weather the storm.

As for punishment, they should award us all 2000 crowns immediately.... I'll accept that "apology" (nominal for an MMO).

MaulRx

I too would like a refund but wouldn't hold my breath. Shouldn't have bought the digital version, could have at least traded the disc in.

Paulington

elitekaosb16_ESO wrote: »

EU is investigating the validity of the software industries rule that if a game is opened you have accepted the T&C's as you have not even had the chance to read them - This is part of contract law - not consumer rights.

You cannot be entered into a contract without the ability to read it first.
A contract you are in cannot be amended unless both parties agree to the amendments, when no agreement can be reached the original contract is considered to still be in place.

Consumer protection law in the UK allows us 14 days to return unwanted or faulty goods providing they have not been opened or used.

Now can you see the clash?

How can you be refused a refund when it was impossible for you to agree to the T&C's before opening the product.

Contact law is where we the consumer can win. For instance, EA make a claim in their EULA that you can only take them to court in one place in the world... This is not the case and is not enforceable within the EU, so when you agree to T&C's such as these they cannot be enforced, they are an unfair contract.

Even if we completely disregard the EULA/TOS contract law issue, you are still trying to return a game that fundamentally works. The servers may be iffy at launch but I'd challenge you to find a judge that would rule on the game being faulty and so returnable based on the fact you can't access the servers properly during times of heavy load.

You cannot return opened games, unless they are faulty.

nimander99

I'd stick it out bra, server issues will work out Soon(TM) then you got a fantastic game to play and a ton of brand new experiences between you and the next content release