Can't send mail "player doesn't exist"

aaronm315 · June 2015

I'm on xb1 and trying to send some items to a friend to help him out but every time j press send I get an error code and a message saying he doesn't exist ! The process I used was social>friends>friend(gamertag)> send maill. This has worked when I send items to other friends it only seems to be this one specific friend anyone else encountered this?

agulus57 · July 2015

Going to the players profile I'm game and adding as favorite works. I've done this many times. It will bypass the bug.

Tallowby · June 2015

I get this also... Have multiple friends I can't send mail to.

"Name III" <-- Multiple same character issue?

EndlessLuny · June 2015

Word around the forums that I've seen is they gotta be online

Tallowby · June 2015

EndlessLuny wrote: »

Word around the forums that I've seen is they gotta be online

Nope that is not it... Same friends are online and still "Don't exist"

And offline friends can be sent mail. Do it all the time just certain individuals always get the message above.

ZOS_GinaBruno · June 2015

We're currently investigating an issue where you cannot send mail to someone who has a space in their Gamertag. Could this be the case, @aaronm315?

SinfulSoul · June 2015

oops... Gina beat me to the punch while I was writing the reply.

Tallowby · June 2015

ZOS_GinaBruno wrote: »

We're currently investigating an issue where you cannot send mail to someone who has a space in their Gamertag. Could this be the case, @aaronm315?

It is in my case. thanks for the update.

aaronm315 · June 2015

ZOS_GinaBruno wrote: »

We're currently investigating an issue where you cannot send mail to someone who has a space in their Gamertag. Could this be the case, @aaronm315?

The friend I'm trying to mail stuff to his gamertag is all one word

FancyTuna8 · June 2015

I had the same issue for a friend on xb1, no spaces in gamertag, and we were even online and grouped together.

flash2000 · June 2015

Having the same issue no matter who I'm trying to mail to in my friends list or in my current online group.

shadowminor · June 2015

I can't send email to anyone in friends list group or guild roster. Though the way I have found around this is to go to their gamer page and add as friend even with people I am already friends with. after adding as friend I can email them. I only have to do it once per log in. if I leave or get kicked then I have to add as friend again.

RoadPsychlist · June 2015

ZOS_GinaBruno wrote: »

We're currently investigating an issue where you cannot send mail to someone who has a space in their Gamertag. Could this be the case, @aaronm315?

Hey GinaBruno, I can confirm that having a space in their gamertag is not the only cause. I have 7 friends on my list and in our guild. There are three of these users who I cannot send email to: two have spaces the other does not. With these three users, I get the error mentioned by the OP. The error occurs whether they are online or not, and whether they are in game or not, and whether we were in group or not.

Andyra · June 2015

I have the same problem, can't send email to one friend, any fix yet? Thanks.

oni_olrox_ESO · June 2015

Still experiencing this issue, on Europe mega server. I can't mail items or money to my friend in game. From the Social > Friends > (Select my friends name) > Send Mail > Attach Item/cash > Send. To get a Error "There is no player with that name." The funny thing about this bug, is that I asked my friend to send me mail and he can... If I send the mail back to him as return to sender it actually goes through... I'm wondering if it just registered his name wrong or something on my friends list perhaps... I just donno what I have to actually type in for it to go to him...

navyspeed · June 2015

ZOS_GinaBruno wrote: »

We're currently investigating an issue where you cannot send mail to someone who has a space in their Gamertag. Could this be the case, @aaronm315?

Not the case. I can not send mail to anyone, in guild, out of guild, on friends list, not on friends list.

Keeperz · June 2015

I have the same issue seems random but permanent I either can send mail to someone or I can't it's not the spaces as it happens to friends without spaces as well

Some of my friends can't send mail to me and I have 0 spaces in my name

snackrat · June 2015

You can't mail or whisper cross-faction unless they're already on your in-game friends list, or in the same guild as you. If it isn't the space error, it may be that.

koetty · June 2015

Same problem here and friend has no spaces in name :-/

Thalmont · June 2015

Same problem friend has no spaces and it doesn't recognize his gamertag. It started with only him now anyone on my friends list is "not found". It's a pain when we aren't near each other but need to give the other an item or crafting material and have to travel to each other and trade instead of just useing the mail system.

Pizza_Magician · June 2015

are we supposed to be able to send mail to ourselves because I cant do that atm.

aaronm315 · June 2015

@Pizza_Magician if you're looking to trade gold/items between characters you can use the bank

Ticlet · June 2015

I have found a fix for this issue, a friend and I had the same problem to fix it go to social tab, friends, view profile, this will take you to dashboard click on favorite or friend button even if they are already there then click ok. Go back to game you should now be able to send them mail. Hope this helps.

Infinite12 · July 2015

yeah, I can't send mail to someone either. No spaces in their gamertag either. This is beyond weird.

The Elder Scrolls Online

Can't send mail "player doesn't exist"

Best Answer