They'll get to it SOON. ESO customer service below...
ushmeister wrote: »If they get it sorted out for me it would be purrrrfect!I'll get my coat...... and my ass over to the correct forum.
Post in the General Help forum here: http://forums.elderscrollsonline.com/en/categories/customer-support-general
That's the most appropriate place for this complaint. However, it may be a while as they are overwhelmed with other launch issues atm.