GAME CRASHING HAS RETURNED :(

Glurin · May 2015

Wily_Wizard wrote: »

Oops, I updated my post, I am in Central time zone.

Netswine wrote: »

Could it be a population issue? 1am EST would be like 10pm PST, which in my totally uninformed opinion could be peak playing time for the west coast.

Its possible. I usually quit round 3am because I cant take the relentless reboots anymore. So that would be 1am Pacific time.
The whole: *Crash > PC Reboot > Start Windows Normally > Wait > Windows Login > Wait > Start ESO > Wait > ESO Login > Wait > Play* scenario gets old, I deal with it until I lose too much hair, lol.

Have to agree, as I'm in the same boat. Though add to that the occasional crash on logging in to character, so as a workaround resize window, take ten steps forward, resize window again.

Don't ask me why it works, because I don't know. It just does. But since playing on a screen only slightly bigger than the size of your average cell phone doesn't work all that well, it's not a permanent solution.

Wily_Wizard · May 2015

I set up Windows Error Reporting to do a minidump if eso.exe crashes, but apparently a Windows debugger isn't going to work since the crash instantly kills windows before any dump can be written.

Maybe the only way to possibly catch these crashes is to have an optional ESO debugging tool that crashing players could use. The current ESO crash report ONLY works if eso.exe is the only thing that crashes. Since eso.exe causes the entire windows operating system to simultaneously crash with it, a local game debugger feels like the only way this will ever get solved. The weird thing is, I thought the architecture of the modern Windows OS was supposed to prevent any application layer crashes from taking down the entire OS. ESO must somehow be causing a Windows core service failure, a driver failure, or a kernel level crash.

There is nothing else I can think of to do on my end. I have tried all ESO suggestions, and most the player posted suggestions, to no avail. There is zero dust in my PC and the temps run stable for the CPU and GPU. I set up temperature alarms and they have never gone off 1 time. Courtesy of the persistent ESO crashes I have painstakingly gone through every single driver and firmware layer on my PC and insured that everything has the latest possible versions. I've been through my network and even upgraded my network card and router to newer next generation stuff.

I don't know how textures/mipmaps are managed in this game, but in some older games I have seen bizarre crashing like this from poorly managed new items that were added into the game and clients would randomly crash whenever they encountered these objects. Sometimes it was something as simple as an NPC's clothing item, a new player fashion item, or some arbitrary non-conforming xml code in a menu window...but when the client side couldn't render the pixels, it caused a crash.

I only have 3 hairs left, I hope you can resolve this crashing soon.

Netswine · May 2015

Wily, have you tried a few hours of MemTest86? A few years back, I built a rig for a friend of mine that would only crash (complete OS reboot) on certain applications, and we could not find what was wrong. I left it running MemTest86for a few hours just to find that there were some intermittent errors with a DIMM. It would sometimes pass error free, while failing on other passes.

Wily_Wizard · May 2015

Netswine wrote: »

Wily, have you tried a few hours of MemTest86?.

Yeah, I put it on and forgot about it and it ran overnight and into the next day, probably 15 hours with no errors. I also tried to underclock my RAM just for grins, and that didn't help either.

This is actually the most stable PC I have ever had. I Went with the Intel Extreme motherboard for stability, instead of the Gigabyte or ASUS for OC prowess. Well, according to the reviews it was the most stable, and for me it has been extremely stable...until I run ESO.

Wily_Wizard · May 2015

Something I forgot to mention...most of the crashes cause me to respawn dead!
This is because ESO doesn't remove you from the game world if you get disconnected, it just leaves your player standing there helpless. This doesn't bode well with dungeons at all. Hopefully the players I'm running with know why I suddenly stopped helping/healing. Additionally, it gets costly to keep such a huge supply of soul filled shards on hand, and to keep up with the repairs on my equipment. 1/2 my game I run around with 0 armor because I just get too tired or too poor to fix it.

Wily_Wizard · May 2015

OK, so a pattern is starting to emerge now for *some* crashes.
Currently I'm in Grahtwoods's Ossuary of Telacar dungeon. About 1/2 way inside I started crashing like crazy, at least 5 times in a row. Sometimes it crashed immediately after it completed the load on my character, and sometimes it took 10-15 seconds, but it consistently crashed with me not doing anything in the dungeon. So I waited long enough and then it respawned me outside the dungeon at the entrance. At this point I was free to move around, kill things, click on things without any crashing, and the game ran perfectly smooth.

So I went back to the dungeon, and as soon as I entered, BAM! crash/reboot!
It respawned me inside the door of the dungeon, so I stood there 10 seconds, and BAM! crash reboot.

I'm typing this now while I'm waiting for the timer to boot me out of the dungeon, just so I can play again. I would like to finish my quests in there, but if I try, I will likely have to beat on some poor defenseless inanimate object, lol.

This exact dungeon crashing scenario(in other zones) has happened on my other characters as well within the last week. I don't remember the crashes ever being reproducible like this in the past, they always seemed more random. Maybe this is progress?

EDIT: at the same time I was typing this post, the forum was giving me "over capacity" errors in my browser. Is there a possibility this could also be affecting the game?

UPDATE: I lied...27 crashes and 4 hours later and I still haven't been able to get into the throne room in Ossuary of Telacar dungeon.

UPDATE2: A little over 4 hours and 29 crash/reboots later, I finally finished 1 dungeon. Welcome to my ESO world. Well, at least that got to be some kind of (dubious)record. I wonder how much the armor repair bill is going to cost this time...
.

DragonSamurai360 · May 2015

Wily_Wizard wrote: »

OK, so a pattern is starting to emerge now for *some* crashes.
Currently I'm in Grahtwoods's Ossuary of Telacar dungeon. About 1/2 way inside I started crashing like crazy, at least 5 times in a row. Sometimes it crashed immediately after it completed the load on my character, and sometimes it took 10-15 seconds, but it consistently crashed with me not doing anything in the dungeon. So I waited long enough and then it respawned me outside the dungeon at the entrance. At this point I was free to move around, kill things, click on things without any crashing, and the game ran perfectly smooth.

So I went back to the dungeon, and as soon as I entered, BAM! crash/reboot!
It respawned me inside the door of the dungeon, so I stood there 10 seconds, and BAM! crash reboot.

I'm typing this now while I'm waiting for the timer to boot me out of the dungeon, just so I can play again. I would like to finish my quests in there, but if I try, I will likely have to beat on some poor defenseless inanimate object, lol.

This exact dungeon crashing scenario(in other zones) has happened on my other characters as well within the last week. I don't remember the crashes ever being reproducible like this in the past, they always seemed more random. Maybe this is progress?

EDIT: at the same time I was typing this post, the forum was giving me "over capacity" errors in my browser. Is there a possibility this could also be affecting the game?

UPDATE: I lied...27 crashes and 4 hours later and I still haven't been able to get into the throne room in Ossuary of Telacar dungeon.

UPDATE2: A little over 4 hours and 29 crash/reboots later, I finally finished 1 dungeon. Welcome to my ESO world. Well, at least that got to be some kind of (dubious)record. I wonder how much the armor repair bill is going to cost this time...
.

Maybe try contacting customer support, explain to them the issue and see if they would escalate your issue to the developers. As this seems like a very serious issue they need to take a look at. Otherwise I don't think it would get fixed. Plus if it is a very serious issue it's possible it could spread to other ESO players since all of us use the same patches over and over. If you do decide to do this keep us informed or if you find a fix let us know too but otherwise good luck.

mateoz · May 2015

I had 3 windows BSOD while playing ESO recently and i found the root of it beeing the 14.12 AMD latest driver.

I installed the 15.x beta one and it is fixed for me.

If using the latest driver from AMD try reverting to an older one or the beta one.

Good luck

Threemoons · May 2015

Heyo. Quick update from yours truly:

Once again, ESO Monday patch coincided with an NVidia Patch Update.

Installed both.

Messed-up load screens stopped, play seems pretty stable now.

Good luck all...hopefully this trend of positivity will continue.

RE AMD issues--I don't have an AMD driver so YMMV, but a rollback can't hurt; in the past I've had to roll back my NVIDIA drivers for other games so it can't hurt to try.

Glurin · May 2015

Wily_Wizard wrote: »

OK, so a pattern is starting to emerge now for *some* crashes.
Currently I'm in Grahtwoods's Ossuary of Telacar dungeon. About 1/2 way inside I started crashing like crazy, at least 5 times in a row. Sometimes it crashed immediately after it completed the load on my character, and sometimes it took 10-15 seconds, but it consistently crashed with me not doing anything in the dungeon. So I waited long enough and then it respawned me outside the dungeon at the entrance. At this point I was free to move around, kill things, click on things without any crashing, and the game ran perfectly smooth.

So I went back to the dungeon, and as soon as I entered, BAM! crash/reboot!
It respawned me inside the door of the dungeon, so I stood there 10 seconds, and BAM! crash reboot.

I'm typing this now while I'm waiting for the timer to boot me out of the dungeon, just so I can play again. I would like to finish my quests in there, but if I try, I will likely have to beat on some poor defenseless inanimate object, lol.

This exact dungeon crashing scenario(in other zones) has happened on my other characters as well within the last week. I don't remember the crashes ever being reproducible like this in the past, they always seemed more random. Maybe this is progress?

EDIT: at the same time I was typing this post, the forum was giving me "over capacity" errors in my browser. Is there a possibility this could also be affecting the game?

UPDATE: I lied...27 crashes and 4 hours later and I still haven't been able to get into the throne room in Ossuary of Telacar dungeon.

UPDATE2: A little over 4 hours and 29 crash/reboots later, I finally finished 1 dungeon. Welcome to my ESO world. Well, at least that got to be some kind of (dubious)record. I wonder how much the armor repair bill is going to cost this time...
.

If you find a spot where it pretty consistently crashes again, try my suggestion of reducing the size of the window to like, less than a quarter of your total screen size. I'm really curious if it's just me or if it works for others. If it works, then it's at least some kind of clue as to what the problem might be. Can't say what it really indicates, because I don't know, but it would be something at least.

Wily_Wizard · May 2015

Glurin wrote: »

If you find a spot where it pretty consistently crashes again, try my suggestion of reducing the size of the window to like, less than a quarter of your total screen size. I'm really curious if it's just me or if it works for others. If it works, then it's at least some kind of clue as to what the problem might be. Can't say what it really indicates, because I don't know, but it would be something at least.

I'll try it next time I find an area like that.

DragonSamurai360 · May 2015

Well one bonus to the console version would be you don't have to worry about crashing and system stability issues. The only things would be annoying in game bugs, but it would probably be more worth dealing with for a while if we can all run the game fine. Then again I would pay $$ for an expansion or something that makes the game stable kind of like having one massive patch of fixes and content with hardly any bugs. Plus if they took more time to make it these things wouldn't happen. My games been perfectly stable till the justice system came out and boom complete instability. I shouldn't have to disable add ons and tweak the INI settings file just to not get a complete game freeze when some Dragon-knight decides to blow flame across the room. But since I've been playing it with some settings tweaked in the INI and the minimap addon removed and limit my play time to about 6 hours. It's been completely stable besides high latency with a large amount of players in the area, but that's because I have slow internet and nothing I can do about. Due to the fact there is no other ISP with DSL in my area and the other one is satellite internet which would be terrible I live in a rural area with lots of forests and dirt roads with phone lines lol. 180kb's is the max download speed I have, slow, but that's why I make backups of games when I need to to avoid re downloading. Sorry for the rant and no offense to ZOS you guys are awesome, but please as a BIG fan of your game please fix it, I don't want to see the best MMO I've played go to ruin. Thus the reason I'm still subscribed.

anthurb16_ESO · May 2015

Not in the mood for a rant, so just some little feedback before I leave ESO again for good.

- installed ESO last week (nee installation)
- all drivers up to date
- running lots of other games without any issues

In ESO
- randomly get crashes due to graphic errors/reboots. Happens quite often
- additionally get kicked randomly from game without any error to login screen
minor things:
- access to guild bank still takes forever sometimes ? No improvement since release here too. Annoying
- Loading screens take much too long. Maybe I just recognize those because of all thos crashes/logouts.

Whatever, might be a nice MMO to be played casually but with all those bugs unplayable for me. Bye and good luck fixing this mess.

Elderpatriot · May 2015

Getting crashes aswell - not that often so it becomes unplayable but 1 time a day for sure.

How does the Crash looks like:

The Screen is frozen and Sound effects are still playing - even soundeffects from other players passing by. So the game itself has not crashed completly somehow. After a while and tabbing to Desktop the screen goes black. I am able to call the taskmanager, where ESO.exe is labled "not active". After ending the process, Desktop is again accessable and everthing is running fine. I have to restart Eso.Exe to continue playing.

Where did it appear?

Most of the time the crash is showing up in busy areas such as Towns. Although got one in a taverne while talking to the NPC-Guild leader.

PC-System:

Windows 8.1 64-bit
8GB DDR3-1600 Ram (checked with MEMTEST86)
Nvidia GTX 970 4GB
Intel Xeon E3 1231V3 (technically a Haswell Core-i7 @ 3,4 - 3,8Ghz)
Nvidia driver 352.86

Ingame Settings:

Ultra-Preset
3840 x 2160 DSR in Fullscreen

Threemoons · May 2015

Oy vey. After a WHOLE TWO WEEKS of no crashing, this latest update is doing me in. In the middle of combat, had a total freeze, as in had to power down my machine. Of course when I relogged I was dead. Had to pay for repairs, etc on what should have been an easy kill.

And now I see that they are NOT doing standard Monday maintenance.

Zenimax, please try to get things right already.

Threemoons · May 2015

Let me also add that the old issue of interiors not resolving, and me having to manually do a /reloadui are back as well.

Glurin · May 2015

They are probably not doing maintenance today because it's a holiday.

Threemoons · May 2015

Glurin wrote: »

They are probably not doing maintenance today because it's a holiday.

D'OH!

Meh, if you work on an irregular schedule you tend to forget about stuff like Federal holidays and things....

Onward!

Threemoons · June 2015

By Dibella's golden pasties! A two GIG update? Also coincidentally timed to an NVidia driver update....downloading now...let's see what this one does....

Wily_Wizard · June 2015

Threemoons wrote: »

By Dibella's golden pasties! A two GIG update? Also coincidentally timed to an NVidia driver update....downloading now...let's see what this one does....

The NVidia driver update was to add support for the GTX-980 Ti and the new game, Heroes of the Storm.

cote-bmsb16_ESO · June 2015

I've been playin since last year, and now Im getting these damn issues. Error 200, <<1>> error, launcher not updating any info, or getting placed into Wayrest then getting booted out 2 minutes later. I was playing since I woke up this morning (my day off), I was having no issues at all, running dungeons, fast travelling, ya know, the usual. Around supper time, my frame rate dropped. Nothing responded for a minute, then I got disconnected out of the dungeon and to the character screen, then out to the login screen.
I tried to log back in a few times, sometimes it would get me online, then get disconnected. Sometimes it doesn't even update the launcher news.
I reset my modem, turned off my addons, repaired, checked my firewall, and then submitted a ticket. IDK WTF HELP ZOS

Threemoons · June 2015

Oy. So, now, random crashes are back. I could just be walking in a town and I have to cntrl-alt-del to quit the game...provided I don't have to power down totally. As usual, no chance/screen to file a bug report.

Nice going, Zenimax.

Please fix.

Dragsooth · June 2015

Threemoons wrote: »

Oy. So, now, random crashes are back. I could just be walking in a town and I have to cntrl-alt-del to quit the game...provided I don't have to power down totally. As usual, no chance/screen to file a bug report.

Nice going, Zenimax.

Please fix.

Same here, I come back to the game like once every two weeks to restart my research (cause I can't be bothered to play the game till the crashing is fixed) and I can't even walk down the streets without that exact type of crash. You'd think they'd fixed it by now, but nope.

Rylana · June 2015

This ride never ends.

on D3D11 - crash every 10 minutes, max of 15. But never fails to crash.
on D3D9 - crash every 10 minutes, max of 20, but never fails to crash
on OPENGL - never crashes in PvE (have had some kicks to char select, likely unrelated server lag issues), but crashes in Cyrodiil every 15-20 minutes, without fail.

Before 2.0.10 OPENGL had been my godsend and I could go 2-3 hours or even more without a crash of any kind even in super laggy situations involving 100 players.

Today? I cant even make the ride from Arrius to Sejanus without worrying that ill crash before I get there.

Crash defined by me: CTD "Eso has quit unexpectedly" (the game could be running smooth as silk with no outward signs of anything wrong, and it just... stops)

So what changed client side in 2.0.10 that now makes Cyrodiil a no-mans land. Nothing on my end has changed.

Threemoons · June 2015

Also, notably, no patch this Monday.

I suppose the response will be to blame the end user settings.

Can we get an answer Zenimax?

Xael · June 2015

Wily_Wizard wrote: »

Netswine wrote: »

Wily, have you tried a few hours of MemTest86?.

Yeah, I put it on and forgot about it and it ran overnight and into the next day, probably 15 hours with no errors. I also tried to underclock my RAM just for grins, and that didn't help either.

This is actually the most stable PC I have ever had. I Went with the Intel Extreme motherboard for stability, instead of the Gigabyte or ASUS for OC prowess. Well, according to the reviews it was the most stable, and for me it has been extremely stable...until I run ESO.

A lot of people here seem to be confused.
The issue is likely ESO, not your computer.
A lot of players with high end computers still randomly crash and have other ridiculous issues that have long plagued the community since beta.
The feedback provided are almost always generic and rarely fix these issues.

For example, I crash daily, doing a variety of different things in the game. Anything from mounting up to interacting with an NPC or object. Currently I am responding to this thread directly after a crash trying to interact with an Enchanter NPC.

This game has serious problems, but please ZOS, PLEASE, keep adding cosmetic "LIMITED TIME ONLY!" items to your store so you can milk the ignorant to fund your failed console launch. Strange how you had over a year to get that right and messed that up too...

Bouvin · June 2015

If it makes you feel better it's crashing on consoles too.

..

Saelavee · June 2015

I played this game during BETA and when it first released last year. I stopped playing because I started school and my husband didn't have this game at the time. Now I'm back, with my hubby, since 2 weeks ago and I crash all the time. I decided to post because I just went through 5-6 crashes within a 15-20 minute period running around outside Elden Root looking for harvesting nodes. Sometimes I get a black screen with my sound effects still running but mostly I get the "The game has stopped working" box. I would say about half the times I crash I'm just standing around somewhere and the other half I am running around or fighting something.
Because of my crashing I had decided to upgrade my system, thinking maybe that would solve my problems. Previously I was running:

Windows 7 32bit
AMD Athlon II Dual core 3.40GHz processor
4GB DDR3-1600 RAM
Nvidia GT 520 graphics card

With my upgrades I am now running:

Windows 8.1 Pro 64bit
AMD Athlon II Dual core 3.40GHz processor
8GB DDR3-1600 RAM
Nvidia GTX 750 Ti graphics card

And a fresh install of the game. This has not helped the problem at all. My husband essentially has the same system as I do, we had them custom built at the same time with the same hardware. I currently have a better graphics card then he does and while I have Windows 8.1 64bit he has Windows 7 64bit but everything else is exactly the same. He doesn't crash. He has once or twice but turned his graphics down and is fine. This is not the case for me. I find this odd.
So I'm posting here just to let it be known there's another player out there with this problem. I've submitted my crash reports every time. I haven't tried any of the "fixes" mentioned in this thread because from my reading they apparently don't work.
I'll sit here and cross my fingers hoping this gets figured out soon because I really love this game, it's beautiful and I'm really enjoying my templar.

Thank you!
I have faith in you ZOS don't let me down!

wrlifeboil · June 2015

Saelavee wrote: »

I played this game during BETA and when it first released last year. I stopped playing because I started school and my husband didn't have this game at the time. Now I'm back, with my hubby, since 2 weeks ago and I crash all the time. I decided to post because I just went through 5-6 crashes within a 15-20 minute period running around outside Elden Root looking for harvesting nodes. Sometimes I get a black screen with my sound effects still running but mostly I get the "The game has stopped working" box. I would say about half the times I crash I'm just standing around somewhere and the other half I am running around or fighting something.
Because of my crashing I had decided to upgrade my system, thinking maybe that would solve my problems. Previously I was running:

Windows 7 32bit
AMD Athlon II Dual core 3.40GHz processor
4GB DDR3-1600 RAM
Nvidia GT 520 graphics card

With my upgrades I am now running:

Windows 8.1 Pro 64bit
AMD Athlon II Dual core 3.40GHz processor
8GB DDR3-1600 RAM
Nvidia GTX 750 Ti graphics card

And a fresh install of the game. This has not helped the problem at all. My husband essentially has the same system as I do, we had them custom built at the same time with the same hardware. I currently have a better graphics card then he does and while I have Windows 8.1 64bit he has Windows 7 64bit but everything else is exactly the same. He doesn't crash. He has once or twice but turned his graphics down and is fine. This is not the case for me. I find this odd.
So I'm posting here just to let it be known there's another player out there with this problem. I've submitted my crash reports every time. I haven't tried any of the "fixes" mentioned in this thread because from my reading they apparently don't work.
I'll sit here and cross my fingers hoping this gets figured out soon because I really love this game, it's beautiful and I'm really enjoying my templar.

Thank you!
I have faith in you ZOS don't let me down!

You list the hardware but not the software that you have running on the computer. Your hardware is more than sufficient to run ESO.

Are you using the Win 8.1 firewall or are you running a third party anti-malware suite? Most of the login problems I've had in the past was with my firewall (Zonealarm). I know this because when I uninstalled ZA and enabled the Windows firewall, the ESO login problems disappeared. I reinstalled ZA and allowed it to learn which ports to open and everything worked fine after that.

Saelavee · June 2015

wrlifeboil wrote: »

You list the hardware but not the software that you have running on the computer. Your hardware is more than sufficient to run ESO.

Are you using the Win 8.1 firewall or are you running a third party anti-malware suite? Most of the login problems I've had in the past was with my firewall (Zonealarm). I know this because when I uninstalled ZA and enabled the Windows firewall, the ESO login problems disappeared. I reinstalled ZA and allowed it to learn which ports to open and everything worked fine after that.

I've allowed ESO through my Windows firewall and Nortons firewall, was one of the first things I did upon installing the game. I can try disabling one or both and see how that goes. I'm not having problems logging in, I'm having problems with crashing, the same problem everyone else on this thread is having. I can log in perfectly fine but after a while I crash. Sometimes once an hour sometimes repeatedly as I described in my original post. /shrug. It only really bothers me when I'm trying to do something or when it's repeatedly, other then that I can live with it until it gets fixed.
It seems to me it's a problem on ZOS's end, because as you've pointed out, my hardware is more than sufficient to run the game. As with everyone else's hardware here. I practically wiped my hard drive and freshly installed new OS with the new graphics card and fresh install of the game and am still having this problem. Other then that and Norton I don't have any other software currently installed on my system at the moment. There should be no reason why I would have any issues with the game coming from my end. I'll try the firewall thing though, why not, thanks.