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Bought the PS4 upgrade using paypal, got receipt from paypay for purchase but my eso acct dsnt show?

dbonifaci_ESO
dbonifaci_ESO
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So I bought the $20 offer to for ESO for my ps4 using paypal today. I got a confirmation email from paypal that the $20 was sent to Zenimax. It then tried to redirect me back to the ESO account page but it never loaded. So I have the confirmation email, but I dont see anywhere on my ESO account page that i've purchased it, just the option to buy it again. Any ideas how this works?
  • Heromofo
    Heromofo
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    I'd definitely put a ticket in asap bud
  • dbonifaci_ESO
    dbonifaci_ESO
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    I put in a ticket, but the email of the purchase from paypal even has the order# which matches the format all my previous transactions on my ESO account have. Does it take some time when you buy this through paypal before you see the transaction show?
  • NewBlacksmurf
    NewBlacksmurf
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    I bought mine in the store page via PayPal for Xbox one and no issues.

    Log out, log back into the account page and check.
    It should show that you own it at the bottom of the page
    Edited by NewBlacksmurf on May 7, 2015 11:00PM
    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
  • dbonifaci_ESO
    dbonifaci_ESO
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    I bought mine in the store page via PayPal for Xbox one and no issues.

    Log out, log back into the account page and check.
    It should show that you own it at the bottom of the page

    yeah I bought this earlier this afternoon. logged into my account again tonight and nothing showing.
  • NewBlacksmurf
    NewBlacksmurf
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    I bought mine in the store page via PayPal for Xbox one and no issues.

    Log out, log back into the account page and check.
    It should show that you own it at the bottom of the page

    yeah I bought this earlier this afternoon. logged into my account again tonight and nothing showing.

    Do you have the email? If so create a ticket if you don't have the email...do you have more than one TES log-ins ?
    For example my Account log-in is completely different from my forum log-in but I played beta under two different accounts and choose one to keep but the other still exists


    Just brainstorming. I'm sure you've tried all of that.
    Best of luck with a ticket
    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
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