Its eerie that ZOS doesn't communicate regarding the latency issue, other than 1 post in March....

Jasli · April 2015

I mean come on, the least you guys can do is acknowledge that it exists. It makes any "large scale PvP" pretty much unplayable or at the very least a who can spam more spells with more people game. Siege weapons being lost because of lag, you place them and they become unusable. As of the last week I have noticed even doing trials that there are latency issues with my latency shooting up from 120 to over 4k. Lastnight in Cyrodiil, the game looked like a stop motion movie. our group of 16, which some factions might refer to as a "Zerg" was moving from Drake to Sej 25 feet at a time, stopping then warping 25 feet, etc etc. the battles consisted of seeing the enemy group, then the groups converged then a warpfest of bodies.
I really want to see this game thrive, but with the current decisions being made to ignore the playerbase on items such as this it boggles my mind. I'm in no way a business major, but I would think even in this realm customer service still means something. The following clip is a direct quote from the current ESO website, kind of funny if your a current player;

"The drums of war have reached a fever pitch, calling the warriors of Tamriel to the field of battle. The Daggerfall Covenant, the Ebonheart Pact, and the Aldmeri Dominion will take up arms and fight for control of Cyrodiil, the Imperial City, and the throne of Tamriel.

Featuring three-sided Player vs. Player (PvP) gameplay, The Elder Scrolls Online: Tamriel Unlimited supports hundreds of players on screen at once in an open world fight for control of Cyrodiil. Seize, hold, and control the resources of massive strongholds. Utilize massive siege weapons to crumble fortress walls and smash through fortified gates. Conquer the Imperial City, and your alliance's top player could even be crowned Emperor!

Get ready for the most intense online PvP experience ever created, with The Elder Scrolls Online: Tamriel Unlimited.

The Elder Scrolls Online: Tamriel Unlimited features the largest PvP battles seen in a major online RPG. The game supports hundreds of onscreen players in epic battles. Swords and axes collide, spells and powers illuminate the ground and sky, and fires rage on embattled stronghold walls. Will you survive these epic battles? Can your overwhelming force take the keep, or will you be forced to retreat?

The Elder Scrolls Online: Tamriel Unlimited is built to accommodate hundreds of players onscreen at once."

I don't think putting a band-aid on this by spreading players out and encouraging that they do not engage into "epic battles" is a valid fix. But, like I said just engage us with the acknowledgment that something is broken and dedicate the resources to fix it. It really does feel as if ZOS has abandoned PC players and don't care about them because they are looking to the next platform.

Like I said I want this game to succeed, you guys want constructive criticism and solutions, I think i threw some out there.....
Communicate.

Thanks

@ZOS_GinaBruno @ZOS_PaulSage

bertenburnyb16_ESO · April 2015

"have u tried restarting your router?"

Wintersage · April 2015

In-game router restarts Coming Soon.

Also, might have more luck with @ZOS_Akatosh. He's got all the answers.

Saddiq · April 2015

Well, technically they have frankly and explicitly acknowledged it multiple times. There was an entire ESO Live interview devoted to the exact topic. Both Brian and Gina outright referenced the massive amount of topics about it on the forums in the interview multiple times.

But, obviously, they haven't solved the issue and also obviously they're not devoting enough resources to it.

Vaerth · April 2015

Jasli wrote: »

I mean come on, the least you guys can do is acknowledge that it exists. It makes any "large scale PvP" pretty much unplayable or at the very least a who can spam more spells with more people game. Siege weapons being lost because of lag, you place them and they become unusable. As of the last week I have noticed even doing trials that there are latency issues with my latency shooting up from 120 to over 4k. Lastnight in Cyrodiil, the game looked like a stop motion movie. our group of 16, which some factions might refer to as a "Zerg" was moving from Drake to Sej 25 feet at a time, stopping then warping 25 feet, etc etc. the battles consisted of seeing the enemy group, then the groups converged then a warpfest of bodies.
I really want to see this game thrive, but with the current decisions being made to ignore the playerbase on items such as this it boggles my mind. I'm in no way a business major, but I would think even in this realm customer service still means something. The following clip is a direct quote from the current ESO website, kind of funny if your a current player;

"The drums of war have reached a fever pitch, calling the warriors of Tamriel to the field of battle. The Daggerfall Covenant, the Ebonheart Pact, and the Aldmeri Dominion will take up arms and fight for control of Cyrodiil, the Imperial City, and the throne of Tamriel.

Featuring three-sided Player vs. Player (PvP) gameplay, The Elder Scrolls Online: Tamriel Unlimited supports hundreds of players on screen at once in an open world fight for control of Cyrodiil. Seize, hold, and control the resources of massive strongholds. Utilize massive siege weapons to crumble fortress walls and smash through fortified gates. Conquer the Imperial City, and your alliance's top player could even be crowned Emperor!

Get ready for the most intense online PvP experience ever created, with The Elder Scrolls Online: Tamriel Unlimited.

The Elder Scrolls Online: Tamriel Unlimited features the largest PvP battles seen in a major online RPG. The game supports hundreds of onscreen players in epic battles. Swords and axes collide, spells and powers illuminate the ground and sky, and fires rage on embattled stronghold walls. Will you survive these epic battles? Can your overwhelming force take the keep, or will you be forced to retreat?

The Elder Scrolls Online: Tamriel Unlimited is built to accommodate hundreds of players onscreen at once."

I don't think putting a band-aid on this by spreading players out and encouraging that they do not engage into "epic battles" is a valid fix. But, like I said just engage us with the acknowledgment that something is broken and dedicate the resources to fix it. It really does feel as if ZOS has abandoned PC players and don't care about them because they are looking to the next platform.

Like I said I want this game to succeed, you guys want constructive criticism and solutions, I think i threw some out there.....
Communicate.

Thanks

@ZOS_GinaBruno @ZOS_PaulSage

You expect them communicate? Come on now! LMAO!

Weberda · April 2015

Saddiq wrote: »

Well, technically they have frankly and explicitly acknowledged it multiple times. There was an entire ESO Live interview devoted to the exact topic. Both Brian and Gina outright referenced the massive amount of topics about it on the forums in the interview multiple times.

But, obviously, they haven't solved the issue and also obviously they're not devoting enough resources to it.

One of the most telling comments by a ZOS employee was "we haven't given up on it" (meaning they're still trying to come up with fixes). I translate this as "we don't know how to fix it.....yet". I don't know if they'll ever come up with a solution

Brassmonkey · April 2015

I think they should have different versions of the campaign that supports less amounts of people at a time. Maybe split it up a bit more so their isn't 100's people onscreen casting aoe spells. Either way they'll have to address it with the current impending release for consoles. I think the console users may have a harder time with the lag than we do. I may be wrong obcourse.

glak · April 2015

Brassmonkey wrote: »

I think they should have different versions of the campaign that supports less amounts of people at a time. Maybe split it up a bit more so their isn't 100's people onscreen casting aoe spells. Either way they'll have to address it with the current impending release for consoles. I think the console users may have a harder time with the lag than we do. I may be wrong obcourse.

On the right track.. they should have a vet Campaign starting with no AoEs except siege and Templar healing AoEs whereby every couple days they introduce another AoE ability via hot fix.
This is a very old suggestion. May have to be done on Live for it to be fruitful. Because there will be no lag on such a campaign with 200 players on screen, players are sure to use it.

Sylvyr · April 2015

You have two choices.

1) *crickets*
2) "You're issue is important to us, please remain on the line and we will be with your shortly"

Rescorla_ESO · April 2015

If ZOS can't solve the latency problem with the PC version of the game, the console version will have it significantly worse considering there will be a lot more console players than PC players.

The lack of keyboard text chat support may help decrease lag in Cyrodil since there won't be a way to issue out orders via zone chat to coordinate movement of the Zerg. In theory that means the PVP activity in Cyrodil will be more spread out instead of concentrated like we see in the PC version.

Sylvyr · April 2015

They will be on their own servers... with their own code if I'm guessing right (no text chat, voice chat in game, etc). Will they have addons?

It's possible that ZoS is designing console Cyrodiil in ways that will make it better than what we are seeing on PC servers?

I don't know anyone in console beta, but maybe they have some perspective.

Saddiq · April 2015

Has anyone suggested forced lowering of graphics yet? I don't think I've seen that proposed. Lots of folks seemed to have helped their own experience by turning down their graphics quality in Cyrodiil. Maybe if the game forced it on us in PVP they'd uncover some of the underlying problems.

Probably a stupid suggestion, but I'm not a programmer and haven't seen this one suggested yet.

Completely on speculation, if I had to guess I'd think they might have discovered some of the problems and they're so fundamentally tied into the core programming that the only solution is creating a brand new Cyrodiil that just looks the same but has an entirely different engine underneath it. If they can't solve the bugs after a year of troubleshooting, that would seem to be a reasonable next step.

Jasli · April 2015

Sylvyr wrote: »

They will be on their own servers... with their own code if I'm guessing right (no text chat, voice chat in game, etc). Will they have addons?

It's possible that ZoS is designing console Cyrodiil in ways that will make it better than what we are seeing on PC servers?

I don't know anyone in console beta, but maybe they have some perspective.

I truly believe the issue is in the coding. I would be totally supportive if they came out with this and said they wanted to rebuild cyrodiil from the ground up, it would at least be a step in the right direction. Right now I think they are patching code over code and its just in need of cleanup. I could be totally off base as well, but its what I believe is happening.

Rylana · April 2015

They saw this thread, but the reply is still coming. Remember, ping of 999+ can result in delays.

jelliedsoup · April 2015

i have a very simple solution - remove aoe.

it's lazy anyway.

Bouvin · April 2015

Thymos · April 2015

Rescorla_ESO wrote: »

If ZOS can't solve the latency problem with the PC version of the game, the console version will have it significantly worse considering there will be a lot more console players than PC players.

The lack of keyboard text chat support may help decrease lag in Cyrodil since there won't be a way to issue out orders via zone chat to coordinate movement of the Zerg. In theory that means the PVP activity in Cyrodil will be more spread out instead of concentrated like we see in the PC version.

They will have an easier time fixing a lot of issues with the console version, because everyone's PS4 is the same, and everyone's Xbone is the same. Not everyone's PC is the same, though.

Sallington · April 2015

Thymos wrote: »

Rescorla_ESO wrote: »

If ZOS can't solve the latency problem with the PC version of the game, the console version will have it significantly worse considering there will be a lot more console players than PC players.

The lack of keyboard text chat support may help decrease lag in Cyrodil since there won't be a way to issue out orders via zone chat to coordinate movement of the Zerg. In theory that means the PVP activity in Cyrodil will be more spread out instead of concentrated like we see in the PC version.

They will have an easier time fixing a lot of issues with the console version, because everyone's PS4 is the same, and everyone's Xbone is the same. Not everyone's PC is the same, though.

Except for latency has nothing to do with client hardware... It's all on the server-side of things.

FPS drops are client hardware related. Latency so high that no one is dying for 10 minutes is server related.

Heromofo · April 2015

Dear Zos

@ZOS_AlanG
Because he will actually answer

Why are we forced to submit tickets to get questions answered?.
What i mean by this is
Just got this little tidbit from the Customer Support email:
« hide previous quotes
Hi ,

I'm really sorry for the delay of answer, we have been quite busy lately.

We are well aware of the feedback regarding the chat on console and even though it will probably not be available at the release, but this is something we are considering thanks to the feedback from the players as you just did.
Regarding your second question, there is no plan to remove the text chat from the PC version so you don't have to worry about it

I hope I answered to your questions and concerns and I wish you a great day.

Warmest regards,
Yoann
The Elder Scrolls Online Tamriel Unlimited Team

Why couldn't we just been told this to save all the tickets put in to just get an answer?.
The easy questions get an answer quickly but if you want to know ZOS opinion on the harder topics like housing you are forced to put a ticket in to get the answers we need so we can relay it back to the thread.

Would love to know if we can come to a comprise on this.

Edit: ZOS this answer made me happy just to know you guys where listing and even planned on acting off it but not to hold our breath off the bat. Boom happy now

Heromofo · April 2015

Heromofo wrote: »

Dear Zos

@ZOS_AlanG
Because he will actually answer

Why are we forced to submit tickets to get questions answered?.
What i mean by this is
Just got this little tidbit from the Customer Support email:
« hide previous quotes
Hi ,

I'm really sorry for the delay of answer, we have been quite busy lately.

We are well aware of the feedback regarding the chat on console and even though it will probably not be available at the release, but this is something we are considering thanks to the feedback from the players as you just did.
Regarding your second question, there is no plan to remove the text chat from the PC version so you don't have to worry about it

I hope I answered to your questions and concerns and I wish you a great day.

Warmest regards,
Yoann
The Elder Scrolls Online Tamriel Unlimited Team

Why couldn't we just been told this to save all the tickets put in to just get an answer?.
The easy questions get an answer quickly but if you want to know ZOS opinion on the harder topics like housing you are forced to put a ticket in to get the answers we need so we can relay it back to the thread.

Would love to know if we can come to a comprise on this.

Wanna give us the answer to say what is going on with the enforcer part of the justice system?.

Elsonso · April 2015

Saddiq wrote: »

Well, technically they have frankly and explicitly acknowledged it multiple times. There was an entire ESO Live interview devoted to the exact topic. Both Brian and Gina outright referenced the massive amount of topics about it on the forums in the interview multiple times.

But, obviously, they haven't solved the issue and also obviously they're not devoting enough resources to it.

I agree with everything but the last paragraph. In terms of scale, you don't know that. None of us know that. They might have better luck with some different people, but "enough resources" is a fallacy. Managers fall into that trap all the time. Just throw more bodies at it. If it takes 9 months for one woman to make one baby, nine mothers should be able to do it in one month.

I think they are serious and dedicated to fixing, or more precisely, reducing the lag. I believe they know what is causing it, or most of it. I also believe that the optimal change is one that is either very expensive, something they are unwilling to do, or both. They are looking for other answers.

RainfeatherUK · April 2015

forums.elderscrollsonline.com/en-GB/discussion/157157/update-on-cyrodiil-performance/p1

They are already more than aware of it. The post from march will have to do for now

Sylvyr · April 2015

Thymos wrote: »

Rescorla_ESO wrote: »

If ZOS can't solve the latency problem with the PC version of the game, the console version will have it significantly worse considering there will be a lot more console players than PC players.

The lack of keyboard text chat support may help decrease lag in Cyrodil since there won't be a way to issue out orders via zone chat to coordinate movement of the Zerg. In theory that means the PVP activity in Cyrodil will be more spread out instead of concentrated like we see in the PC version.

They will have an easier time fixing a lot of issues with the console version, because everyone's PS4 is the same, and everyone's Xbone is the same. Not everyone's PC is the same, though.

It's pretty clear that what we are experiencing in Cyrodiil is not a client software or hardware issue.

Jasli · April 2015

RainfeatherUK wrote: »

forums.elderscrollsonline.com/en-GB/discussion/157157/update-on-cyrodiil-performance/p1

They are already more than aware of it. The post from march will have to do for now

Which call me an ass, in pretty unacceptable. You would wait for a month and a half if you had a service or utility that wasn't operating properly? I understand fixing the issue is not something that is going to be fixed overnight, but to be left to think its forgotten while they work on the next big thing kinda sucks is all.

Elsonso · April 2015

Jasli wrote: »

RainfeatherUK wrote: »

forums.elderscrollsonline.com/en-GB/discussion/157157/update-on-cyrodiil-performance/p1

They are already more than aware of it. The post from march will have to do for now

Which call me an ass, in pretty unacceptable. You would wait for a month and a half if you had a service or utility that wasn't operating properly? I understand fixing the issue is not something that is going to be fixed overnight, but to be left to think its forgotten while they work on the next big thing kinda sucks is all.

Well, they also posted recently that they found and fixed a server hardware problem on EU.

forums.elderscrollsonline.com/en/discussion/166606/game-performance-on-the-european-megaserver

Bouvin · April 2015

lordrichter wrote: »

I agree with everything but the last paragraph. In terms of scale, you don't know that. None of us know that. They might have better luck with some different people, but "enough resources" is a fallacy. Managers fall into that trap all the time. Just throw more bodies at it. If it takes 9 months for one woman to make one baby, nine mothers should be able to do it in one month.

Ya, but 9 mothers can make 9 babies in 9 months.

Meaning if we had 9 dev teams working, we should have seen by now:

Solution to Cyrodil Lag Issues
Enforcer System
Theives Guild
Dark Brotherhood
Imperial City
Wrothgar
Osirim
Better Guild Management Tools
Player Housing

Heromofo · April 2015

Bouvin wrote: »

lordrichter wrote: »

I agree with everything but the last paragraph. In terms of scale, you don't know that. None of us know that. They might have better luck with some different people, but "enough resources" is a fallacy. Managers fall into that trap all the time. Just throw more bodies at it. If it takes 9 months for one woman to make one baby, nine mothers should be able to do it in one month.

Ya, but 9 mothers can make 9 babies in 9 months.

Meaning if we had 9 dev teams working, we should have seen by now:
Solution to Cyrodil Lag Issues

Enforcer System

Theives Guild

Dark Brotherhood

Imperial City

Wrothgar

Osirim

Better Guild Management Tools

Player Housing

Jesus we are missing heaps so many promises

Elsonso · April 2015

Bouvin wrote: »

lordrichter wrote: »

I agree with everything but the last paragraph. In terms of scale, you don't know that. None of us know that. They might have better luck with some different people, but "enough resources" is a fallacy. Managers fall into that trap all the time. Just throw more bodies at it. If it takes 9 months for one woman to make one baby, nine mothers should be able to do it in one month.

Ya, but 9 mothers can make 9 babies in 9 months.

Meaning if we had 9 dev teams working, we should have seen by now:
Solution to Cyrodil Lag Issues

Enforcer System

Theives Guild

Dark Brotherhood

Imperial City

Wrothgar

Osirim

Better Guild Management Tools

Player Housing

Meh. 1 million mothers can make 1 million babies in 9 months, but it still takes 9 months per baby. Having a billion mothers working on a billion babies does not make the one baby you want pop out faster.

Bouvin · April 2015

lordrichter wrote: »

Bouvin wrote: »

lordrichter wrote: »

I agree with everything but the last paragraph. In terms of scale, you don't know that. None of us know that. They might have better luck with some different people, but "enough resources" is a fallacy. Managers fall into that trap all the time. Just throw more bodies at it. If it takes 9 months for one woman to make one baby, nine mothers should be able to do it in one month.

Ya, but 9 mothers can make 9 babies in 9 months.

Meaning if we had 9 dev teams working, we should have seen by now:
Solution to Cyrodil Lag Issues

Enforcer System

Theives Guild

Dark Brotherhood

Imperial City

Wrothgar

Osirim

Better Guild Management Tools

Player Housing

Meh. 1 million mothers can make 1 million babies in 9 months, but it still takes 9 months per baby. Having a billion mothers working on a billion babies does not make the one baby you want pop out faster.

NO, but game's been out a year with no new content for 9+ months.

Sylvyr · April 2015

Bouvin wrote: »

lordrichter wrote: »

I agree with everything but the last paragraph. In terms of scale, you don't know that. None of us know that. They might have better luck with some different people, but "enough resources" is a fallacy. Managers fall into that trap all the time. Just throw more bodies at it. If it takes 9 months for one woman to make one baby, nine mothers should be able to do it in one month.

Ya, but 9 mothers can make 9 babies in 9 months.

Meaning if we had 9 dev teams working, we should have seen by now:
Solution to Cyrodil Lag Issues

Enforcer System

Theives Guild

Dark Brotherhood

Imperial City

Wrothgar

Osirim

Better Guild Management Tools

Player Housing

Add spellcrafting to that. Which I saw a video of that they already had a working prototype for. https://youtube.com/watch?v=3LkeMacg-b0
(July 2014)

Nivzruo_ESO · April 2015

jelliedsoup wrote: »

i have a very simple solution - remove aoe.

it's lazy anyway.

Boom, Aoe is such a noob way to make up for skilled target calling & teamwork.
Zo$ will only fix it if they start to lose money over it, do like me and speak with ur money- unsub.