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Unexpected internal error

  • bat1812ub17_ESO
    I just tried a hard boot on my Xbox One and it didn't change anything. Still getting the error.
  • bat1812ub17_ESO
    I'm in. Intro playing now. :)
  • jimboh1b16_ESO
    jimboh1b16_ESO
    Soul Shriven
    Managed to get past it but now I cant link my accounts as it says my ESO account doesn't exist
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Managed to get past it but now I cant link my accounts as it says my ESO account doesn't exist

    Could you post the exact error message you're getting, please?

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
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  • jimboh1b16_ESO
    jimboh1b16_ESO
    Soul Shriven
    Managed to get past it but now I cant link my accounts as it says my ESO account doesn't exist

    Could you post the exact error message you're getting, please?

    "That account does not exist. Please enter a valid ESOTU account."

  • Makkir
    Makkir
    ✭✭✭✭✭
    "Unexpected internal error"

    OP- My wife has this same error at least once a month
    Edited by Makkir on April 23, 2015 3:29PM
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Managed to get past it but now I cant link my accounts as it says my ESO account doesn't exist

    Could you post the exact error message you're getting, please?

    "That account does not exist. Please enter a valid ESOTU account."

    Thank you. A couple additional questions: Is this on PS4 or Xbox One? Could you try to put the code into the store again? It's odd, but possible that it didn't take the first time. We've seen this happen in the past when there wasn't enough disc space when the code is initially applied.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
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    Staff Post
  • Unseen5hadow
    I am getting a different error. It says log in session timed out please try again later. I'm on Xbox One.
    Completing TES games since 2001!
    www.agentsofgame.com
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    I am getting a different error. It says log in session timed out please try again later. I'm on Xbox One.

    Are you getting that error when you attempt to log in, @Unseen5hadow? And is there any error number associated with that message?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
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    Staff Post
  • jimboh1b16_ESO
    jimboh1b16_ESO
    Soul Shriven
    Managed to get past it but now I cant link my accounts as it says my ESO account doesn't exist

    Could you post the exact error message you're getting, please?

    "That account does not exist. Please enter a valid ESOTU account."

    Thank you. A couple additional questions: Is this on PS4 or Xbox One? Could you try to put the code into the store again? It's odd, but possible that it didn't take the first time. We've seen this happen in the past when there wasn't enough disc space when the code is initially applied.

    This is on xbox one, it told me that the code has already been used.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    This is on xbox one, it told me that the code has already been used.

    Thanks! Escalating this.

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Unseen5hadow
    Yeah no error number and yes when I click play it loads forever then pops up that message about the login failed. I will try again now and see.
    Completing TES games since 2001!
    www.agentsofgame.com
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Yeah no error number and yes when I click play it loads forever then pops up that message about the login failed. I will try again now and see.

    Thank you, @Unseen5hadow. Escalating this for investigation. We'll let you know if we need more details.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
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    Staff Post
  • X_NOVIA_X
    X_NOVIA_X
    ✭✭✭
    Can anybody tell me how to quick slot weapons? I can do it with consumables but not weapons?
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    @jimboh1b16_ESO - Could you please log in to the account page for your PC/Mac version of the game and verify you are indeed able to log in there? Make sure you use your UserID to login, not your email address.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Enodoc
    Enodoc
    ✭✭✭✭✭
    ✭✭✭✭✭
    Can anybody tell me how to quick slot weapons? I can do it with consumables but not weapons?
    @Tnoviaub17_ESO weapons cannot be quick-slotted, only consumables. To change your active weapons you need to be out of combat, and then go into the inventory. At Level 15 you get a second active weapon slot and ability bar, and can then use the "Weapon Swap" button to change between them.
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
    Join us on Discord - discord.gg/uesp
  • RPGDad
    RPGDad
    ✭✭
    PS4 user, getting:

    "LOGIN FAILED
    An unexpected internal error has occurred."

    This is after server selection (US).
  • Shadesofkin
    Shadesofkin
    ✭✭✭✭✭
    I'm on the PS4 and getting timed out repeatedly. I seem to no longer be getting the Unexpected Internal Error, but the time outs are still coming up.
    @shadesofkin -NA Server.
    Tier 2 Player.
    MagDK Main forever (even in the bad times)
  • floydmurphy.kg_ESO
    floydmurphy.kg_ESO
    ✭✭✭
    I'm on the PS4 and getting timed out repeatedly. I seem to no longer be getting the Unexpected Internal Error, but the time outs are still coming up.

    I think that means they took the servers offline for some tweaking. Just a guess.
    "There is panic in my fascination - Like soothing wine is my despair - Gracefully I fall to pieces"
    Ihsahn - Elevator
  • RPGDad
    RPGDad
    ✭✭
    Oops, I occasionally get the server connection time out as well.
  • Hawk269
    Hawk269
    ✭✭✭
    lol about resurrecting an old thread with issues about the Beta and now the same issues are happening when the game is live. Classic!!! :smiley:
  • ZOS_Tarina
    ZOS_Tarina
    ✭✭
    Greetings!

    Discussion and updates on the current server login issues can be found here: http://forums.elderscrollsonline.com/en/discussion/174171/ps4-login-failed-for-both-eu-and-na-servers

    We're closing this thread now, as the original issue it references has been resolved.
    The Elder Scrolls Online: Tamriel Unlimited Moderation Team - ZeniMax Online Studios
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This discussion has been closed.