Consistent freezing

gary.mcleodeb17_ESO · April 2015

Disappointed, same issue despite following advice as above, (windowed game, no add ons, etc)

I looked at my iMac inside out incase the problem is my end. Every test that I've done on my set up reports that there are no problems with my end, none that can be found anyway.

Crashed twice in 20 minutes during pvp exchange with multiple groups engaged in combat etc. Complete lock up, only able to use button to switch off, etc. On my return to game/Cyrodiil etc, I'm always in death view. Obviously i remain on the server during the freeze/switchoff/switch on/ log in/select character/etc etc..

Looking forward to this issue being resolved....

This issue is post most recent patch.

Thanks.

radicalb21 · April 2015

I have also tried what was suggested Windowed Mode and No Add-ons still the problem persists. This really needs to be dealt with ASAP. When you as developers decide you want to add something significant to the client it would be nice to test it first rather then just push it live with no testing. I guess we have learned something here and hopefully we learn from our mistakes. Oh by the way the change made to the mac client wasn't even in the patch notes.

gary.mcleodeb17_ESO · April 2015

Okay, that's PvP out of bounds for me until this issue is sorted, merely less than 10 minutes of posting my most recent observation...getting back into Cyrodiil and begin to PvP, I get this dreaded lock up within 30 seconds of joining in what looked like a great battle. I appreciate you guys found no bugs/issues on test, but it's become a huge source of amusement amongst my PC user friends, who are now even suggesting I go out and buy Windows, then 'bootcamp' it just to play a game I've played since beta days way way back on mini mac, mac book pro and iMac without issue until yesterday.

What more can I say?

KhajitFurTrader · April 2015

radicalb21 wrote: »

When you as developers decide you want to add something significant to the client it would be nice to test it first rather then just push it live with no testing. I guess we have learned something here and hopefully we learn from our mistakes. Oh by the way the change made to the mac client wasn't even in the patch notes.

All clients on all platforms share a common code base. If changes are made (and they needed to improve core utilization, mainly for consoles), they'll affect all platforms, and these changes aren't necessarily mentioned specifically per platform in the patch notes. In fact, there have been only two or three such occasions in the past year. They're the exception, not the norm. Btw, the latest freezing issues have been reported to happen on the Windows platform, too.

Furthermore, you cannot realistically expect them to hold every Mac model that falls within the minimum system requirements at the ready for testing. If you want to actively help prevent such issues in the future, please participate in PTR testing.

radicalb21 · April 2015

I do particpate in PTS testing but for all of testing update 6 I was unable to submit bug reports and feedback via the in game system

KhajitFurTrader · April 2015

radicalb21 wrote: »

I do particpate in PTS testing but for all of testing update 6 I was unable to submit bug reports and feedback via the in game system

It may be necessary to invoke the bug reporting form via the /bug chat command. The reports still get send and are being received, it's just that there's no confirmation. With the introduction of Yosemite, the 3rd party HTML renderer that's being used to display the in-game Help section crashes while trying to show the default view of the knowledge base. This is again an effect of having a common code base, where even 3rd party tool libraries are shared across all platforms and cannot be replaced ad-hoc. I certainly don't envy them for having to wrestle with such a code base "beast", but the alternative - separate code bases for each platform - would be an unmanageable nightmare.

Seedier · April 2015

Same freezing issue for me too... Hard freeze requiring system restart after playing 5-10 mins where I could play for hours prior to latest patch.

System :
MBP 2009, 2.8 GHz Core2Duo, 8 Gb RAM
Graphics: NVidia GeForce 9600M 512 Mb
OS 10.10.2
ESO 2.0.5.x

With current specs, was getting 20-40 fps and very playable normally. Sadly seem to be back at old problem of constant crashing with the latest patch... Will try in windowed mode and turning off the single add on I use and report back, but reading above don't expect this to help... Guess ESO will be out of bounds until next patch then...

Nicklas001eb17_ESO · April 2015

My mac also freezes since the last patch, freezes the whole computer. Sometimes comes back after 10-15 mins, mostly not at all, have to shut it down with the power button.

Windowed mode, no add ons, still freezes everything.

OS X Yosemite 10.10.2
iMac (Retina 5K, 27-inch, Late 2014
3,5 GHz Intel Core i5
8 GB 1600 MHz DDR3
AMD Radeon R9 M290X 2048 MB

Unplayable since patching.

Randay · April 2015

played both daily dungeons quests fluently without any freeze today.

played in full screen mode. have the impression it only occurs while in windowed mode.

Seedier · April 2015

chris.dillman wrote: »

If you run ESO in windowed mode.
and go Cyrodiil is the ENTIRE mac locking up or just ESO?

PS: Everyone please turn off all Add ons.

@chris.dillman :
Running in windowed mode and switching off the single Add-on i use (sky shards) possibly extends the time to crash by a couple of minutes. It also improves frame rate (which appears worse since last patch, running in windowed mode brings it back to pre-patch full-screen level), but freezes the whole machine (actually get the spinning beachball of death in windowed mode).
My specs are listed in my previous post...

Hope this helps narrow down the problem - but until then is there any chance of a hot-fix rolling back to previous version? It really did work very well for me at least...

radicalb21 · April 2015

I would support a rollback or hot-fix.

naturn · April 2015

chris.dillman wrote: »

naturn wrote: »

Since this last patch my mac has been freezing a lot especially in Cyrodiil. It doesn't just freeze the game. It freezes the whole computer. A few times it suddenly released but mostly I have to restart my computer to continue.
Edit: removed all add ons and 5 minutes in Cyrodiil my mac is frozen solid. It is really hard to pvp when you have to reboot the computer anytime you have a fight.

Imac 27 inch mid 2013
proc: 3.2ghz intel core i5
mem: 24 GB 1600 MHz DDR3
NVIDIA GeForce GTX 675 1024 MB

OS X Yosemite 10.10.3

Hi Naturn

If you run ESO in windowed mode.
and go Cyrodiil is the ENTIRE mac locking up or just ESO?

PS: Everyone please turn off all Add ons.

Thanks for your assistance in attempting to solve this problem. My entire machine locks up whether in window or full screen mode. It also happens with all addons removed and It happens both inside and outside Cyrodiil. It is really making game play very difficult because since my whole computer frequently freezes up now I have to keep rebooting my computer.

bugmom · April 2015

Same problem here. Windowed or not. Addons or not. Sometimes it starts like a lag is happening but freezes. If I wait, sometimes the game will come back or a minute or so. Other times I have to power off and on again. I am mostly in Cyrodiil but don't think it is the usual Cyrodiil lag issue because it can happen as I am simply riding my horse across the country side.

IMa 27-inch Mid 2010
2.8GHz, intel Core i5
16GB 1333 MHz DDR3
ATI Radeon HD 5750 1024MB
OSX Yosemite 10.10.2

jjarrebring · April 2015

I´m having the same problem since 2.0.5 on my Late 2012 iMac, 3,2 GHz Intel Core i5, 16 GB 1600 MHz DDR3, NVIDIA GeForce GTX 675MX 1024 MB. OS X 10.10.2

I have no add-ons what so ever.

My computer locks entirely and force me to hard reboot.

Keoni · April 2015

Game was locking every few mins. Disabled add-ons as advised - now game completely freezes and requires a hard reboot.

iMac (21.5-inch, Late 2012)
2.7 GHz Intel Core i5
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 640M 512 MB
OS X Yosemite 10.10.3

Randay · April 2015

http://forums.elderscrollsonline.com/en/discussion/165501/hotfix-4-16-15-ability-visual-effects-and-mac-freezing-complete#latest

Seedier · April 2015

Probably not offering much more info, but in addition to the crashing problem persisting unchanged, there seems to be a significant memory leak.

I'm running the game in a non-admin account with no unnecessary background processes. Prior to the patch i would see at most half the available RAM being used (of the 8 Gb i have), now it seems to be 90%+. I'm not sure how a 32 bit game, which can use at most 4 Gb RAM seems to be using 6+ Gb - presumably there are secondary processes running?

It does seem like the memory hogging directly corresponds to the poor performance (frame rate wise) in the game and the poor fps is unaffected by rather dramatic reduction in graphics quality (e.g. significantly reducing resolution, switching off shadows altogether etc), ultimately leading to a hang. On one occasion, i was able to escape it by pressing cmd-alt-shift-esc for a long period of time, but mostly i have to reboot.

Crashing is inevitable within minutes of launching the game since the 2.0.5 patch, whereas pre-patch i would crash maybe 2-3 hours into the game and could run the game at much higher graphics settings with higher fps. I can see many have had similar experiences to me, and probably relates to less modern machines which exposes the underlying flaws quicker, as newer machines can seemingly compensate for whatever was changed...

Tis a bit annoying as i was just getting back into the game in a big way again...

KhajitFurTrader · April 2015

So I updated to 2.0.5.1150504 this evening before logging in. I've been playing now for three hours straight without a single crash, lag, or low FPS. Was questing in Couldharbour, but often jumped back and forth to an absolutely packed Wayrest (EU). There's some sort of welcome back weekend going on, or so I heard.

CPU load was again evenly distributed between all four cores, but I got the impression that overall load was much lower than the last time I looked: it barely went over 25% this evening, in comparison to peaks around 50% last time.

These were the memory figures at the end of my playing session:

TikiGamer · April 2015

Limited time online tonight, but the problem my friend was having and I reported above has not occured since the hotfix went live.

mavelick · April 2015

The hotfix seems works fine! I tried a few minutes and this issue is not occurred. Thank you!

radicalb21 · April 2015

The hot-fix seems to have fixed the issues with freezing consistency.

Randay · April 2015

also worked fine for me now! keep observing

and thanks for quick fix

kamimark · April 2015

Hotfix resolved this for me. Played for several hours with no problems.

Thanks, chris.dillman!

Seedier · April 2015

Agreed - hotfix resolved the crashing issue, as well as the memory hogging (back to using about 50% of RAM while playing).
Possibly frame rates not quite as good as before but that may a settings issue... Thanks for the rapid resolution guys...

Alkeo · April 2015

The hotfix seemed to have worked for me too. I played a few hours with no lockups.

Thank-you.

naturn · April 2015

Thank you so much for the hotfix. It did the trick for me too.