The Elder Scrolls Online

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Account help please!!!!

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Drugnar
Drugnar
✭
I am a returning player from beta, and launch. I had several characters leveled up and had several items in the bank and on my toons. Now I logged on after being away for a while to prepare for the console launches so I can transfer my characters over to my PS4 and when i log back in after downloading the client, installing it and all the patches, to find out that all of my characters have been deleted....

I have a ticket opened : 150411-001651

I am currently running the repair tool to see if it will make a difference and return my missing characters to my roaster, but I highly doubt it.

I need help and I sat on customer service phone line for about 1 hour to have it hang up on me at the end.

Please help!!!

Thank you



Update 1 :

Repair tool was unsuccessful.

Priority needs to be addressed for me on this one.

Do I need to subscribe to the game again in order for me to get my characters back?

Please respond.

Thank you.
  • Belrim
    Belrim
    ✭✭✭
    Hiya,

    just a quick idea that popped into mind, have you logged to both us and eu servers to look for your characters?
    Early bird gets the worm, but second mouse gets the cheese.
  • Drugnar
    Drugnar
    ✭
    I can try to log into EU, but I do not think I was ever on the EU servers


    Thank you for the insight, I will try that next

    Update inc.
  • Drugnar
    Drugnar
    ✭
    Update 2 :

    Hmmm, I have to download a separate version of the game for the EU servers?

    Well, another day lost trying to figure out what is going on with my account.


    /sigh

    Another update will be incoming once I have the EU version downloaded and installed......
  • Belrim
    Belrim
    ✭✭✭
    It might work if you just cancel the download now, then copy/paste all the us folder stuff to the eu one, and launch it. Might need a repair, but should save the download time.
    Edited by Belrim on April 11, 2015 10:30PM
    Early bird gets the worm, but second mouse gets the cheese.
  • Drugnar
    Drugnar
    ✭
    Nope, i get the infamous error code 209 and tried to fix it via the posts and nothing will work, I have to DL it the old fashion way and hope my characters are on the EU server.

    ....
  • Drugnar
    Drugnar
    ✭
    Update 4 :

    OK so I downloaded the Eu server login info and was successful getting onto the EU servers.

    No luck, no characters on Eu server also.

    HELP!
  • LameoveR
    LameoveR
    ✭✭✭✭
    Well, you bought game in 2014 and played well after release in April?
  • Drugnar
    Drugnar
    ✭
    LameoveR wrote: »
    Well, you bought game in 2014 and played well after release in April?


    It has been since 03/14 since I have played. I did not get notice that my account would be erased, I was actually going to start my account back up on monthly until the PS4 version came out.

    Edited by Drugnar on April 11, 2015 11:56PM
  • LameoveR
    LameoveR
    ✭✭✭✭
    jshigenakab14_ESO wrote: »
    It has been since 03/14 since I have played. I did not get notice that my account would be erased, I was actually going to start my account back up on monthly until the PS4 version came out.
    So, you played beta only?
    Because release date is 4/4/2014.
    I don't know the fate of suspended beta characters, but they could be deleted, if you don't buy the game before/at release date.
  • Drugnar
    Drugnar
    ✭
    Sorry my bad,

    I was in both beta and live, my characters were definitely deleted in beta for live, but my live characters are the ones in question.
  • LameoveR
    LameoveR
    ✭✭✭✭
    Then, i think you'll have to wait until monday to get an answer to your question :)
    BTW, start playing new character now on chosen server, take a look at new Tutorial, look at skills, etc.
    You lose nothing, if characters will be restored, but, again, you'll have to wait until monday.
    Edited by LameoveR on April 12, 2015 12:09AM
  • Drugnar
    Drugnar
    ✭
    LameoveR wrote: »
    Then, i think you'll have to wait until monday to get an answer to your question :)
    BTW, start playing new character now on chosen server, take a look at new Tutorial, look at skills, etc.
    You lose nothing, if characters will be restored, but, again, you'll have to wait until monday.



    Yeah, started one, will try it........but Monday? dang......... :(



    Thank you
  • Seravi
    Seravi
    ✭✭✭✭✭
    You can run the EU game from the eso.exe in the EU folders and work around the 209 error. Maybe try that and see if you were on EU.
  • ZOS_MollyH
    ZOS_MollyH
    mod
    Greetings!

    Characters created during Beta were deleted around launch last year. We apologize for the inconvenience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Drugnar
    Drugnar
    ✭
    ZOS_MollyH wrote: »
    Greetings!

    Characters created during Beta were deleted around launch last year. We apologize for the inconvenience!

    If you would read my original post ZOS_MollyH, I was part of beta, but I also was part of launch, hence the Imperial Edition game that is in question.

    I got an email asking for my character's names...... ARE YOU KIDDING ME?

    I have been in a lot of MMO's. I have also left and then come back to them months later and still had my characters in my account.

    This has been the only MMO so far that cannot seem to give me a straight answer as to why my characters are all gone, gold, items, etc.

    I did not create any characters on the EU servers, I did not delete any at all. I ran the game on the EU servers last night and nothing was on them at all.

    So what is the problem? There should be record of my characters attached to my account and either restored or something being done.

    Sorry, but I know I am asking a lot, but I did pay to play at that time and did play for a period of six months after launch.

    Why cannot anyone find my characters, items, gold, etc.

    No one hacked my account or I would have gotten an email asking for my info, codes, etc. So please investigate this a little further in stead of just giving me a cookie cutter customer service answer please.


    Thank you
    Edited by Drugnar on April 12, 2015 5:45PM
  • Drugnar
    Drugnar
    ✭
    Update :

    A person on my friends list asked me to go to the bank and check to see if I had anything in it.

    I do, all of my maps, etc from the Imperial Edition. Now all I need is my characters restored............

    I even have recipes, the Ring of Mara, etc......
  • ZOS_MollyH
    ZOS_MollyH
    mod
    Hi @Drugnar ,

    I apologize for misunderstanding your question. Please be sure to let the agent know which characters you would like to have restored to ensure that you have the correct ones returned to you if they were accidentally deleted at some point.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Drugnar
    Drugnar
    ✭
    ZOS_MollyH wrote: »
    Hi @Drugnar ,

    I apologize for misunderstanding your question. Please be sure to let the agent know which characters you would like to have restored to ensure that you have the correct ones returned to you if they were accidentally deleted at some point.

    I do not remember what my character's names were. All I can remember is that he was a dragon knight. First name was Sten ( I don't remember the surname).
  • Drugnar
    Drugnar
    ✭
    Status update please.
  • ZOS_MollyH
    ZOS_MollyH
    mod
    Hi @Drugnar ,

    Upon review, we see that you do currently have an open and active support ticket, and we thank you for your patience! Please be aware that submitting multiple support tickets for the same issue may actually cause a delay in response time.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Drugnar
    Drugnar
    ✭
    Thank you for the update Ms. Molly! :)


    BTW going back to my post regarding the items I have in my bank, I have no gold at all..weird.

    Oh well, hope this gets fixed soon.
    Edited by Drugnar on April 13, 2015 5:35PM
  • Drugnar
    Drugnar
    ✭
    Possible character names I had at the time I left EDO six months after launch :


    Vegam

    Sten

    Kekland

  • Drugnar
    Drugnar
    ✭
    Any update on this as of today Ms. Molly?
  • Drugnar
    Drugnar
    ✭
    (Ren & Stimpy "Happy, Happy, Joy, Joy!" song)

    So according to ZOS_MollyH they might be able to restore my character!!!!!


    /dance


    Will update you all soon to see if it happens. Can't wait to get home from work and possibly play tonight.


  • LameoveR
    LameoveR
    ✭✭✭✭
    Wish you luck :)
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