Since new patch 1.6.5, constant crash reporter.

AureateRN · March 2015

cronius77b14_ESO wrote: »

this happens after every major content update just about its getting routine and is not a 32 bit only issue. I run a 64 bit windows 8.1 etc and crash at least once every 30 minutes or lock up. They know about it but they do not respond because its pretty much the normal after patches...

I've never had or observed anything like this before and it most certainly surpasses any "usual buggy behaviour" following a patch that I've ever seen in this game or any other ...in almost 20 years of MMORPG experience. If they (ZOS) are behaving like doctors they are saying nothing because they would rather die screaming than simply say, "I don't know". But they aren't doctors, so I just don't get this "ignore it and it will fix itself" approach to a serious issue.

At this point we really do deserve to hear something, like, "We are aware of the escalating Justice System issue. We are working 24/7 until a solution can be found. Our loyal players are priority number one at ZOS!."

Sure, it's a little smarmy, and it comes off as a little insincere, but it's better than silence, or worse, blaming the victims!

Their continued insistence that the issue is somehow not related to anything on their end when that much is absolutely obvious does not exactly make me feel a great deal of trust or confidence in ZOS right now, which makes me sad because I have always been able to count on them to eventually get it right before. Yet this they will not even acknowledge!

The people I've dealt with at ZOS have been (with just one glaring exception right here on the forums *waves to the eye in the sky*) pleasant, professional and always as helpful as possible within the structure they are forced to work.

On the other hand, it would appear someone at the corporate level (oh, how shocking) is making "command decisions" that are in conflict with our interests as players.

This is a pretty major problem, given it's made the game unplayable and is wreaking havoc on entire systems. And for every one of us who bothers to discuss it here there are uncountable others suffering in relative silence.

To complicate things, with the new TOS in place, I'm at risk of losing my forum access or even my account for simply expressing this much of my opinion.

I hope I don't lose my account, but if I do, remember me fondly...even if my posts get long sometimes.

Happy Travels, should you ever be able to travel again!

*corrected spelling error

Uberkull · March 2015

@AureateRN
Couple things:
1) Your concerns are valid and the way you express them are completely fine as a paying customer for so long. You have a lot of time invested in this game if I'm reading your posts correctly.

2) On the memory footprint. If you want to understand the details on how PC games are built with consideration to memory footprints and compatibility with ALL types of systems, this is a great read. Bottomline, I've run a memory profiler ever since my 1.6 issues and have not seen any memory spike during these crashes. So I'm not sure it's a memory leak or 'get more ram' argument. On video ram, Video ram should be at 2gig if you want to run at Ultra. Again...this is not a issue with my system.
http://wiki.tesnexus.com/index.php/2-4GB_game_memory_limits_and_solutions

3) On your issue, the complete black screen crash. Are you running 'full screen mode'? If there is a crash in full screen mode, your screen will go black and at some times it's recoverable(windows key, close program) and sometimes not. You can try to run in 'Windowed mode, full screen' which is set in the settings>Video area. If you get a crash then, you'll more than likely see the crash reporter and be able to exit gracefully. This may help you avoid shutting down your PC by hitting the power button(I cringed at reading that...that's bad for your PC).

1.6 introduced the Justice system, and as I posted before is the root cause of this issue. ZOS needs to do something to minimize the extra npcs 'footprint' on a users screen.

Goldie · April 2015

ZOS_TristanK wrote: »

Hi, folks. Crashing is a fairly complex issue and can happen to different rigs for different reasons. We highly recommend getting in touch with our Technical Support Team and sending along your game consultant file so that they can take a closer look at what might be happening.

One thing to note is that if you downloaded a driver update just prior to Update 6's launch, it may be causing conflicts. If this is the case, you may need to roll back your video drivers. If you aren't sure, please check in with Support. They'll be able to use the game consultant file to help you figure out if that's the issue.

We know crashing is no fun and we appreciate your patience!

After two solid weeks of this crap and a nearly fried video card that is less than a year old my patience with you people is about freaking gone! Ive waited on hold for support only to get hung up on 3 hours into being on hold with no one answering the call, I have submitted 30 support requests by e-mail and gotten 30 generic pre typed responses that have NOTHING to do with the issue I am having. At this point im about to lose it....

Tashira · April 2015

Rolled back the nvidia video driver to GEFORCE 341.44 DRIVER and disabled nvidia streaming

Lagginess and non interactive issues seems to be gone but still getting the random boot to the login screen and rollbacks now - be running and all of sudden rolled back to a point in time

Tashira · April 2015

Spoke to soon... right back to the same thing

Uberkull · April 2015

My ongoing support ticket had a recent response.

The devs have isolated a 32 bit 2gig memory issue. Since 1.6 the memory that ESO is using goes above the 2gig limit which exists on 32 bit operating systems. Once the game allocate above 2gig, crash happens.

Rylana · April 2015

uberkull wrote: »

My ongoing support ticket had a recent response.

The devs have isolated a 32 bit 2gig memory issue. Since 1.6 the memory that ESO is using goes above the 2gig limit which exists on 32 bit operating systems. Once the game allocate above 2gig, crash happens.

Which should NEVER happen in a game advertised as being compatible with 32 bit OS.

Nonwithstanding the fact its a 32 bit client. So its going to crash on everything.

Bfish22090 · April 2015

So what is the solution to this problem?

My game crashes every 10 minutes since the most recent patch.
U updated my bios, drivers and even repaired my launcher but still it crashes... I plan on sending in a ticket tonight

Uberkull · April 2015

Bfish22090 wrote: »

So what is the solution to this problem?

My game crashes every 10 minutes since the most recent patch.
U updated my bios, drivers and even repaired my launcher but still it crashes... I plan on sending in a ticket tonight

There isn't a direct solution that the end user can apply. The developers are supposedly still working on a fix. The last two patch notes have the Mac memory issues fix attempts, not seeing PC fixes yet.

If don't want to wait, you can install a 64bit OS like Windows 7 64bit. That supposedly removes the 2gig gaming memory barrier because it breaks the Windows 32bit 4gig memory cap. 64 bit OS don't have a memory cap.

Bfish22090 · April 2015

I have windows 7 pro and it says a 64-bit operating system

Uberkull · April 2015

Bfish22090 wrote: »

I have windows 7 pro and it says a 64-bit operating system

I did say 'supposedly'.

Bfish22090 · April 2015

Well I just bought a new PC, hopefully that fixes the crashes

gotgk · April 2015

Bfish22090 wrote: »

So what is the solution to this problem?

My game crashes every 10 minutes since the most recent patch.
U updated my bios, drivers and even repaired my launcher but still it crashes... I plan on sending in a ticket tonight

I've had success by running the .Net installer which matches your installed version (check your installed programs as if you were going to remove a program-- your .Net version should be listed as Microsoft .Net Framework 3.5 or 4.0 or something like that) and then selecting repair.

I am running .Net 4.0, so I got the 4.0 installer from Microsoft. You can just google for your version and select the correct package. When you run it, there will be an option for repair once the program detects you already have that version installed. For me, with a GTX 970 running the GeForce Experience software, running a repair on my .Net 4.0 client has caused the crashes to stop altogether.

I was having most of my crashes in cities and especially when opening or closing crafting tables and banks but that may be because I was nervous to offer my services in any group capacity while crashing every 10 minutes. Straight to the error reporter, no error code.

Your mileage may vary. No two systems are alike, tho I have seen similarities to my own issues in a majority of people whose systems share certain characteristics as my own (GTX hardware, using GeForce Experience software).

Good luck!

Artighur · April 2015

I disabled addon name PapaCrown and it was fixed instantly. Didn't crash for two days now. Wierd since all it does is increase the size of an icon with 2 lines of LUA but eh !

Uberkull · April 2015

Edit

Wily_Wizard · April 2015

gotgk wrote: »

Bfish22090 wrote: »

So what is the solution to this problem?

My game crashes every 10 minutes since the most recent patch.
U updated my bios, drivers and even repaired my launcher but still it crashes... I plan on sending in a ticket tonight

I've had success by running the .Net installer which matches your installed version (check your installed programs as if you were going to remove a program-- your .Net version should be listed as Microsoft .Net Framework 3.5 or 4.0 or something like that) and then selecting repair.

I am running .Net 4.0, so I got the 4.0 installer from Microsoft. You can just google for your version and select the correct package. When you run it, there will be an option for repair once the program detects you already have that version installed. For me, with a GTX 970 running the GeForce Experience software, running a repair on my .Net 4.0 client has caused the crashes to stop altogether.

I was having most of my crashes in cities and especially when opening or closing crafting tables and banks but that may be because I was nervous to offer my services in any group capacity while crashing every 10 minutes. Straight to the error reporter, no error code.

Your mileage may vary. No two systems are alike, tho I have seen similarities to my own issues in a majority of people whose systems share certain characteristics as my own (GTX hardware, using GeForce Experience software).

Good luck!

You make a good point, but the only issue is, how do we know which version of .Net /Java / Microsoft Visual C++ / Flash that ESO is utilizing? Most people have multiple version installations for all these assets.

2 things I would like to know from ESO Support:

1) Can I uninstall all my previous versions of .Net /Java / Microsoft Visual C++ / Flash , re-install only the latest versions, then re-install the game? And is it possible to stop the ESO installer from installing older versions during the setup?

2) Can I just re-install all the latest versions of .Net /Java / Microsoft Visual C++ / Flash after the ESO installation is finished, and will it still work?

Uberkull · April 2015

Wily_Wizard wrote: »

gotgk wrote: »

Bfish22090 wrote: »

So what is the solution to this problem?

My game crashes every 10 minutes since the most recent patch.
U updated my bios, drivers and even repaired my launcher but still it crashes... I plan on sending in a ticket tonight

I've had success by running the .Net installer which matches your installed version (check your installed programs as if you were going to remove a program-- your .Net version should be listed as Microsoft .Net Framework 3.5 or 4.0 or something like that) and then selecting repair.

I am running .Net 4.0, so I got the 4.0 installer from Microsoft. You can just google for your version and select the correct package. When you run it, there will be an option for repair once the program detects you already have that version installed. For me, with a GTX 970 running the GeForce Experience software, running a repair on my .Net 4.0 client has caused the crashes to stop altogether.

I was having most of my crashes in cities and especially when opening or closing crafting tables and banks but that may be because I was nervous to offer my services in any group capacity while crashing every 10 minutes. Straight to the error reporter, no error code.

Your mileage may vary. No two systems are alike, tho I have seen similarities to my own issues in a majority of people whose systems share certain characteristics as my own (GTX hardware, using GeForce Experience software).

Good luck!

You make a good point, but the only issue is, how do we know which version of .Net /Java / Microsoft Visual C++ / Flash that ESO is utilizing? Most people have multiple version installations for all these assets.

2 things I would like to know from ESO Support:

1) Can I uninstall all my previous versions of .Net /Java / Microsoft Visual C++ / Flash , re-install only the latest versions, then re-install the game? And is it possible to stop the ESO installer from installing older versions during the setup?

2) Can I just re-install all the latest versions of .Net /Java / Microsoft Visual C++ / Flash after the ESO installation is finished, and will it still work?

Gong the wrong direction. ESO doesn't require .NET at all. It's not listed in the system requirements for the game. I don't run install of .NET at all on my system and before 1.6.5, my ESO ran fine, no crash repoter errors.

Like I said before, ZOS support has acknowledged on my long time running ticket that there is a memory issue that Devs introduced in 1.6.5 and are working to resolve it.

Here is the email snippet from support:

Thanks for getting back to me. To be precise, the issue is the game getting too close the 32-bit Windows 2GB memory limit. Once it attempts to allocate memory over that, it crashes. That's why the issue isn't occurring on 64-bit systems, despite the program being 32-bit itself.

We're working on lowering memory usage, as well as looking into other potential workarounds. As soon as they get a thumbs up, I'll reach out to you with them to give them a try.

Warmest regards,
The Elder Scrolls Online: Tamriel Unlimited Team

This is specifically related to my ongoing issue and may not be yours. However if since 1.6.5 you've been have crash issues, it may very well be this memory issue introduced by ZOS.

Egonieser · April 2015

Yep, I've been having this issue since 1.6 too (crash with error reporter popping up). Before 1.6 i didn't have a single crash or issue (apart from some latency, but that affects everyone).

The amount of times this has happened in a months time is overwhelming to say the least. I only play 2h at a time and i get at least 1 guaranteed crash during that session. It mainly happens in the following scenarios:

Wayshrine travel/respawn (especially in cyrodiil)
Crafting bench usage
Cyrodiil pvp, not even large fights, it's random and unpredictable. I can run in massive 3-way zergs for an hour just fine, but crash in a small 2 vs 2 fight, or other way around.

General pve seems fine, interacting with npcs or killing stuff doesn't seem to cause any problems.

I've contacted support with required info and files and even some more custom logs I've gathered myself, but as you can imagine, the response i got was a generic copy-paste "it's not our issue, but yours, now **** off" type of response.

I know it's not my hardware, nothing was ever changed on my end when this occured, but however the 1.6 patch started it all off. I've tried numerous fixes starting from settings changes, complete setting reset by deleting them, client reinstall, OS reinstall, registry tweaks, large memory allocation to use more than 2gb ram, running with/without addons, running admin mode, normal mode, closing launcher, not using launcher - nothing, nada, nay, no luck whatsoever.
I know it's not my hardware, it runs perfectly fine and i know that. As a professional programmer and PC builder i know when hardware is faulty and it's not. Neither is it underpowered.

Running:
i7 4790k,
MSI GTX 970 both with custom watercooling,
16gb DDR3 1600Mhz,
2x 256GB Samsung EVO 840 SSD's,
Gigabyte Z97 UD5 mobo and many other things, but they are irrelevant in this case.

I have enough horsepower to run ESO just fine so hardware plays no part in the issue, however bad utilization of it - very likely. But sadly that's out of my hands to fix.
However, whatever they did after 1.6 totally broke it for me, and the launch of TU made the problems even worse, by crashing even more often.

I've tried every possible fix there is, that i can perform on my end and have come to the conclusion that it is out of my hands. Until ZOS fixes the buggy mess, it will never go away. This problem is unique only to ESO, no other game, program or app has any issues whatsoever. (Except for their own bugs)...

So, I've just given up hope. Luckily i play only an hour or two daily so i don't feel it as much, but if i was a hardcore gamer who played 10h straight, I'd probably be smashing the keyboard and desk in rage by now.

gotgk · April 2015

uberkull wrote: »

Gong the wrong direction. ESO doesn't require .NET at all. It's not listed in the system requirements for the game. I don't run install of .NET at all on my system and before 1.6.5, my ESO ran fine, no crash repoter errors.

ESO requires your graphical installation and its supporting software to operate correctly. The most difficult issues that I work in IT stem from complex systems relying on tertiary systems or worse.

It's pretty well documented that ESO has some brittle code anyway, don't shut down a possible avenue of gathering further data by pretending that a complex system is merely complicated.

gotgk · April 2015

Egonieser wrote: »

Yep, I've been having this issue since 1.6 too (crash with error reporter popping up). Before 1.6 i didn't have a single crash or issue (apart from some latency, but that affects everyone).

The amount of times this has happened in a months time is overwhelming to say the least. I only play 2h at a time and i get at least 1 guaranteed crash during that session. It mainly happens in the following scenarios:

Wayshrine travel/respawn (especially in cyrodiil)
Crafting bench usage
Cyrodiil pvp, not even large fights, it's random and unpredictable. I can run in massive 3-way zergs for an hour just fine, but crash in a small 2 vs 2 fight, or other way around.

General pve seems fine, interacting with npcs or killing stuff doesn't seem to cause any problems.

I've contacted support with required info and files and even some more custom logs I've gathered myself, but as you can imagine, the response i got was a generic copy-paste "it's not our issue, but yours, now **** off" type of response.

I know it's not my hardware, nothing was ever changed on my end when this occured, but however the 1.6 patch started it all off. I've tried numerous fixes starting from settings changes, complete setting reset by deleting them, client reinstall, OS reinstall, registry tweaks, large memory allocation to use more than 2gb ram, running with/without addons, running admin mode, normal mode, closing launcher, not using launcher - nothing, nada, nay, no luck whatsoever.
I know it's not my hardware, it runs perfectly fine and i know that. As a professional programmer and PC builder i know when hardware is faulty and it's not. Neither is it underpowered.

Running:
i7 4790k,
MSI GTX 970 both with custom watercooling,
16gb DDR3 1600Mhz,
2x 256GB Samsung EVO 840 SSD's,
Gigabyte Z97 UD5 mobo and many other things, but they are irrelevant in this case.

I have enough horsepower to run ESO just fine so hardware plays no part in the issue, however bad utilization of it - very likely. But sadly that's out of my hands to fix.
However, whatever they did after 1.6 totally broke it for me, and the launch of TU made the problems even worse, by crashing even more often.

I've tried every possible fix there is, that i can perform on my end and have come to the conclusion that it is out of my hands. Until ZOS fixes the buggy mess, it will never go away. This problem is unique only to ESO, no other game, program or app has any issues whatsoever. (Except for their own bugs)...

So, I've just given up hope. Luckily i play only an hour or two daily so i don't feel it as much, but if i was a hardcore gamer who played 10h straight, I'd probably be smashing the keyboard and desk in rage by now.

Just for funsies, try running a repair on whichever version of .NET you're running.

If your Geforce Experience wants to update, or if there's a driver update, ignore them for now. Good luck.

Haecid · May 2015

I played this game for a couple of months at launch with minimal problems. Now that I've come back, the game consistently either crashes (with the reporter popping up and everything) or locks up, forcing me to close it through task manager after anywhere from 10 minutes to a couple of hours of play.

I've almost exclusively been traveling through all available cities (all Daggerfall covenant + Eldenroot), pickpocketing and burgling to the launder/fencing cap nearly every day, enough to get to rank 14 legerdemain. I have not noticed any consistent windows for crashing, just that (obviously) nearly all of my crashes have happened inside of cities.

I'm running 64bit Windows 7, GeForce GTX 760 (4gigs VRAM), Intel Core I5 CPU 750 (2.7GHz x4), 8 gigs of RAM.

I've run through all of the official troubleshooting suggestions as well as a few user-recommended tweaks I've been reading in this forum. I've run innumerable repairs, done a complete reinstall, video drivers are up to date.

The only solace is that it appears I'm not the only one suffering from this.

Marliac · May 2015

Same problem to me.
It was working and the only thing that changed since the crashes started, was the latest ESO patch.
So, waiting for Zenimax to fix this so I can play ESO.
Meanwhile..... back to EVE Online.

RinaldoGandolphi · May 2015

uberkull wrote: »

Here is the email snippet from support:

Thanks for getting back to me. To be precise, the issue is the game getting too close the 32-bit Windows 2GB memory limit. Once it attempts to allocate memory over that, it crashes. That's why the issue isn't occurring on 64-bit systems, despite the program being 32-bit itself.

We're working on lowering memory usage, as well as looking into other potential workarounds. As soon as they get a thumbs up, I'll reach out to you with them to give them a try.

Warmest regards,
The Elder Scrolls Online: Tamriel Unlimited Team

This is specifically related to my ongoing issue and may not be yours. However if since 1.6.5 you've been have crash issues, it may very well be this memory issue introduced by ZOS.

This can't be true though, AFAIK the game itself is LAA(Large Address Aware) which means it can address 3 GB of RAM on a 32-bit verison of Windows, and 4 GB of RAM on a 64-bit version of Windows.

If its not, there are utilities that could be used to patch the ESO.EXE to be LAA so it can utilize 3 GB of ram like its supposed to

http://www.ntcore.com/4gb_patch.php

its not a hack, it just turns the Large Address Aware Flag on an executable so it can use more then 2 GB of RAM. This is the same program that fixed Skyrim's crashing during the 1st 2 weeks of launch before Bethesda patched the EXE to be LAA so peoiple could play the game

furthermore, if you have 4 GB of ram and are running a 32-bit version of Windows NOT x64 but 32 bit version of the Windows OS then you can run the folllowing command from an elevated command line:

bcdedit /set IncreaseUserVa 3072

that will allow 32-bit version sof Windows OS to address 3 GB of RAM in LAA patched applications. to disable this simply enter the following command from an elevated command prompt

bcdedit /deletevalue IncreaseUserVa

DO NOT RUN THESE COMMANDS ON 64-BIT VERSIONS OF WINDOWS, ITS UNECESSARY AS 64-BIT VERISONS OF WINDOWS OS ALREADY ALLOW LAA APPLICATIONS TO USE 4 GB OF RAM

Don';t run these commands unless you know what your doing and back up your system first, im not responsible for any damge you could do or loss of data if you don't back up or have a plan before making such changes, you do so at your own risk.

gard · July 2015

uberkull wrote: »

Bfish22090 wrote: »

So what is the solution to this problem?

My game crashes every 10 minutes since the most recent patch.
U updated my bios, drivers and even repaired my launcher but still it crashes... I plan on sending in a ticket tonight

There isn't a direct solution that the end user can apply. The developers are supposedly still working on a fix. The last two patch notes have the Mac memory issues fix attempts, not seeing PC fixes yet.

If don't want to wait, you can install a 64bit OS like Windows 7 64bit. That supposedly removes the 2gig gaming memory barrier because it breaks the Windows 32bit 4gig memory cap. 64 bit OS don't have a memory cap.

This is mostly untrue. Yes, a 64 bit OS removes the per process memory limit (which is actually closer to 3GB).

However, ESO is a 32 bit application. The pointers are still 32 bit. It still suffers from the same memory limitation and will continue to do so until a 64 bit build is created, which will happen when pigs fly.